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Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMSlack Task: Slack task updated with new UI and ability to use slack block kit in messages. Email Distribution Management: If you have XM Directory, downloaded distributio

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.Website / App FeedbackCreating a Website / Feedback Project: The project creation flow has become more guided, enabling newbies and super-users alike to get the most out of their DX programs. This user interface update is being released in phases, and may not be available in your account yet.

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMTicketing in the XM Mobile App: This feature will introduce ticketing functionality into XM Mobile.XM DirectoryWhatsApp Distributions: XM Directory users can now send distributions in WhatsApp.CX Dashboards

Qualtrics is excited to announce the XM Builders Summer Series - three virtual meetups designed for insights professionals. The virtual meetups will take place on the following dates:Virtual Meetup #1: CLOSEDVirtual Meetup #2: CLOSEDVirtual Meetup #3: CLOSEDWho is an XM Builder?This series of meetups is designed for insights professionals who solve wicked business p

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMSetting Up the Offline App: Revised for accuracy and clarity. XM DirectoryXM Direc

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMSurvey Definition Event: New event for triggering actions based on changes to survey statuses. Only available to Brand Admins in the global Actions page. EXCollaborating on Projects (EX): Page revised for clarity and accuracy. New sect

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMUser Groups: New section on using user groups to create an organization wide libraryRetake Survey Link: Page revised for clarity & accuracy. New section added for displaying specific survey questions during retakes. Offline App: Reauthentication method added for troubleshooting.PXConjoint

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMActions Basic Overview: Tasks in actions now include an icon for users to get more information about the task with links directly to the relevant task support page. 

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMImported Data Projects: This feature is not available to all clients, but can be enabled as requested.SMS Credits: You can now view remaining SMS credits for your account.License Usage: Brand Admins can now view the remaining

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.Special Announcement: We added 41 Survey Platform support pages to the German Support Site!CoreXMPartial Completion: Revised for clarity, added section on identifying partials in data.

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMExporting Tickets to CSV or TSV: There’s no longer a 5,000 ticket limit on ticket exports. You can also filter exports by the survey project the tickets came from.

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXM COVID-19 Brand Trust Pulse: New, free XM Solution! Designed to assess consumers’ trust in your brand, and your competitors, based on the best practices of the most trusted brands during this crisis. Email Scan Roadblock: A new Survey Option that prevents email-scanning software from starting a survey session on email links. Included on licenses with Fraud Detection.Remote + On-site Work Pulse: This XM solution is now localized with Qualtrics-provided translations! See the linked section on using these translations. Healthcare Workforce Pulse: This XM solution is now localized with Qualtrics-provided translations! See the linked section on using these translations.

Entries that are bolded indicate recent product updates.If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.XM DirectorySearching, Sorting, & Organizing Mailing Lists & Samples: You can now duplicate / copy samples.CX DashboardsUnique Identifiers (CX): Field for distinguishing CX dashboard users, in place of email address. Only required for new brands.

Entries that are bolded indicate recent product updates. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMUpdate Tickets Task: Update existing tickets in your brand.Notifications Feed Task: Now comes with more customization options, including push notifications and additional custom links.Re

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.Special Announcement: We added over 50 translated Survey Platform pages to the Spanish Support Site!CoreXMAdmin Reports: The “Summary Reports” tab of the Admin page has been renamed to “Reports.” The newer reports now show up by default, and older functions are found under “Legacy Reports.”Ticket Permissions: New means of controlling who can edit / view certain tickets with “Ticket Groups.”Reminder & Thank You Emails: Users with XM Directory & new contacts can now download

Entries that are bolded indicate recent product updates. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Updates page. If you’d like to contribute to the product roadmap, please visit the Product Ideas category.CoreXMWeb Service Task: Updated steps and added a section detailing on the “auth” field.Response Weighting: Changes to Raked Weighting use

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMPiped Text: General revisions, new FAQs.Insert a Graphic: General revisions, new troubleshooting tips, & FAQs.Formatting Answer Choices: Revised for clarity, added examples.CX DashboardsDownloading Dashbo

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMMatrix Table Question: Heavily revised, data outputs corrected.Survey Library: Revised for clarity, accuracy. Special callout for Qualtrics library.CX DashboardsB2B Command Center: Pull Salesforce data into a CX dashboard for viewing B2B account health. Add on feature to CX licenses with Salesforce access. Dashboard Notifications: Steps updated

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMViewing Customer Activity on Tickets: If your license has XM Directory and a ticket is generated for a contact from your directory, you can view the contact’s information and touchpoint timeline from the ticket. XM Directory Funnel Event: New event in global actions, allows users to start workflows based on events from XM Directory, such as contact opt-out.Validation: Page revised for clarify, additional examples. Scheduled Actions: Actions can now be triggered on a schedule instead of being based on an event. See Scheduled Actions vs. Event-Based Actions

We will now be posting release notes on Wednesday mornings (PST) instead of Mondays. Thank you for your understanding!

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMResponse Import & Export Automations: New feature! Response import automations can be used to automatically import data into a Qualtrics survey from your SFTP server. Troubleshooting Email Distributions: New section on email errors page. Common concerns and possible resolutions.“Emails must be approved before they can be sent”: Defined an additional error message.XM DirectoryCreating & Managing Multiple

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMUser Permissions: New section on Website Feedback permissions; moved from Admin page for Website / App Feedback in order to centralize user permissions.XM DirectoryEditing Contact Info Columns: You can now customize the columns of contact info in your directory and mailing lists. Searching Contacts: Search terms are now highlighted in results, and hidden columns with relevant information are now temporarily displayed to show results. CX Dashboards

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMAction Notifications: You or another user in your brand can get notified when an action fails.Actions in Global Navigation: Create actions outside of a survey project in one central place; it is recommended that for non-survey events, you use this feature moving forward instead of the Actions tab in a given survey. Display Logic: Page revised for clarity. Added examples and emphasis on troubleshooting.Anonymous Link: No functionality changes, but clarifications

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.COVID-19 XM SolutionsFrontline Connect: Connect to employees on the frontline and help them handle customer challenges with this pre-configured survey and dashboard.Digital Open Door: Digital CX solution for keeping customers updated with your company’s COVID-19 response. Includes pre-configured survey, dashboard, and Website Feedback project.COVID-19 Customer Confidence Pulse 2.0: An updated version of the Customer Confidence Pulse, with an improved survey and new pre-configured dashboard. Return to Work: A pre-configured survey and report optimized for gathering data on employee challenges when preparing to return to work.

Entries that are bolded indicate recent product updates. To submit your own support page update requests or feedback, please use the Feedback intercept you can find on the support site.CoreXMUsage Tags: Allows Brand Admins to create a cost management system to track brand usage by user & survey through the use of tagging.Summary Report: New report, the License Usage Report, used to track license usage of responses, SMS credits, user seats. Replaced the Consumption Report.CX DashboardsDashboard Permissions: Clarified that “edit dashboard” is needed to allow a user to access Stats iQ / Text iQ in the dashboard.PXConjoint Clustering: Cluster strength added to determine how closely respondents are clustered. MaxDiff Clust