Survey Platform

I want this:Do not show the survey intercept if the customer has already responded to the survey. If the customer has not responded (or has only closed the survey without completing it). There should be a way to show the intercept again (i.e., re-trigger the intercept appropriately after 3 months).

In Qualtrics, when using a popover interceptor creative, why don’t the Next and Previous buttons appear the same width? Specifically, the Next button looks more elongated than the Previous button. 

The last part of my survey prompts a user to input their UID (Unique User Identifier), which I need to keep separate from the rest of the responses for data privacy/anonymity reasons.Is there a way to have just that one block's question(s) export to a separate spreadsheet that cannot be linked back to the rest of a respondent's survey answers? Or is the only real option to split this into two separate surveys

I want to a conduct an anonymous vote for a particular voter list. I planned to use SSO with associated panel to authenticate a “voter” list, and the voter will access the survey by anonymous link. I understand that using the authenticator can limit each voter (identified by the email) to only vote once. But I wanted the vote to be anonymous, does the prevent multiple submission still works if I enable “Anonymous Response” in the security options? If not, any suggestions to achieve my wanted voting survey? Thank you in advance for sharing your experience.

Hi Community,I would like to know if there is a way to automatically delete XM Directory contacts in bulk within Qualtrics.For example, if I have a list of contacts that need to be removed, can this be done by uploading a file (CSV/Excel) containing contact identifiers, or through any automated process such as Workflows, APIs, SFTP imports, or other supported methods?My goal is to avoid manually searching for and deleting contacts one by one, especially when dealing with a large volume of records.Has anyone implemented a similar solution, or are there any recommended best practices for bulk contact deletion?Thank you.

We would like to use the Token Authenticator URL instead of Personal Links. However, we don't understand how an external system is expected to generate the ssotoken.We can see the Token Authenticator configuration (encryption method, MAC method, shared secret key, etc.), but we're unable to find documentation explaining how these parameters are used to generate the token.Does anyone have an example or documentation that explains the token generation logic and expected payload format?Thanks in advance for your help.

At the moment, we are using SSO token authentication. Since we need to integrate with other systems, we need to be able to generate a valid token.My question is: how should we generate a token that can successfully pass authentication? Should the token be obtained through an API call, or generated in code? If it is generated in code, could provide a .NET example?

Our company has repeatedly asked for a quote for recruiting and survey platform responses. Our representative has responded with offers to help, but never actually answered the question or responded with a quote of any kind. He has been radio silent for the last 3 days. I can’t find a phone number and don’t have anyone else to contact. I’m so desperate I created a user account on this forum in hopes that ANYONE will respond with any kind of help. Does anyone have any contact information to someone that works at qualtrics and might actually respond?

Has anyone experienced this issue in Qualtrics mobile (especially on iPhone)?We launched a survey, and on the mobile version respondents are repeatedly redirected after answering a question to a Qualtrics page that says: “This Qualtrics page does not match your language preferences.”When this happens, respondents have to use the browser Back button to return to the survey and continue. However, after a few more questions they get redirected to the same language-preferences page again.So far it seems to affect mostly iPhone (iOS) users. Has anyone seen this before, and do you know what might cause it or how to fix it? 

I have 2 embedded data fields that are checking against each other to screen out or keep people in the survey. These fields are being generated through scoring in Qualtrics. When I’ve checked the embedded data fields for the two they are matching, but for some reason the branch logic is sending them out of the survey. For the embedded data field “Not Equal To” I have tried inputting as:e://Field/Child1DeviceBreakdownCount${e://Field/Child1DeviceBreakdownCount}{e://Field/Child1DeviceBreakdownCount}{e://Child1DeviceBreakdownCount} Here is the branch logic:  All of the fields look to be matching so I don’t know why it is kicking me out of the survey. Logically this should look and see that Child1DeviceCount = 2 and Child1DeviceBreakdownCount = 2 so it should not be ending the survey. 

what is the proper redirect URL when using emea.focusvision.comI am using https://emea.focusvision.com/survey/selfserve/4da8/260606?aID=${e://Field/Identifier}&t=1but getting the following screen: 

HiI’d like to know if the surveys I made with over 30 questions during the free trial can retain those number of questions, or will it be restricted to just 30 after the trial ends like all the advanced question types.Thank you

I’m migrating some surveys from another survey platform and struggling with how to replicate the dashboard we used.We have a longitudinal project with a pre- and a post-survey. In our previous platform we were able to display the IDs and whether or not a pre- or post-survey was completed. Example:ID Pre-Survey Completed? Post-Survey Completed? A001 Yes No A002 No No A003 Yes Yes A004 No No A005 Yes Yes  I have been able to organize the Directory within Qualtrics to populate the ID and to update the list data with a completion flag after a survey has been completed, but I’m stuck on presenting this information in a concise form. Due to some administrative limitations our data entry staff will not have Qualtrics accounts so I am trying to figure out a way to present this information with limited authenticators. Any suggestions?

I have a custom metric called Response Rate, which is calculated as: (Survey Finished) / (Email Sent - Email Bounce). These data points are available in the respondent funnel data.Now, I need to create a new widget to display the Response Rate for shorter surveys and extended surveys. The survey type will be identified using an embedded data field (randnum) available in the survey source, where randnum > 40 indicates an extended survey and randnum < 41 indicates a short survey.However, I am unsure how to calculate the correct Response Rate. Should I apply a filter based on randnum, or different calculation needed. 

Hello Qualtrics Community!I’m not sure how to properly word this question as I’ve tried on Google and I haven’t had the best luck, so I’ll try to explain it better here. I’m trying to create a survey where my co-workers can receive an email if their specific client submits the survey. Is this possible to do without creating separate surveys for each worker? We have 50 clients and 5 workers.For example: Jane (client) opens up the survey and completes the survey which includes her first and last name, email, and other details. Courtney is her assigned worker. Would it be possible to just send the survey response to Courtney without notifying other workers? So, essentially, if a client submits a survey, only their assigned worker is notified via email.Creating separate surveys for each worker would probably be ideal, but because of capacity for my co-workers, our supervisor wanted to just have one survey to make sure the surveys are actually being sent. Currently, the plan is for me to ch

I have a matrix question with 12 items. To break it across two screens, I set Advanced Randomization so that only a random subset of 6 statements is shown and then have Carry Forward logic for a 2nd matrix question where only those not displayed in the 1st question are shown.These two questions (Q1a and Q1b) show separately in the Qualtrics crosstabs as well as on export to my data analysis tool (DisplayR). Is there anything I can do to merge the data back together as if it is a single question for data analysis?

Qualtrics reports is not saving my edits. The platform indicates that changes are saved; however, when I log out and log back in, the changes were not saved.Any ideas or suggestions?Thanks!Chipper

When using loop and merge, can you set a quota for a scenario where we have over 200 email messages that are on loop and merge, presenting 10 messages, randomly, one at a time? Basically quota‑balanced assignment to avoid messages closing below 30 ratings.

I'm looking for some advice regarding incomplete responses in a survey.We have several branch logic paths that display different questions based on embedded data values. The survey is configured to save incomplete responses after one week.We've noticed that Qualtrics is recording a number of responses with low progress percentages (e.g., 5%, 10%, 20%), even though these responses contain no actual answers or meaningful respondent data. It seems that respondents may have entered the survey, triggered some logic, and then exited without answering any questions.The main concern is that these records are being counted as billable responses, despite being essentially empty.Has anyone encountered this behavior before? Is there a recommended way to prevent these empty partial responses from being saved or counted? Are there any best practices for filtering them out when branch logic and embedded data are involved?Any guidance would be greatly appreciated.Thank you!

Hi,I have 2 questions in the survey: one about birth year and the other about age group.I want the age group category question to be pre-populated based on the birth year.The age group choices are Boomer, Gen X, Millennials, and Gen Z. I do not want respondents to see the age group question, so I want to hide it.But in the data, I need the answer values based on the birth year selected from the previous question.Can we do it without using JavaScript? If not, help me with a JS code.

How do I have a survey end if there are four statements (total of 100) in a constant sum question and respondent will be disqualified if the sum of the first and third statements total than 20. 

Hi, im trying to incorporate that when a participant completes the questionnaire he/she receives an email with the individual results of the questionnaire. Preferably, that he/she receives also receives a radar chart besides the scores.Furthermore, the participant has to fill in their email address at the end. Is it possible to incorporate a way that qualtrics reads the filled in email and then sends the report?Thanks in advance, Mick

What's the easiest way to test survey logic before launch?

Hi Everyone,Is there a way to hide or not show the opt out link in email messages?

I am trying to view the result of my survey, and I see “No data found - your filters may be too exclusive!” listed next to my questions. I do not see any filters set. Please advise how to correct this problem.