Experience Community | Experience Community

AI Center
Events
Groups
Ideas

New post
Log In or Register

What is the Qualtrics Experience Community?

The Qualtrics Experience Community is the world's leading experience management community.
Join now to get product help, connect with thought leaders, and build your global network. 🏆

Login Register

WELCOME TO THE QUALTRICS

Experience Community

25,659 Topics
75,313 Replies
45,679 Members

Get Started

Learn

Join the Fun

Ask a Question

Get help from other Qualtrics Community members

Submit an Idea

Submit, discover, and upvote product ideas to evolve the Qualtrics product roadmap

Thought Leadership

Expert discussions spanning customer, employee, & research excellence

2-Minute Tips

Watch our weekly video tutorial series answering your Qualtrics platform FAQs

Custom Code Solutions

Get custom code solutions (HTML, CSS, JavaScript, & more)

Basecamp

Access self-paced on-demand courses, Qualtrics certifications, and webinars

Rank & Rewards Program

Learn about how to earn Community points, badges, & level up

Week in Review

Community member success stories & Community highlights from the week

Merch Store

Redeem your points for exclusive Experience Community merch

Additional resources:

New to the Community Support Documentation Subscribe to Product Release Notes

Featured topics

Piloting Our Early Access Incentive Program!

Forum|Forum|29 days ago

3027

X4 | Badge of the Month | March 2026

Forum|Forum|29 days ago

57847

👋 Join the Fun! Introduce Yourself Here

Forum|Forum|8 years ago

6870599

Recently active
Product Forum
Thought Leadership

N

NguyenPhiLongLevel 2 ●●

CX Dashboards

Custom font in dashboard widget

Hi community,I’m currently working with Qualtrics Dashboards and would like to customize the appearance of my widgets.Is there any way to change the font family of the text inside dashboard widgets (e.g. charts, labels, titles, etc.) to a custom font

clareoflynnQPN Level 1 ●

Artificial Intelligence (AI)

Response clarity for multi-lingual survey

I have a survey that is translated into 36 languages, with EN-US being the base language. I have response clarity switched on for an open-text question. In the documentation, it does state that the languages available are limited and teh prompt shows

Custom Font in invitation email

Hello! Can someone guide me in how I upload custom font, specific by my organisation, in to the survey emails?

StephenRLevel 1 ●

Hiding submit button if multiple choice question not ticked

I’m sure this is straightforward but it’s been a while since I used Qualtrics and I can’t quite nail this. I want to hide the next button on a page unless a multiple choice question is selected. It only has one choice and so in effect acts as a check

Question about creating custom survey options

Hi allI would like to know if it is possible to create a survey that will display a unique set of options based on the user. I have a different data set per user which Id like them to respond to. Is it possible that when they enter their own name at

How to download PDF response report in bulk?

Reference thread https://www.qualtrics.com/community/discussion/83/pdf-exports-for-all-responses So I tried to write a Python script to download the PDF response reports in bulk. And I was able to create individual links to the PDF using the link fo

Zendesk tickets - Conversation/documents and closed tickets/any tickets status

Good morning,I’m trying to run four XM Discovery jobs to better understand how Qualtrics ingests Zendesk tickets and whether volume differs based on the following scenarios:Chat tickets ingested as conversations (closed tickets vs. any status) All ti

AlonsoCAdministrator

X4 | Badge of the Month | March 2026

This month, in the spirit of X4 2026, we're celebrating innovation, learning, and knowledge sharing. X4 is all about breakthrough ideas, best practices, and pushing the boundaries of experience management. Choose one way to contribute this month: Sh

57847

21 hours ago

AlonsoCAdministrator

2-Minute Tips

🕑 Interview Selector | 2-Minute Tips | March 31st 2026

Today we’re going to talk about using the interview selector feature to interview moderators directly from your survey. Instead of the usual weeks-long scramble to schedule follow-up interviews, our Interviewer Selector feature automates the entire p

60

21 hours ago

MichaelCAdministrator

Community Basics & Discussions

👋 Join the Fun! Introduce Yourself Here

Welcome to the Experience Community! We'd love to meet you and want to hear your story! Share what brings you here:Who are you? Tell us about your background and your current role. Your journey: How are you currently using Qualtrics? What excites yo

NguyenPhiLongLevel 2 ●●

CX Dashboards

Custom font in dashboard widget

Hi community,I’m currently working with Qualtrics Dashboards and would like to customize the appearance of my widgets.Is there any way to change the font family of the text inside dashboard widgets (e.g. charts, labels, titles, etc.) to a custom font

clareoflynnQPN Level 1 ●

Artificial Intelligence (AI)

Response clarity for multi-lingual survey

I have a survey that is translated into 36 languages, with EN-US being the base language. I have response clarity switched on for an open-text question. In the documentation, it does state that the languages available are limited and teh prompt shows

Custom Font in invitation email

Hello! Can someone guide me in how I upload custom font, specific by my organisation, in to the survey emails?

StephenRLevel 1 ●

Hiding submit button if multiple choice question not ticked

I’m sure this is straightforward but it’s been a while since I used Qualtrics and I can’t quite nail this. I want to hide the next button on a page unless a multiple choice question is selected. It only has one choice and so in effect acts as a check

Question about creating custom survey options

Hi allI would like to know if it is possible to create a survey that will display a unique set of options based on the user. I have a different data set per user which Id like them to respond to. Is it possible that when they enter their own name at

How to download PDF response report in bulk?

Reference thread https://www.qualtrics.com/community/discussion/83/pdf-exports-for-all-responses So I tried to write a Python script to download the PDF response reports in bulk. And I was able to create individual links to the PDF using the link fo

Zendesk tickets - Conversation/documents and closed tickets/any tickets status

Good morning,I’m trying to run four XM Discovery jobs to better understand how Qualtrics ingests Zendesk tickets and whether volume differs based on the following scenarios:Chat tickets ingested as conversations (closed tickets vs. any status) All ti

AlonsoCAdministrator

X4 | Badge of the Month | March 2026

This month, in the spirit of X4 2026, we're celebrating innovation, learning, and knowledge sharing. X4 is all about breakthrough ideas, best practices, and pushing the boundaries of experience management. Choose one way to contribute this month: Sh

57847

21 hours ago

AlonsoCAdministrator

2-Minute Tips

🕑 Interview Selector | 2-Minute Tips | March 31st 2026

Today we’re going to talk about using the interview selector feature to interview moderators directly from your survey. Instead of the usual weeks-long scramble to schedule follow-up interviews, our Interviewer Selector feature automates the entire p

60

21 hours ago

MichaelCAdministrator

Community Basics & Discussions

👋 Join the Fun! Introduce Yourself Here

Welcome to the Experience Community! We'd love to meet you and want to hear your story! Share what brings you here:Who are you? Tell us about your background and your current role. Your journey: How are you currently using Qualtrics? What excites yo

Customer Experience (CX)

validation on text field how to configure this

Description Aallow users to enter the Cost using either a comma (,) or a decimal point (.) as the separator for fractional values. This change applies only at the survey level.Validation Cases • Users must be able to enter the amount for cost usin

332

8 days ago

arunxmarchitectLevel 4 ●●●●

Customer Experience (CX)

Convert Text IQ JSON to Excel for Audit & Documentation

Hi XM Community,I wanted to share a free tool I created to help with Text IQ topic model documentation. Auditing and sharing topic configurations keeps coming up, especially when handing off to stakeholders or comparing models across programs, so hop

120

13 days ago

KelliPolkLevel 3 ●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

160

1 month ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

421

2 months ago

N

NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

251

2 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

782

3 months ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

4929

N

3 months ago