Survey Platform

I have been having issues with the link to my Qualtrics study, with it working seemingly on and off. Sometimes it only works on laptops, sometimes only on phones. I've tried all the usual tricks like trying the link on different browsers and turning off my VPN, but there is no pattern I can discern dictating whether the link works or not. Several people have let me know in the last few days that the link is not working. But it appears to be working now for me. I am very confused.  Any advice would be greatly appreciated because I honestly have no idea what is going on.  

When I tried exporting my date using SPSS format, responses were automatically recoded into numeric points, that’s good. But, the numbers assigned to each point were weird and unnatural (as follows, the labels are my original option texts, the values are numbers automatically recoded, I don’t know why 8 was recoded as 9, so as 9 and 10), how to fix this? 

Hello,I'm attempting to provide feedback—either "Incorrect" or "Correct"—for a 500 multiple-choice arithmetic questions. For example, a question might be "3+5=10" with options 1)  True or  2) False (I will NOT be using true/false questionnaire type) I've tried using display logic, but it's quite labor-intensive and time-consuming. Is there a simpler way to achieve this? I'm relatively new to Qualtrics, so any assistance would be greatly appreciated. Thank you! 

My survey that I sent out has 20+ embedded fields.  I’m wanting to report back on response rate’s.  We sent out one survey however with in that survey responders could either be part of one group or part of another group.  When I go to download history in distribution/email screen only set fields are extracted.  Is there another area to view and figure out exact number?  2347 surveys were sent out1718 were sent to group A629 were sent to group BSo far total of 287 have responded however is there an easier way besides doing a Vlook up and downloading two different sheets to see total responses for each.  I can then do the percentages. 

In my survey I'm needing a way to have respondents sign their consent/assent forms (signature question with validation) AND give them the option to decline (sent to end of survey, etc.) without just exiting the survey (missing data). Is this possible? Thank you!

I have a study with a baseline and follow-up survey. They are de-identified but have an embedded piece of data so I can match them up later. The two surveys are different, especially as the follow-up surveys are specific to the assigned study group. Looking briefly at another listing, it says something about a string query from the first to the second, but I am not sure I did that. I embedded the same StudyID in each survey for the participant.How do I match up the baseline survey to follow-up survey using the embedded data? 

One of my recipients received the message “You have either already completed the survey or your session has expired” when click the survey link. But she has not completed the survey, I can not see any responses submitted by her in the survey result too. what will be the solution to get the recipient to do the survey? generate a personal link? Compose another new email to this recipient again?  

I am editing the survey flow currently to create an embedded data variable for eligible/ineligible participants. At the end of the flow, I have those who meet ineligible criteria (0) show a separate end of survey message (pictured). I, however, want participants to advance to the end of survey message as soon as a criteria of ineligibility is met in the survey flow. Any suggestions? 

Hi,I am running a within-subject study that requires a nested randomization. Right now I have 10 blocks which are all randomised so that participants view them in different order. However, within each of these blocks I want the participants to see images in random order. Specifically, I want to randomly assign one image to each block and if image is assigned to a block then it should not appear in another block again for that particular user. I have followed the approach given by @TomG to use branching an embedded data. However, using this approach, I find that some images are shown to the user twice. Below  is a screenshot of my current design. I hope someone will help as I am really stuck on this for days. Thank you in advance for your help. 

Hi folks, I am working on a short survey that I would like to embed in a webpage. I have the New Survey Taking Experience enabled and also have “Compact” selected for Question Spacing. That said, I would like my entire survey to be even more compact if possible so that its look and feel on the webpage is more streamlined. My survey contains a multiple choice dropdown, text entry, and form field questions. Is there a way I can reduce the amount of white space between questions without disabling the New Survey Taking Experience? Any solutions or advice are much appreciated!

I copied an existing survey and renamed it. When I copy the link for the new survey, it is still showing me the old name when I post the link in Teams. I made a name change in the Survey Options Display field as well as renaming the survey. Still it is coming up with the old name. Here is a screen shot. The old name, "Stay Connected....Information" is showing up. Any help?I made the following change and published:

I have a survey in multiple languages. I have imported all my languages, but the toggle button is not showing on survey preview or on the anonymous link. I have reached out to support but has anyone else encountered this issue? Also, other past surveys of mine that have multiple languages the toggle button does appear. What gives?

For my research, I need to use a selective attention task. I found an online tutorial on writing the JavaScript for this task and incorporated it into my study with a new block. I never wrote Java Script before so probably did a mistake along the way. The Script worked, so when I preview the study I can see the attention task. The problem is it does not save the data when I download the SPSS file. I am copy-pasting the codes down. I would much appreciate it if anyone can help me how to fix it so that it saves the data. Below you can find the scripts and how it looks in the survey flow:This is the first question in the block:Then there is the following question (HTML view) in the same block after a page break:And in the survey flow it looks like this:

 Our org default for survey URLs is chg.qualtrics.com… however I would like to send a custom URL and have learned that anything prior to the “.qualtrics.com/...” can be edited and it will still take you to the same survey, vanity URL https://www.qualtrics.com/support/survey-platform/sp-administration/brand-customization-services/vanity-urls/This works great for a single link, but I need personal links. Is there an “easy” way to do this without changing it for the entire org which is not an option for us. I know that when you’re composing an email you can insert piped text and make the survey link a custom survey link, but that is not doable with thousands of participants. My thought was to send the survey outside of Qualtrics, then all I would have to do is export the personal links, change the links in excel using using find & replace (or something similar) to swap out “chg” for “_” for the next links and then send them out. I would ideally like to keep it all inhouse though with

Hi Experts! Actually I am facing a problem and was hoping for a solution regarding the same. The issue is that I have applied various types of logic(skip, display e.t.c.) in my survey and have also turned on the question number viewing option. But as the logics come into into play the question number also gets skipped and the ordering is not maintained further. I would like a solution where the question numbers are always chronologically present, whatever the skip/display logic is applied.Thanks in advance!

Hi,I’m hoping someone can help me troubleshoot this issue.My previous Qualtrics account was under an academic Core XM license affiliated with my former workplace. After changing workplaces, I continued using the same account to collaborate at my new workplace, which also holds a licensed account. At that point, I hadn’t yet been removed from my previous organization’s license, nor officially added as a user under the new one—but collaboration still worked, likely due to both institutions having academic licenses with cross-org collaboration permissions (just my assumption).Recently, my former workplace removed me from their license. As a result, I was prompted to reset my password. After doing so and logging in, I lost access to all surveys that had been shared with me by colleagues at my new workplace.They attempted to re-send the collaboration links, but I now receive the following error:"You do not have permission to accept survey collaborations."I checked my account settings and no

I’m using the Anonymous link for the first time and sending a survey that is Bilingual.  Is there any way to get an anonymous link that takes the user directly into the second language (i.e. French) when the base language of the survey is English?  I see that the user can toggle to French once they launch the link - but this is not ideal.Do I have to build a second survey with French as the base language?  (I really hope not!)Thanks!

Hello,  When I pull up the report for my survey, it says that I have 37 responses to a question that was a text box response (What is the zip code of your organization?), however, only about 20 responses are showing. Could that be because some participants put the same zip code that another participant listed? I need to be able read all responses so that if there is more than one participant in a zip code I can make note of that. Any ideas? Thanks,Tiffany

Hello, I would like to display a specific and unique code to 1,500 respondents to my survey. The code is in an external Excel file. How can I personalise my end message with a dynamic display based on a field in an external file?

I have a multiple choice checkbox list and one of the options is "other - please specify" with an optional text entry.How do I record the responses from this text input? There is a column for it in the data table but nothing is being recorded there. Feel sure I'm missing something obvious but I can't tell what!Could it be because I'm carrying forward this response to another question and it only gets recorded if that question is answered? The follow-up question is optional and not displayed by default - so if this is the case how would I record the input regardless?

How do I make it so that authenticated participants (i.e., from a contact list) can use the same link (with an embedded userid on the end) to do multiple responses? More specifically, Imagine survey “mood” is presented on multiple different days across several weeks. The same survey is used each time (i.e., the URL does not change) and the userid suffix is added in order to authenticate. So, participant 11002 would do “mood” survey on days 2, 4, 6, 8, 10, 12, & 14. Would adding another suffix work? For example, adding a “wave = 1” for the URL on day 2 and “wave = 2” for the URL on day 4… I just don’t want to have participants receive a message saying that they have already completed the survey (which we have on purpose for other (not “mood”) surveys in the study). 

Hello! I would like to add the block names as headers to all the questions in the the Table of Contents in my survey. I looked up a way to do it with embedded data, but that won't work with the Table of Contents. Is there another way to accomplish this? I basically want to make it obvious to participants, which block they are working on. Thanks!Angla

I’m conducting a survey and will offer a gift card. To maintain confidentiality, I will redirect participants to a different qualtrics survey to gather their contact information. I would like to only provide a gift card to those participants who provide quality responses. Is it possible to prevent speeders and straightliners from being redirected to the survey that I have set-up for gathering contact information?Thanks for your advice!!

I see this is a question asked frequently. I've checked the html and it looks right to me (not an expert by any means). E.g., http://www.bgch.com" rel="noopener" target="_blank">Boys & Girls Club of Hawai‘iI have a list of organizations, each with a hyperlink to their respective sites. Sometimes a hyperlink will work in the editing screen, sometimes not (it's not consistent). The links never work in preview or in the published survey.Any clues on how to fix?

I am new to Qualtrics, and looking to create my first survey. I have all of my questions set up, but I am having trouble setting up my Contracts Lists and accessing it from the embedded data section of the Survey Form. When I click embedded data I am brought to this page: However, when I try to select ‘add from contacts’ or ‘existing embedded data’ it says my library is empty. I made sure to add a csv file of the data with the names and emails of the recipients:How do I update my contacts list, and make sure I can access those from the embedded data section of my survey? Also, if you have any tips for using Qualtrics that would be greatly appreciated. For context, I am looking to send out a general survey that has the recipients name and a personal ID number that I already have (I do not want one randomly generated) embedded in one of the questions of the survey. I also want to be able to build my questions off of that embedded ID number. Is this even possible?