Experience Community

Hello everyone! Today we’re learning about custom code! By the end of this video you will know where to find the JavaScript editor, where to add your custom CSS, and how to preview your code changes.  FAQ for Custom Code Important: Does Qualtrics support custom code?Please note that our support team does not offer any assistance or consultation on custom coding. The best way to get help on custom coding is by asking a question on the Experience Community.Where can I find custom code examples?The Experience Community has many posts with custom CSS and JavaScript code examples that you can use in your surveys. Adding Custom CSS Where do I add custom CSS to my survey?Open your survey and go to the Look and Feel tab. Head over to the Style section. Scroll down and click Edit on the Custom CSS box.How do I add custom CSS code?Go to the Experience Community post that contains the custom CSS code you want to use. Copy the code. Paste it into the Custom CSS editor. Click Save, then Apply.Will

Happy Friday, Experience Community! Whether you’re wrapping up a big project or just clearing out your browser tabs, we’ve got your recap ready. This week, we’re diving into everything from advanced dashboard widgets to the technical "nitty-gritty" of signature question types. A massive congratulations to our latest milestone-hitters! It’s great to see so much momentum as you climb the ranks:Level 1: ​@Sara S & ​@tuna  Level 2: ​@MagellanMike ​@Sara S, ​@tuna, ​@MagellanMike - In your time in the community so far, what is the one "hidden gem" or tip you’ve stumbled across? Badge of the Month: Our "Spill the Tea" activity is live! Share your "hottest takes" on CX, EX, and AI to earn this month's badge. Share your take here! Independent Block Repeats: A discussion on how to make questions in a block repeat independently based on specific answers.The Signature Tweak: A member shared a way to force "drawn" signatures only, removing the "type your name" option for more authentic verific

Today we will be discussing Loop & Merge. By the end of this video you will understand: what Loop & Merge is, the different types of looping, and how to use it in your survey.  FAQ for Loop & Merge What is Loop & Merge?Loop & Merge is a survey feature that allows you to take a block of questions and dynamically repeat them multiple times for a respondent based on their previous answers.What are some common use cases for Loop & Merge?Common examples include:A school asking multiple similar questions to parents about each of their children A clothing company asking similar questions regarding different types of clothing Any scenario where you need to repeat the same set of questions for multiple items, people, or categoriesImportant: How does Loop & Merge work with blocks?Loop & Merge is turned on and off for an entire block, so you'll want to be sure that all of the questions you want to loop through are in one block. Loop Based on a Question (Multiple Ch

Happy Friday, Community! Whether you are wrapping up a big project or just clearing out the week’s tabs, we’ve got your recap ready from this week. Before the weekend hits, let's celebrate members who leveled up this week:​@matt.fowles, ​@joel bautista  for reaching Level 1! ​@zzh for reaching Level 2!​@zzh, ​@matt.fowles, ​@joel bautista since you’re just getting started, what’s the one 'hidden gem' or tip you’ve stumbled across in the community that you didn't know existed last week? Shoutout to @pamelalbeck for showing off the official community pen! Want to get your hands on one? Keep engaging to earn those points.   The Multi-Select Challenge: Members are discussing how to implement Select2 or Selectize for better dropdown experiences.Quality Control: How do you flag vague or ambiguous open-text responses automatically? Visual Tweaks: A great thread on adding vertical lines to matrix questions, even when headers are repeated. Academic Design: Looking for a student-to-supervisor po

This month, in the spirit of International Wellness Day, we're celebrating the habits, rituals, and little things that help us feel our best. Wellness looks different for everyone, so share yours and let’s help each other feel good! Choose one way to contribute this month: Share Your Favorite Wellness TipPost a meal, habit, routine, or tip that helps you recharge, feel balanced, or take better care of yourself.Recommend a ResourceShare a book, podcast, or mantra centered on wellbeing, mental health, or personal growth and tell us how it's made a difference for you.Ask a Thoughtful QuestionPost a question that sparks meaningful conversation around wellness, self-care, or building healthier habits.Step Away (Yes, Really)Put the screen down. Take a breath, stretch, walk around, whatever feels good. When you're back, just comment "I took a well-deserved break” (how else am I going to award you your 50 points 😉)   During the first week of each month, we will post a new question, topic, or

Shipping & Delivery Timeline How fast do orders ship?If everything you ordered is in stock, we typically ship orders out within 24-48 hours! If items are out of stock, we'll make sure to note that clearly in the item's description.How long will delivery take after my order ships?Within the USA: Once your order ships and is in transit, you can expect delivery anywhere from 5–8 days. International: Delivery to other countries can take longer due to customs and the clearing process. We suggest allowing 2–3 weeks for delivery based on customs clearance. Tracking and Delivery How do I track my order and see when it will arrive?Once your order ships, you'll get an email that includes a clickable tracking link. You’ll be able to see the estimated delivery date by using that link.What if my package is delayed or lost?If your package runs into any trouble, please reach out directly to the admin for assistance. Policies and Handling Do I have to worry about international duties or customs fe

Today we will be discussing the end of survey experience. By the end of this video you will know how to edit your end of survey message, customize your end of survey element, and learn some use cases for the end of survey element.  FAQ for End of Survey Experience What is the default end of survey experience?The default end of survey experience consists of a pre-written message that thanks the respondent for taking the survey and lets them know that their responses have been recorded.Where do I find the end of survey settings?Go to your survey and scroll down to the End of Survey section at the bottom of the Survey Builder. Editing the End of Survey Message How do I edit the end of survey message?Click on the End of Survey section. You'll see a messaging tab on the left-hand side where you can edit the message via a dropdown menu.How do I display a custom message?Select Custom from the dropdown. Choose a message from your message libraries.What if I need to create a new message?Click N

This week, learn how to use the Qualtrics API to automate email distribution tracking and reporting, discover solutions for designing student-supervisor approval workflows, and fix JavaScript embedded data access issues in the new survey experience. Plus, explore a feature request for enhanced duplicate respondent detection! Congratulations to:​@zzh for reaching Level 1! ​@Nikeeta for reaching Level 3! Job Opportunity: U.S. Bank is hiring a Qualtrics CX Survey Specialist! Check out the full details and apply here. Shoutout to ​@Nikeeta for reaching Level 3! Remember to share your achievement on LinkedIn to earn even more points and get some cool Qualtrics swag!  API-Powered Distribution Tracking: Learn how to efficiently track email distributions for individual employees using the Qualtrics API. JavaScript Embedded Data Access Fix: Resolve issues accessing JavaScript-defined embedded data from previous pages in the new survey experience. The solution: change your event handler from onU

Today we will be discussing the process of emailing survey invitations. By the end of this video you will know how to customize and distribute email invitations, understand the different kinds of link types, and know how to add a reminder or thank you email.  FAQ for Emailing Survey Invitations What is the first step to send a survey invitation?Open the Survey project you wish to distribute and go to the Distributions tab.How do I start composing an email invitation?Go to the Emails section and click Compose Email. Selecting Recipients How do I choose who receives my survey invitation?The first dropdown list lets you decide who this email is for. You can choose:A specific contact list A contact segmentWhat if I don't have a contact list yet?You can create a new contact list by selecting Lists, then New Contact List, and filling out the contact information. Customizing Email Settings What email settings can I customize?After selecting your recipients, you can modify:From Address From Na

This week, discover JavaScript solutions for implementing character limits and counters in the New Survey Taking Experience, resolve conflicts between calendar question code and form fields, and learn best practices for XM Directory deduplication to fix mailing list segmentation issues.  Congratulations to:​@JenniferMacklin for reaching Level 1! ​@Rija for reaching Level 2! Help us understand what content HELPS you the most! You will now see the image below in every post. Let us know what posts help you and which could include more useful info. It’ll help us bring faster solutions to you!   ​@bench is showing off his Level 4 badge! Congrats on your progress and all your contributions to the community! Character Limits in New Survey Experience: Get JavaScript code that replicates legacy character limit functionality in the New Survey Taking Experience (NSTE), including displaying remaining characters and applying limits to specific form fields.Real-Time Character Counting: Learn how to

Today we will be discussing how to use filters in the Data & Analysis tab. By the end of this video you will know how to Add & Save Filters, Load Saved Filters, and Apply the Basics of Building Conditions.  FAQ for Using Filters in the Data & Analysis Tab How do I get to the filtering tools?Click the Data & Analysis tab in the top-left of the interface. Click the Add Filter button to begin creating a filter.What are the parts of a filter condition? A single condition has three parts:Field: the item to filter on (survey metadata, a survey question, or Embedded Data). Operator: determines how the field relates to the operand (available operators depend on the field type). Operand (value): the specific value you want to isolate.Can you give an example of a simple condition? To filter respondents over 18:Field: Age question Operator: is not Operand: under 18 Once set, responses will automatically update to match the filter.How do I add additional conditions?Click the plus (

This week, discover the top survey design and organizational buy-in tips from our X4 Badge of the Month challenge, learn JavaScript solutions for audio-only response validation, and explore workarounds for displaying branch names instead of coordinates in map widgets. Congratulations to:​@swholey and ​@alexwan for reaching Level 1! ​@xut for reaching Level 2! ​@KelliPolk for reaching Level 4! For March’s Badge of the Month, we asked members for their best tips and advice. Here’s the tl:dr version: Survey DesignTake surveys yourself: Experience the survey as a respondent to spot friction and improve flow. Start with the end in mind: Define desired data outcomes first, then reverse-engineer questions and branching to avoid rework. Test thoroughly: Collect dashboard/report requirements up front and run extensive tests before launch.Using the CommunitySearch the Experience Community first: Many problems have already been solved—check existing threads before posting. Share what you learn: C

Today we will be discussing how to export your survey data to Google Sheets. You will learn how to manually export your survey data to Google Sheets, how to set up a Google Sheets Task, and how to export Embedded Data to Google Sheets.   FAQ for Exporting to Google Sheets What are the two main methods for exporting survey data to Google Sheets?There are two methods:Manual export (one-time data export) Automated export using Workflows (automatic export per survey response)Why would I use one method over the other?Use manual export for one-time data downloads or historical data. Use Workflows for real-time, automated updates to a Google Sheet as responses come in. Manual Export to Google Sheets How do I manually export my survey data to Google Sheets?Once you've gathered your data, go to the Data & Analysis tab. Click the Export & Import button. Select Export Data. Select the export options you desire. Click Export.What happens after I click Export?You'll be prompted to choose a

This week, learn how to schedule interviews directly in your surveys with Interview Selector, discover solutions for creating custom survey options, and explore JavaScript techniques for hiding submit buttons based on question responses. Plus, share your wellness habits and earn 50 points! Congratulations to ​@mross, ​@MagellanMike, ​@StephenR, and ​@clareoflynn for reaching Level 1! Wellness Habits Challenge: Share your favorite wellness habits with our community or just take a break! Either way, you'll earn 50 points towards cool community merch. Join the conversation and inspire others! Latest 2-Minute Tip:Interview Selector 2-Minute Tips - March 31st, 2026 - Learn how to schedule interviews directly in your survey! Creating Custom Survey Options: Explore solutions for creating custom survey options to tailor your survey experience.Conditional Submit Button Display: Learn how to hide your submit button if a multiple-choice question hasn't been selected using JavaScript logic.Feature

This month, in the spirit of X4 2026, we're celebrating innovation, learning, and knowledge sharing. X4 is all about breakthrough ideas, best practices, and pushing the boundaries of experience management.  Choose one way to contribute this month: Share a Best PracticePost a tip, workflow, or lesson learned from your own Qualtrics experience that others could apply to their work. Recommend a Basecamp CourseShare your favorite Basecamp course or learning path and explain how it helped you level up your Qualtrics skills. Ask a Thoughtful QuestionPost a question that sparks interesting discussion around technology, innovation, or XM strategy. Build on Someone's IdeaReply to another member's post with your own experience, added insight, alternative approach, or creative solution. Share What You're Experimenting WithPost about something new you're testing, exploring, or trying in your Qualtrics work, even if it's still a work in progress. During the first week of each month, we will post a

Today we’re going to talk about using the interview selector feature to interview moderators directly from your survey. Instead of the usual weeks-long scramble to schedule follow-up interviews, our Interviewer Selector feature automates the entire process directly in the survey helping you obtain that 'human element' and make better decisions. Let's learn how to use it!  FAQ for Interview Selector Feature What is the Interview Selector question?The Interview Selector question in Qualtrics is a specialized question type that allows survey participants to schedule a live interview with moderators directly from the survey.When is the Interview Selector automatically added?The Interview Selector is automatically added when you create a Moderated User Testing or In-Depth Interviews project.What if I don't see the Interview Selector options?If you're seeing grayed out buttons or missing tabs in one of your projects, it may be due to the permissions given to you by the owner. Contact the pro

This week, learn JavaScript solutions for displaying currency symbols and auto-formatting phone numbers in text entry questions, and discover validation techniques for Pick, Group, and Rank questions. Congratulations to our newest badge earners:​@Holli - First Comment badge! Commenting is the best way to get involved. ​@alianderson - EmployeeXM Expert Certification! Certified in developing EX programs and uncovering employee insights. ​@kaitlynl - First Comment badge! Welcome to the conversation. ​@SSyaohhh - First Comment badge! This is just the beginning! ​@Olivia142 - First Comment badge! Great to have you engaging. ​@JulieSurvey - First Comment badge! Keep the discussions going.Also, a big congrats to ​@arunxmarchitect for reaching Level 4! Remember to post your achievements on LinkedIn and earn an extra 50 points!  Popular 2-Minute Tip: Setting Embedded Data in the Survey Flow has helped over 2,600 customers. Check it out!Featured Article: How to Capture the Untapped Financial Val

Learn about Manager Assist and the Discover Insights feature  FAQ for Manager Assist What is Manager Assist?Manager Assist is a dedicated workspace within Qualtrics designed specifically for managers. It empowers managers to listen to, understand, and act on feedback from their teams in real time. What are the main features of Manager Assist?Manager Assist includes three main topics:Discover insights Ideate together Turn ideas into actionsWhat will this guide focus on?This guide focuses on discovering insights, but you can also start setting up "Ideate Together" sessions within your platform or create action plans within your projects. Accessing Manager Assist How do I access Manager Assist?Log in to your Qualtrics platform. Once you're on the homepage, go to the top right corner of your screen. Click on the waffle icon (app menu). Select Manager Assist from the options.You'll be transferred to the Manager Assist overall view on the homepage. Navigating the Manager Assist Dashboard How

This week, discover solutions for dynamically resizing your Site Intercept popups based on survey content, learn code implementations for tracking copy-paste behavior in open-ended questions, and join the X4 Badge of the Month challenge celebrating innovation and best practices. Congratulations to  ​@Zonks for reaching Level 1!​@arunxmarchitect for reaching Level 4! X4 Badge of the Month - March: Share your best practices for survey design, testing, and dashboard creation. Contribute during March to earn your badge worth 50 points!Community Introductions: New to the community? Introduce yourself! Share your background, Qualtrics journey, and areas of interest to connect with fellow members. Dynamic Intercept Popup Resizing: Discover solutions for dynamically resizing Qualtrics Site Intercept popups based on your survey content for better user experience.Copy-Paste Tracking: Learn code implementations for tracking whether participants use copy and paste in open-ended survey questions.Te

By the end of this video you will understand: what Carry Forward Choices is, and how to use it in your survey. Carry Forward Choices is a feature that allows you to copy specific answers choices from one question and bring them into a future question in your survey.  FAQ for Carry Forward Choices What is the Carry Forward Choices feature?Carry Forward Choices is a feature that takes selected answers from one question and displays them in a subsequent question. This allows respondents to further evaluate or rank items they've already selected.When should I use Carry Forward Choices?This feature is very useful when you want to learn more about the hierarchy among popular items. For example, if you display a long list of items in one question and have the respondent choose their five favorite items, you can then use Carry Forward Choices to have them rank those five items in the next question.Can I add extra choices that weren't in the original question?Yes! On a question with Carry Forwa

This week, discover solutions for testing Tango integrations in sandbox environments, learn how to calculate differences between columns in CX Table widgets using custom metrics, and explore methods for generating comprehensive workspace activity reports with PowerBI and APIs.  Congratulations to:​@policyandresearch for reaching Level 1! ​@nikamshubham73 for reaching Level 2! Tango Sandbox Testing: Explore workarounds for testing Tango integrations with Qualtrics workflows in sandbox environments.  CX Table Column Calculations: Learn how to calculate differences between columns in your CX Table widgets using custom metrics, with step-by-step configuration guidance.Workspace Activity Reporting: Get advice on generating comprehensive reports of all workspace activity using PowerBI with APIs to display the information you need. Align Design with Data Outcomes: Learn community tips on aligning your survey design with desired data outcomes and reverse-engineering question flows for better r

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the Qualtrics Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular Rank & Rewards program. Merch Store FAQs 1. What’s changing?You asked, and we delivered -- we are pleased to offer Qualtrics Community members access to our new Qualtrics Community Merch Store. Previously, Community members would have to wait to level up to receive Community merch, and that merch came in the form of pre-set merch kits that could not be customized. Now, you can redeem your points whenever you like, and choose your *own* items. You also don’t have to wait to level up! You can redeem points at any time. 2. Is there new merch to choose from?Yes! After collecting feedback from Community members, we worked with our merch supplier to offer popular items and frequently requested items. We posted about that here. We also b

Hello! By the end of this video you will understand: what piped text is, how to add it to your survey, and different ways of using Piped Text.   FAQ for Piped Text What is piped text?Piped text is a line of code that pulls information from different areas of the survey and displays it to the respondent. This allows you to create dynamic, personalized survey experiences.What are some common uses for piped text?Common examples include:Piping from a previous question Geo IP location (city, state/region, country) Date & time Random number generatorWhat other sources can piped text pull from?In addition to the examples above, piped text can also pull information from:Embedded data Scoring categories Contact lists Loop & merge Quotas Adding Piped Text to Your Survey How do I pipe text from a previous question?Go to the question where you want to add piped text. Select the question and delete the word you want to replace. Click the Piped Text button. Select Survey Question. Specify wh

Share your feedback on Gainsight's new AI Answers feature, learn JavaScript solutions for calculating age from calendar questions to power your branch logic, and explore workarounds for high opt-out rates caused by Gmail/Mimecast pre-fetching. Plus, join the X4 Badge of the Month challenge! Congratulations to:​@Cycleops, ​@nikamshubham73 for reaching Level 1! ​@Mattalica1972, ​@tlawish for reaching Level 2! ​@Juan Zapata for reaching Level 3! ​@VirginiaM for reaching Level 5!Remember to share your achievement on LinkedIn for an extra 50 points! AI Answers is Here! We've enabled Gainsight's AI Answers feature in the community. Try it out and share your thoughts, we want to hear your feedback!  X4 Badge of the Month - March 2026: Share your best practices, recommend courses, and ask thoughtful questions to earn your badge. Join members contributing insights and tips for success! Age Calculation for Branch Logic: Learn JavaScript solutions for calculating age from calendar question entrie