Product Release Notes

 Features Released On Or Before November 11, 2026 DistributionsDistribution Warnings & Tips: Warnings and tips will now appear when composing a survey distribution. Clicking a warning or tip opens a side menu with more information on how to proactively improve your distribution and avoid potential issues.Employee ExperienceMethods, Insights & Benchmarks: A new, preconfigured app designed to shift critical benchmark and methodology context to the front of the program lifecycle, helping customers standing up or redesigning an EX program make informed design decisions before surveys are locked.Social ListeningSocial Channels Interaction Viewer: You can now view comments in the context of the original social post and see threaded responses of social interactions within your dashboard. This view is available for Instagram and Facebook data.Survey PlatformIn-Page Adaptive Follow-Up Questions: You can now choose to display adaptive follow-up questions within the same page as your text

Note that due to the Veterans Day holiday in the US next Wednesday, release notes will be sent on November 12th.  Features Released On Or Before November 4, 2026 DistributionsDeprecation of MessageBird SMS Provider: MessageBird is no longer available as a supported self-service provider for sending SMS distributions in Qualtrics. Survey-Specific Weekly Email Limit: If a specific survey has shown low engagement and a high complaint rate over the last 90 days, a breakdown of distribution performance will appear for easy troubleshooting, and your weekly emails for that survey will be reduced.Employee ExperienceDisplaying Benchmarks in EX Widgets: Key EX widgets, like heatmaps and scorecards, now support benchmarks. It’s also now easier to adjust benchmarks on widgets in EX dashboards.SurveysConversational Feedback: Response clarity is now compatible with other validation settings, meaning you can combine this feature with character length requirements, custom validation, or text-only cont

Features Released On Or Before October 28, 2026 DistributionsDownload All Related Distributions: You can now download all related distributions within the distribution history for email and SMS invites. This downloads all related reminders, and allows you to see whether a survey response came from an initial invite or a reminder message.Omnichannel ListeningConversation Transcript Task: Use this new task to upload a transcript to Qualtrics whenever an event happens on another platform. Features Starting On & After November 4, 2026 DistributionsDeprecation of MessageBird SMS Provider: MessageBird is no longer available as a supported self-service provider for sending SMS distributions in Qualtrics. Survey-Specific Weekly Email Limit: If a specific survey has shown low engagement and a high complaint rate over the last 90 days, a breakdown of distribution performance will appear for easy troubleshooting, and your weekly emails for that survey will be reduced.Employee ExperienceDispla

Features Released On Or Before October 21, 2026 All DashboardsDefault Dashboard Export Settings: As a dashboard editor, you can set default export settings for dashboards. This feature is available in CX, EX, and Results Dashboards. This feature is rolling out gradually, so availability may vary. It will be available for all users by October 29.BenchmarksEX Healthcare Benchmark Refresh: The EX Healthcare benchmark has been updated with refreshed customer data for Q3 2026. Patient Experience Benchmark Refresh: The Patient Experience benchmark has been updated with refreshed customer data.Customer Success HubMy License: On this new, centralized page of the Customer Success Hub, you can view contract info, manage primary and billing contacts, manage your renewal confirmation, contact view invoices, and reach out to Account Services as needed.CX DashboardsRecord Grid Migration Tool: This new button within record grid widgets allows you to automatically migrate them to record table widgets,

Features Released On Or Before October 14, 2026 AppsApp Translations: You can now translate purpose-built apps like Customer Care, Dashboard Viewer, Location Experience Hub, Manager Assist, and Patient Experience.Audiences TabSharing User Made Panel Templates: You can now share panel templates you’ve created with other users in your license. CX DashboardsMulti-select When Exporting Dashboard Translation Files: You can now select multiple options when deciding what dashboard content to include in a translation file export.EngagementRoles in Copied Engagement Projects: When you copy an Engagement project, you can also later copy its roles. Follow the guided flow to copy roles’ automatic enrollment filters, org hierarchy restrictions, permissions, and more.Look and FeelDark Mode: You can now customize the dark mode appearance for your survey. Dark and light modes adjust based on automatic browser settings.Online PanelsResponse Quality for Quantitative Panels: You can now score response qu

 Features Released On Or Before October 7, 2026 CX DashboardsInsights Widget: This analysis widget summarizes open text dashboard data to identify common themes and key insights. It uses the same prompts as Insights Explorer, but allows you to display this information directly within a dashboard, alongside other data visualizations.DashboardsAction Plan Details Widget: This new widget shows each action plan’s owners, due dates, progress, and more all in one place. This widget is available in all action plan-compatible dashboards, including Engagement, Lifecycle, Pulse, and CX Dashboards. Dashboard Settings Updates: The “Theme” tab within dashboards (CX, EX, BX, and Results Dashboards) has been renamed to “General & Theme”. In EX Dashboards, the “General” tab has been renamed to “EX Dashboard Settings”. Public CX Dashboards: You can now enable public dashboards directly within your CX dashboard. Reach out to your Account Team for access to this feature.DistributionsUpdated Personal

  Features Released On Or Before September 23, 2026 Release NotesRelease Notes In-Product Guide: Recent Qualtrics releases will now be announced within your Qualtrics account. Visiting the linked resources in the guide will allow you to view past updates and subscribe to receive updates in your inbox.Customer ExperienceBusiness Outcome Simulator: See how your drivers impact core metrics, then simulate possible outcomes of targeted effort on these drivers. CX Program Headlines: This new feature highlights recent, significant changes in your CX program’s activity to help you spot hidden issues before they become problems.Unmoderated User TestingUX Testing App: This new mobile app allows you to conduct unmoderated user testing with participants on their mobile devices. It includes the ability to test external apps, websites, and prototypes via mobile. Features Starting On & After September 30, 2026 DashboardsPublic CX Dashboards: You can now enable public dashboards directly within yo

  Features Released On Or Before September 30, 2026 DashboardsTable Widget: Table widgets broken out by multiple row dimensions can now be expanded and collapsed. Editors can even adjust the default behavior for rows.EngagementGuided Engagement Roles: You can now use our guided flow to create participant roles.EX DashboardsHeat Map Widgets: With multilevel breakouts, you can now break out scores by multiple fields at the same time, showing how the intersection of employee demographics affects performance.Social ListeningSocial Listening Workflows: Now when you connect a social channel, you start from a template, making the workflow faster and easier to complete. X for Social Listening: You can now pull X.com posts, replies, quote replies, and keyword searches into your Social Channels project. Features Starting On & After October 7, 2026 CX DashboardsInsights Widget: This analysis widget summarizes open text dashboard data to identify common themes and key insights. It uses the sam

  Features Released On Or Before September 16, 2026 CX DashboardsFull Record View: The full record view now has significant user interface improvements, such as an improved editor and the removal of the “Emails” tab; instead, emailed ticket replies are integrated with the ticket view.EX DashboardsHeatmap Widget Updated Export: Data within heat map widget exports is now displayed the same way the widget appears in the dashboard for all export formats. This includes the color gradient that is present in the dashboard widget.Release NotesRelease Notes In-Product Guide: Recent Qualtrics releases will now be announced within your Qualtrics account. Visiting the linked resources in the guide will allow you to view past updates and subscribe to receive updates in your inbox.Survey PlatformAccess Codes Update: The user interface of the Access Codes tab within Distributions has been updated. You can access the legacy experience until November 30, 2026.Website / App InsightsAdobe Data Layer With

  Features Released On Or Before September 9, 2026 Research HubCollections as a Search Filter: You can now filter your search results in Research Hub by collections. This will narrow your search to only show results within a collection. Index Content to Research Hub: This permission has been improved so you can search your own content in the hub, and once enabled, indexing works more quickly than before.Website / App InsightsPage Tag / URL Masking: You can now configure masking rules based on page tags or URLs within session capture. These rules will override the project-level default.XM PlatformLogging into Your Qualtrics Account: The backend infrastructure for logging into Qualtrics has been updated. There are slight changes to the login look & feel, but the way you log into your Qualtrics account has stayed the same. Features Starting On & After September 16, 2026 CX DashboardsFull Record View: The full record view now has significant user interface improvements, such as an

  Features Released On Or Before September 2, 2026 CatalogBrowsing the Catalog: The search in the Catalog has been updated to return results based on keyword, solution description, and solution title. .DashboardsMigrating Legacy Word Cloud Widgets: Legacy word cloud widgets can now be  migrated to the new word cloud widget via a single click. The updated widget offers enhanced customization and functionality over the legacy version. All legacy widgets will be automatically migrated at a later date. Migrating Legacy Pie Chart Widgets: Legacy pie chart widgets can now be  migrated to the updated donut / pie chart widget via a single click. The updated widget offers enhanced customization and functionality over the legacy version. All legacy widgets will be automatically migrated at a later date.DistributionsCanceling Distributions in Progress: You can now cancel distributions that are in progress. This option is only available for distributions that have not yet been sent.EXAction Plan R

  Features Released On Or Before August 26, 2026 EXEX Benchmark Update: Several updated EX Benchmarks are now live, including the annual High Performing Company benchmark. You can also compare your company performance against updated Fortune 500, FTSE 100, and Region x Industry cuts. Features Starting On & After September 2, 2026 EXAction Plan Reminders: Action plan reminders help managers stay on top of their action plans by sending them reminders to create and complete action plans on time. These reminders can be sent via email or Microsoft Teams and are available for Engagement, Pulse, and Lifecycle projects. SurveysMobile Vertical Order: When the mobile version of a question switches to a vertical format, you can now adjust whether the first or last choice should be at the top of the list. 360360 Report Regeneration: Report generation has been moved out of Report Options into its own page. Here, you can now track and resolve reporting issues before they’re flagged with the Repo

  Features Released On Or Before August 19, 2026 Support SiteUsage Tag Attribution: A new exclusive Early Access page available now!Action PlansAction Plan Reporting Translations: Action plan reporting can now be translated throughout CX and EX dashboards. No “update with current metadata” tool is required.AdminAI Admin: You can now more easily control first-party AI usage across the organization.Survey PlatformUpdated Piped Text: The piped text menu has been updated visually, and streamlined to remove deprecated fields. You can also now add embedded data and directory fields as piped text and they will be automatically added to your survey flow. Features Starting On & After August 26, 2026 None. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in develo

  Features Released On Or Before August 12, 2026 Support SiteUser Type Enhancements: A new exclusive Early Access page available now!DiscoverAutomated Interaction Signals: Ingest call recordings into XM Discover and convert them to text, and then use AI to generate attributes and verbatims like Agent Action, Contact Reason, and Resolution.EXPersonalized Action Recommendations: This feature is now available in FedRAMP environments. Personalized action recommendations use AI to help managers and leaders identify areas of improvement, take action, and understand the impact on their team.Voice ProjectsAutomated Interaction Signals: You can now add automated interaction signal fields to your Voice projects. These fields use AI to generate attributes from call recordings to help answer questions about customer interactions at scale, such as why a customer reached out to your company, without having to create or maintain a topic model.XM SolutionsHigher Education Student Journey Solution: Thi

  Features Released On Or Before August 5, 2026 Support SiteThreads for Social Listening: A new exclusive Early Access page available now! Features Starting On & After August 12, 2026 DiscoverAutomated Interaction Signals: Ingest call recordings into XM Discover and convert them to text, and then use AI to generate attributes and verbatims like Agent Action, Contact Reason, and Resolution.  Voice ProjectsAutomated Interaction Signals: You can now add automated interaction signal fields to your Voice projects. These fields use AI to generate attributes from call recordings to help answer questions about customer interactions at scale, such as why a customer reached out to your company, without having to create or maintain a topic model. XM SolutionsHigher Education Student Journey Solution: This new solution helps higher education leaders understand the full student journey from prospective student to alumni. This solution includes pre-built surveys and dashboards. *Disclaimer: The

  Features Released On Or Before July 29, 2026 EXResponse Rate Line Chart Widget: The response rate line chart widget can now be used in Lifecycle projects. Use this widget to track the response rate for your project over time.Survey PlatformExpertReview: The icons for ExpertReview have been updated in the survey editor to more readily surface ExpertReview suggestions to survey builders. Hiding Survey Questions: You can now hide questions within your survey using a button in the survey editor. This will automatically add impossible display logic to your question, ensuring existing data is retained but that future respondents don’t see the question. Survey Abandonment Metadata: Survey responses have new metadata called Last Seen Flow ID and Last Seen Questions. These can help track the last survey flow element or questions they saw before stopping a survey.WorkflowsAutomated Topics in Workflow Conditions: You can now select AI Topics when building conditions within a workflow. This allo

  Features Released On Or Before July 22, 2026 Support SiteEarly Access Documentation: You can now read support pages about exclusive features in development! Just log into the support site with your normal Qualtrics account. Frontline Employee Voice: An exclusive Early Access page available now! X for Social Listening: An exclusive Early Access page available now!Employee EngagementEX25 Certified Questions Translation: Updated EX25 methodology questions are now available in 35 languages. These questions focus on short, targeted listening and better serve global teams running Engagement programs.EX DashboardsEnhanced Confidentiality for Org Hierarchies (EX): If you filter your dashboard by participant metadata and then adjust your org hierarchy filter, you may notice that some units cannot be selected. This is to protect the confidentiality of teams; you must update your other filters to select this unit. An information icon now appears when attempting to select a unit this applies to.

  Features Released On Or Before July 15, 2026 Audio & Video EditorAudio & Video Language Updates: Automated Summaries, Chapters, and Interview Notes can now be generated in languages other than English. You can also re-generate summaries in additional languages.Digital FeedbackAppearance Studio: Appearance Studio is a new visual editor for designing the look and feel of your digital intercepts. It allows you to build responsive layouts, apply brand styling, and configure accessibility and translation options without writing custom CSS code. See Appearance Studio Overview and Building Appearance Layouts.LocationsRules to Prevent Duplicate Locations: Now when you create location directories, use a field of your choice to prevent duplicate entries.TicketsFiltering tickets: Follow-up page filters have been enhanced, with a more intuitive user interface and more criteria to choose from.WorkflowsRun History and Status Updates: Within run history there are new statuses for workflows

  Features Released On Or Before July 8, 2026 Conjoint & MaxDiffResearch Agent for Conjoint/MaxDiff Projects: Our AI-powered Research Agent can offer suggestions for your Conjoint or MaxDiff project and then build it for you, allowing you to quickly get started with your research.Dashboards"Include all Widget Content" Disabled by Default: The “Include all widget content” setting is now disabled by default when exporting a dashboard. This setting can be enabled when you want to include all of the widget’s data in the export.Data ModelerData Model Version History: Data models now have a 10 day version history you can use to preview and restore previously published edits. Recommended Transformations: As you build a dataset, the data modeler analyzes the sources you’ve added and makes intelligent recommendations for what to do next, which you can implement with just one click.Moderated User TestingShared Calendar Invites: You can now create calendar invites for interviews scheduled wit

  Features Released On Or Before July 1, 2026 Customer Success HubMy Services: You can now easily check how many users you’ve nominated and what success checks you’ve used. “Use/Manage My Services” have been combined and simplified.DashboardsAdd Widget Menu Updates: The appearance of the add widget menu within dashboards has been updated. Recently Deleted Tab: Deleted dashboards within a project are now moved to the “Recently Deleted” tab, where they can be restored within 30 days.Insights ExplorerInsights Explorer: Insights Explorer is now accessed via the navigation menu in the top lefthand corner of your Qualtrics account.Online PanelsCustom Targeting Ranges: You can now use custom ranges for the numeric targeting criteria Age or Household Income when creating a quantitative or synthetic online panel.SurveysDuplicate Detection Updates: When configuring Duplicate Detection, you can now select a custom duration to track duplicate responses, and select the number of duplicates that wil

  Features Released On Or Before June 24, 2026 Online PanelsIncentive Credits: You can now purchase incentive credits and allocate them by division. These  can be used to reward Qualitative panel recruits for their participation. Subscription Credits: You can now use pre-purchased subscription credits to pay for Qualitative panels.XM PlatformVerifying Your Email: If you are a user in a brand created after June 17, 2026, then you will be required to verify the email associated with your Qualtrics account. This policy is in place to help keep your account secure in the event you need to recover it. Features Starting On & After July 1, 2026 DashboardsRecently Deleted Tab: Deleted dashboards within a project are now moved to the “Recently Deleted” tab, where they can be restored within 30 days.Insights ExplorerInsights Explorer: Insights Explorer is now accessed via the navigation menu in the top lefthand corner of your Qualtrics account. SurveysDuplicate Detection Updates: When config

  Features Released On Or Before June 17, 2026 Question TypesNumber Scale Question: The number scale question is a new question type that enables you to ask respondents to rate various statements using a numeric scale. This question is available for survey projects and all EX project types except 360. Features Starting On & After June 24, 2026 Online PanelsIncentive Credits: You can now purchase incentive credits and allocate them by division. These  can be used to reward Qualitative panel recruits for their participation. Subscription Credits: You can now use pre-purchased subscription credits to pay for Qualitative panels. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or func

  Features Released On Or Before June 3, 2026 EXCategories (EX): The interface for categories in EX dashboards has been updated for accessibility and improved usability. Enhanced Confidentiality for Org Hierarchies: This feature protects the responses of smaller units from being calculated through org hierarchy filters and breakouts. This feature is available in Engagement and Pulse projects.Insights ExplorerHeadlines Insight: When generating an insight, if your dataset is too small to process top themes, the headlines insight type will be generated instead.SurveysNew Surveys Default to New Survey Taking Experience: When you create a new survey, it will now automatically use the new survey taking experience. To use an older layout, you can revert to the old experience within survey options. This only applies to new surveys. Surveys created before June 3, 2026 will retain their current survey experience.WorkflowsImported Data Project Record Task: Create new records, or update existing r

  Features Released On Or Before June 10, 2026 DashboardsUpdated Focus Areas Widget: The Focus Areas widget has been updated. This includes the ability to add text topics as drivers, the addition of an analysis quality indicator, specific warnings for drivers that may be impacting your analysis, the ability to compare performance against Benchmarks or Comparison Groups, and more. This release does not impact existing focus areas widgets, and legacy versions of the widget can still be created. Updated Key Drivers Widget: The Key Drivers widget has been updated. This includes the ability to add text topics as drivers, the addition of an analysis quality indicator, specific warnings for drivers that may be impacting your analysis, and more. This release does not impact existing key drivers widgets, and legacy versions of the widget can still be created.Omnichannel ListeningFile Import within Voice Projects: You can now extract call recordings and associated metadata from a flat file. This

Features Released On Or Before May 13, 2026 None. Features Starting On & After May 20, 2026 DashboardsDashboard Export Preview: When exporting a dashboard to PDF or JPG, you can now preview the expected content and layout. When exporting to PDF you can also add and delete page breaks directly within the preview.CX ProgramsJourney Chart in Programs: A journey chart now appears at the top of the Journey section of CX programs. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request.  If you’d like to contribut