Survey Platform

Hello,I have a study where participants see a randomized series of images. When I preview the study, they are slow to load. I tried using the code mentioned in a response to this post, but it did not resolve the issue. I have 49 images, which might be why that code didn’t work for me. Because the images are randomized and the participants should be able to see them in any order, I can’t break the images into smaller sections and use the code to load the cache intermittently. Participants can look at the images for as long as they want. Any advice? Thanks!

Hi everyone,I am building a conjoint experiment involving 5 different product blocks. Each product block uses Loop & Merge to display 5 randomized scenarios to the participant (25 total decision scenarios per respondent).The Setup:I am using JavaScript to generate randomized attributes for each scenario (e.g., Price, Credit Balance, Payment Terms, Credit Limit). The randomization logic is complex (e.g., Credit Balance depends on the Credit Limit assigned earlier).The Problem:I initially tried calculating these values inside the loop and saving them using Qualtrics.SurveyEngine.setEmbeddedData. However, this caused data overwriting issues.I then tried "Pre-Calculating" all 25 values at the start of the survey and saving them to distinct Embedded Data fields (e.g., shoe_price_1, shoe_price_2... bag_price_5).Current Roadblocks: Reliability: setEmbeddedData seems to have "handshake" issues where the data isn't always committed to the server in time for the next block to display it (sho

Hello,Me and my team collaborate on many different projects and edit them frequently so I want to automate survey export in QSF format (i.e. backups of survey questions and survey structure itself, NOT survey responses). This is a procedure one typically does manually via the “tools>import/export>export survey” menus in the “Survey” page. Is there any way to automate this process and save the QSF file of each project somewhere (on the web/cloud) periodically?Thanks.

Is there a faster way to check if a survey has been sent to a customer email? Currently going to Email distribution to pick a date range and needing to export each date file to search for an email.  

Greetings!To avoid order effects, my team and I need to randomize conditions, groups, and blocks in several ways. Unfortunately, this complexity of Qualtrics programming falls outside of my current repertoire and what I have been able to find on YouTube and by poking around on this community site. I’m crossing my fingers and toes the Qualtrics community “hive mind” can save the day.We are doing a mixed design, with an overall within-subjects design (two conditions: A, B) that each have three components (1, 2, 3) with a between-subjects aspect in component 3. In component 3, participants need to be randomized to one of three valanced conditions (X, Y, Z).Within both main conditions (A, B) participants need to see the three components in a chronological, specific order (1, 2, 3) and some of these components have groups (1 and 3 only, not 2). For simplicity’s sake I will only describe A.For A1, participants need to see all three valences (X, Y, Z) and there are two question blocks for eac

A participant on a contact list has reported that he could not start my survey.  (I set authentication in the survey.)  He received an error message: “You are not authorized to resume this session”, and claimed that he hasn’t started the survey successfully because he encountered this error when he first logged into Qualtrics. He tried a few more time, and still got the same message, even when he used InPrivate window. The survey has been launched last Friday to 20+ people, so far this participant is the first one who reported the error. Anyone has an idea to sort this out? Thanks a lot. 

One of my surveys, distributed via email through Qualtrics, has started displaying this screen to some omers who received this email. I still have some responses coming in, so this isn’t happening for everyone. We’ve been sending this survey out the same way for months, so I don’t know why it’s suddenly throwing a fit.  This is the survey link/URL within the email we send.  What some customers see:  

Hi All,I’m getting this error in a email distributed as well as in preview links. I have checked all response collection settings and found no issue. The survey was working fine and and around 3k responses have been collected. This started happening from yesterday. Can anyone advice what could be the cause. Even the preview link is showing this error.Attaching my response setting and the error displayed. Thank you  

Hi everyone, happy new year! I’m currently reviewing a survey architecture for a Relational NPS project and encountered a Survey Flow setup that raised some questions regarding scalability and best practices. I’d love to get your insights on this.The Current Setup: The survey consists of a main block with about 22 questions. Following this block, there are multiple Branch Logic paths based on two variables: Device Type (Mobile vs. Desktop); NPS Group (Promoter, Passive, Detractor). Inside each of these 6 possible combinations, an End of Survey (EOS) element was placed with a 'Custom' setting to show a specific thank-you message for each profile.My Concerns: While this solution successfully delivers personalized messages, the flow feels redundant— especially regarding the device-type branching, which Qualtrics already captures natively. Moreover, it seems quite 'rigid' for future updates; for instance, if we decide to add a follow-up question for all respondents later, we would have t

I need to edit either the recorded date and/or the end date on imported survey responses. Back story is my company used a 3rd party to survey back in December 2025 and we just got the raw data files. We would like to use Qualtrics dashboard to display the info but we are trying to break it out by quarter and January 2026, when we got the data to import, is a new quarter. I know I could create a new field and then use it for trend tracking on the dashboard but that would manually require me to sort the (new) date field axis manually on every widget each time I import new results. Ideally I would like to be able to use the start/end/record date so that I can set up my widgets chronologically and break out by month/quarter/etc...

I have a massive survey with over 60 matrix questions that all have the same scale points, these questions are all contained within their own block. (I have not yet done this but each question will have display logic on it so that each participant only sees one of the matrix questions, not all 60+). I need to add a piece of embedded data in the survey flow where it places a negative value in the embedded field if “Poor” is selected. I know that I can do this by creating a whole bunch of OR statements, one for each question, but am wondering if there is a way to do this for the entire block since the entire block only contains matrix questions which all have this same scale point. 

*relay instead of replay in the title… We followed the guide to set up SMTP relay to send email directly through the customer’s mail sever. The IT followed the guide below. https://www.qualtrics.com/support/survey-platform/distributions-module/email-distribution/using-a-custom-from-address/#SettingUpAnSMTPRelayThe configuration was made. All domains are allowed.The extension is shared with all users.The QX support added some of the customer’s email address as default sender email and also as default reply-to email. This is a valid mailbox (employee-survey@customerdomain.com). When trying to send a message from some project, we receive error “Your organization’s email server is misconfigured. Please contact Customer Support. SMTP MISCONFIGURED”. Did someone encounter the same issue in the past? Any hint what could be missing or misconfigured? The setup in Qualtrics is the same as within the customer’s CX tenant (which works). Thanks for pointing us in the right direction! 

I’m attempting to setup a workflow task for a survey that will execute on each survey response being received. The task is using the `Load data into SFTP` extension made by Qualtrics (version 0.0.23)The steps I take are:Click Add task from the workflow editor Select ‘Load data into SFTP’ extension Click ‘Add a user account’ Fill in the following fields: Name Hostname  Port (leave as 22) Authentication Method (SSH Key) Username Generate SSH keypair  Click ‘Connect Account’ Go back to the ‘Load data into SFTP’ extension page and see the new user pre-selected as the user account. Click ‘Next’At this point there are no errors but the page simply refreshes and the new user account that was just created is gone. Can you please advise on how I can go about troubleshooting this? Are there any logs that can be used to see what may be going wrong? I have validated that the hostname is accessible via port 22. I’ve also tried removing all special characters from name and username  Thanks!

Hello team,I would like to know if anyone is familiar with the function of the new projects found in the CX module, which are called: Voice, Chat data, Email data.If anyone has information about their use, implications, and functionalities, it would be very helpful. I am sharing a reference image.  

Hi there dear community :)Is there a way I can use the Mobile App SDK and still get an Embedded App Feedbakc, allowing a directly pop up of a survey, without the creative first? I want to be able to prompt directly the question (CES one) and avoid the pop-up.  I know we can always use a link of a survey and put in string all the embedded data, but I rather still use intercepts so I can enjoy the capabilities of sampling etc.

Why do some response fields switch from text to numeric values after survey updates?

I created a survey with an anonymous link. The survey link was sent to our communications department. THEY distributed the survey link in various ways (we did not use Qualtrics distribution).1) Emailed anonymous survey link to a customer list 2) Put the anonymous link on our website 3) Distributed the QR code for the link at a function etc. Is there way to tell how many people answered the survey in each of the 3 ways above?

How can you carry forward Embedded Data values from one survey to another while avoiding overwriting existing values?

I have a matrix question with numerous statements but all are within a group as shown below. Can I set display logic based at the group level or do I have to set it for each individual answer option?Perhaps it is better to have a separate question for each group (where display logic can be set at the question level) vs. one large question...?  

I have a client that would like to use their own URL for the survey.  They will be printing the invite on receipts and also sending an email invite from their platform with information through the query string.  Those details would include things like date of visit, location they visited, etc.  The URL would be something like www.brandlistens.com.  What I’ve read through vanity URLs is that you would still have to enter www.brandlistens.com/jfe/form/SV_….Since we will be asking people to type this URL into their browser, we do not want to make them type in all of the extra after brandlistens.com.  We do not want to redirect them to another page either, we want the address bar to continue to show www.brandlistens.com after they’ve entered the survey rather than showing the full brand.qualtrics.com/jfe/form/….Is this something that can be accomplished?  We’ve tried to mask the redirect so it still redirects, but masks the URL but since it’s a non-secure redirect it is throwing an error.

Is there a way to have the container on, but have it be more subtle - like a way to adjust the opacity of the question container itself? Here it is on and off, I am looking for something in between where the question is still easy to read/focus on, but I would like to be able to see the background, maybe just have it be more dithered/muted where the question container is rather than completely blocked out  

I have ~300k responses to my survey today that are tied to a location ID.  The location ID is collected in two different fields, one from the query string in an email invite.  The other from a text box field on the first page of the survey.I have to switch my data values for the location ID to now have leading zero’s up to 4 digits.  So location 6 would now need to be 0006, or 24 would need to be 0024.  All of my data collected starting next year will be collected with the leading zeros.  I want to make sure my historical data and my new data all match, so I need to add leading zeros to the old data.I can’t just export, add leading zeros and then import because that will create all new records and not update the existing records.  I don’t want to delete the old records and then reupload because that will count against my total interactions.I’m trying to not add additional embedded data fields, mostly because it’s fairly messy with a lot of embedded data already, so I’m hoping there is

Hi,In my email footer, I have a part “© 2025 CompanyX” I would like to be able to replace 2025 with a piped text for the current year.However, all of the date/time piped text options seem to always include day+month+year.Is there any piped text existing that is only returning the current year?  These emails are sent out with regular distributions to a mailing list, so I can’t add any Code task somewhere. 

Does Qualtrics reassign recode values when new options are added?

I know how to prevent the session expired message, however I have a customer who really wants to complete a survey but cannot because it is marked as finished in the directory. Since this customer has not completed any other surveys, can I delete them from the directory and all lists then add them back in and send a survey? Has any one had any success with this or have any other ideas?