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Discuss Survey Platform solutions, best practices, & more.

  • 5,458 Topics
  • 13,090 Replies
5458 Topics
T
Level 1 ●
TafrojLevel 1 ●
asked in Survey Platform
Collecting survey response

We’d like to collect survey response on our ipads in the survey site. There will be 5 data collector with 5 ipads & participants will take survey on our ipads. After one participant finishes the survey, we’ll give ipad to another one.  Should we use anonymous link? Is it possible to collect multiple response from the same device? What’s the best approach for this scenario? Thank you!

352
Aggarwal
Level 3 ●●●
6 months ago
S
Level 1 ●
Sampreeti SLevel 1 ●
asked in Survey Platform
Incorrect Qualtrics Watermark behaviour

Hi, I am building a survey and i see qualtrics watermark being displayed correctly in every page of my survey except one page.Watermark displayed correctly in all pages: (bottom right corner) Incorrect behaviour and placement of Watermark in one page of my survey: (middle left) Any ideas on what is causing this issue and how to resolve this?

333
Sachin Nandikol
QPN Level 6 ●●●●●●
6 months ago
J
Jul_Mil
asked in Survey Platform
Problem with deleting answers

I have a problem with removing the answers from my Qualtrics survey.First, I have deleted the unwanted data using without choosing ‘Decrement all quotas for deleted responses’ option. The results kept showing up in my ‘Data & Analysis’ and started to display the responses button as in the attached picture.Then I tried to delete the same data with marking ‘Decrement all quotas for deleted responses’ option, however nothing changed and those data are still showing up on my ‘Data & Analysis’ page?What am I doing wrong?Thank you in advance for help :)

884
S
Level 6 ●●●●●●
6 months ago
P
politicalcyclist
asked in Survey Platform
How do I add a vertical line separating the Don't know response from the other responses to my Likert-style question in my Qualtrics online survey?

I am trying to add a vertical line to separate the “Don’t know” response from the other responses to my Likert-style question. This “Don’t know” response is the rightmost response option, so I will need to add a vertical line to the left. I have tried the code provided in the existing XM community posts on this topic, including adding Custom CSS to the Look & Feel settings, editing the specific question’s HTML, and editing the question’s JavaScript. Nothing I have tried is working. I would appreciate any help on this issue beyond referring me to another thread---believe me, I’ve read them all. Thanks in advance!

572
A
Level 7 ●●●●●●●
6 months ago
I
isabelnguyen
asked in Survey Platform
Closing "Responses in Progress", will they be recorded or deleted?

I have quite a bit of responses to my survey where participants have answered all of the questions, except for the last confirmation question that leads them to the end of the survey. If I were to close these responses, would they be deleted? Or would they be moved to recorded responses?

471
A
Level 7 ●●●●●●●
6 months ago
Y
Yiyawala
asked in Survey Platform
Loop & Merge drill-down question choices

Hi! I’m not a coder, but I am trying to create a survey that can loop all drill-down question’s choices. Basically, the respondent will need to choose a name in the first drop-down list, then the second drop-down list will show only the companies associated with the chosen person in the first drop-down list. Then I want to loop through my questions for all of the companies that are presented in the second drop-down list (not just the selected companies). For example, if I selected ‘Tom’ in the first drop-down list, then the second drop-down list will show the companies associated with Tom (Company A, Company B, Company C). Then the following questions will be asked for Company A, B, and C, not just the Company A Tom may have selected. I tried loop & merge the blocks of questions. But it doesn’t work the way I wanted. Can anyone help me with this? Many thanks! 

914
Y
6 months ago
J
jet731
asked in Survey Platform
How would I hide all radio buttons from specific rows in a Matrix Table? I want to use certain rows more like headers.

 

855
TomG
Level 8 ●●●●●●●●
6 months ago
L
Level 2 ●●
lamoriLevel 2 ●●
asked in Survey Platform
Show rand value when exporting data

Dear All,In my online survey I am using a random number inserted via “${rand: ..”.Is there a way that I can see this randomized value when exporting the data after data collection? Thanks and best

272
L
Level 2 ●●
6 months ago
S
sbashiruddin
asked in Survey Platform
Existing survey pop up

Hello I am wondering if someone can help me with adding a pop button for a user on the submit button asking if they really want to submit their survey? 

201
Aggarwal
Level 3 ●●●
6 months ago
M
mathildecmi
asked in Survey Platform
Weighting on Maxdiff project

Hello, Support told me that weighting is not available on MaxDiff project. Did some of you find a workaround?I need advanced weighting (3 embedded data will be used for the weighting). My survey is a maxdiff project, it includes the maxdiff questions but also many other questions. The whole survey must have the weighting (maxdiff questions and non maxdiff questions).  Thank you very much, 

872
M
6 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Survey Platform
Google Sheet Help :)

Hi EveryoneHope you’re all well.I have a multiple selection question compiling a google sheet.Some of the multiple selection options have bold formatting.It’s pulling…<strong>Piano</strong>, <strong>Samples</strong>, <strong>Synthesizer</strong>Into the google doc, rather than.Piano, Samples, Synthesizer.Any ideas?Thanks :)

332
N
6 months ago
F
Level 1 ●
f_SILevel 1 ●
asked in Survey Platform
Change colour of radio buttons in NPS

 I want to change the colour inside of the NPS radio button based on if it is a Detractor, Passive and Promotor. 

1083
S
Level 6 ●●●●●●
6 months ago
A
Abbygrace
asked in Survey Platform
Referral website URL not working

Hi all,I am trying to set up the referral website URL option in the security settings. My surveys recently got attacked by bots, so I am hoping that requiring participants to come through my website to access the survey will make life a little harder for the bots (in combination with several other security measures). For some reason, the referral link function isn’t working and I get the following message when I click on the survey link that’s hosted on my webpage, “...unfortunately, you are not authorised to access this survey”. I turned off all my other security settings and it is the referral link that is causing the problem, the link works when I turn this setting off. I saw a previous post on this forum that said to make sure you are using the exact URL and I am using the exact page link that I see in my header. I have tried all combinations of possible URLs as well (without https, general site name, specific page name) and none of that works. I saw some information about referrer

1241
A
6 months ago
V
Vijayata_Keshari
posted in Survey Platform
Customization of ticket reassignment notification

Hi there,It would be great help if anyone can help with below issue.We are trying to customize the name of the person that shows when a ticket reassignment is generated via ticket workflow after 3 days. We have been told that the person's name will show as the person who have created the ticket workflow. However, currently, it is showing as a random person name that has a qualtrics account.For e.g., you can see in attached image that random person is Mike Ruff but, here name should be mine because it has bee reassigned by my account and if somebody else is reassigning then the name of that person should show in the reassignment.

613
S
Level 6 ●●●●●●
6 months ago
J
Level 1 ●
Jedi_LiULevel 1 ●
asked in Survey Platform
Understanding browser cookies and respondent privacy

I am trying to understand how browser cookies work and what the privacy implications are for my respondents. I want to run a survey that asks some potentially sensitive information that the respondents may not want other people in their life to see, e.g. if they share a computer. However, I would also like to provide the option to return and complete the survey later, and offer the respondent a choice about this. I understand that if I use the setting to allow respondents to return and complete the survey later, that qualtrics uses a browser cookie to save progress. But what happens once they complete and submit the survey? Does the cookie get deleted? Are they still able to see their previous responses if they load the survey in that browser?

1602
S
Level 6 ●●●●●●
6 months ago
C
chris_hubbuch
asked in Survey Platform
Multiple email tasks in workflow

I want to create a workflow that sends a different email message depending on the response to a survey question. For example, if the respondent selects answer A to question 1, the workflow will send one email; if the respondent selects answer B, Qualtrics sends a different email. I set this up as two tasks: Condition 1: If response = A, send email 1+Condition 2 If response = B, send email 2. But the task only fires if Condition 1 is met. If the response is B, it doesn’t go to the next condition. Is there a way to accomplish this without setting up separate workflows for each condition?

1592
S
Level 6 ●●●●●●
6 months ago
S
Stefania Von
asked in Survey Platform
Re-showing a Randomized Photo in a Survey

I created a survey for an experiment. In the beginning of the survey, question randomization shows one of the four photos of my experiment. So far, so good. I continue with my questions. At the end of the survey, I want to do a manipulation check with some questions about the photo that appeared at the start of the survey. To minimize memory errors, I'd like to show the same photo again. However, since the photo was randomized at first, I don't know how to reappear the same photo in different block. Any thoughts?

474
A
Level 7 ●●●●●●●
6 months ago
W
Warda
asked in Survey Platform
Quotas per block

Dear community,For my survey I want to use a general introduction followed by several blocks that each contain specific questions connected to videos. I have set up the intro and blocks I need, and I have added quotas per block in terms of the number of respondents per block. For examples Block 1 quota = equal to 50 responses and then branch to Block 2 etc. until all blocks have gathered the number of responses I need. Am I on the right track?Thank you!

1611
C
6 months ago
M
MNegrini
asked in Survey Platform
record sequence of clicks in heatmap question

Hi,I'm interested in capturing the sequence of clicks on specific regions within an image, using heatmap questions. Essentially, I would like to upload an image, designate clickable regions, and then track the order in which these regions are clicked (e.g., whether a region was clicked first, second, third, etc.), and not only whether they were clicked or not.Is there a tool or feature available that allows recording the sequence? Thank you!Best,Marcello

280
M
6 months ago
D
dakotahu
asked in Survey Platform
How to count number of "Yes" responses in a matrix table question?

I had asked this question previously hoping that JavaScript could have been avoided, but it unfortunately can’t.I’m hoping to set up a matrix table that, depending on the number of “Yes” responses (response options, from first to last column: “Yes,” “No,” “Unsure,” and “Prefer not to reply”) will either end the survey (e.g., if less than 3 Yes responses) or display another block of questions (4+ Yes responses). Is there a way, using JavaScript, to count the number of Yes replies in the matrix table (potentially updating an embedded data “YesCount”) in order to branch the survey?

671
C
Level 4 ●●●●
6 months ago
S
SurvAI Solutions
posted in Survey Platform
Would you like to program all the text in an entire survey just by clicking one button?

Hello, SurvAI Solutions is a small business that just created a Qualtrics app that uses AI to program the text of survey questionnaires directly into Qualtrics. This means that you or your client can create a custom survey in word (or google docs etc.), and our AI software will directly program the text of your survey into your Qualtrics account. Our software will understand the question text, answer text and question type, regardless of the format you have designed your survey with. This means that you do not have to put your survey into a special format to be read by Qualtrics, and you do not have to cut and paste from a word document into the Qualtrics survey builder. Please see our webpage and product video for more information about our software: https://www.survaisolutions.com/ As we have just launched our app, we will need beta testers to help us test our software. We just need people to confirm that you can use our software with the Qualtrics API token that your account generat

290
S
6 months ago
S
sasarah
asked in Survey Platform
weighting responses error message

When I click on the “weighting” tab in Data & Analysis, this message happens: Got more than 8190 bytes (8924) when reading Header value is too long.How do I fix it?

150
S
6 months ago
Mannila
Level 4 ●●●●
MannilaLevel 4 ●●●●
asked in Survey Platform
Add 'Go to Homepage' Button on Each Survey Page

Could we add a button on each page of the survey that says 'Go to homepage,' placed between the ‘BACK’ and ‘NEXT’ buttons, allowing users to return to the beginning of the survey while using individual links (not anonymous links)? I understand that a ‘table of contents’ can achieve this, but is there an alternative that replicates exactly what I described in the form of a button instead?

441
Deepak
QPN Level 8 ●●●●●●●●
6 months ago
J
jdags
asked in Survey Platform
How do you get actual support at Qualtrics?

BLUF: I need a number to an actual person in Qualtrics Finance. Not an e-mail. Not a Customer Support ticket. An actual person that I can talk to on the phone and who has the competency and authority to fix my issue. I have been trying to get a resolution to my situation since the middle of November, 2023. After I paid for an upgraded account I no longer was able to access it. I reached out to customer service, finance, etc. and found no resolution. When it became apparent I was not going to get the timely resolution I needed, I sought to get a full refund and to have my account closed. In the meantime, I created a second, completely unassociated, paid account. Everything was working as it should with the second account...until Qualtrics refunded the money on my second account and downgraded it to a free account, when they should have done this action on the first account that I could no longer access. Per the recommendation on the refund invoice, I have reached out to the Invoice Depa

3625
Michael_Cooksey
Administrator
6 months ago
Y
Yogi_YMS
asked in Survey Platform
Conditionally hiding second level of drilldown based on selection

I am currently working on designing a drilldown question for department selection in my company. The first dropdown allows users to select the department they work in, and the second dropdown allows them to select the specific function within that department. However, I have encountered a challenge when it comes to departments that do not have any functions beneath them. To address this issue, one of our stakeholders has requested that we remove the second dropdown entirely when certain departments are selected in the first dropdown, instead of displaying an empty dropdown or having a "Not Applicable" option. Unfortunately, using a display rule with embedded data is not suitable in this case, as the data does not get transferred to the embedded variables until we move to the next question and return to this page. I'm not a Java Script expert, but I'd like a Java Script solution to this problem. @TomG  Will something related to a .hide() or .remove() work in this case?

391
TomG
Level 8 ●●●●●●●●
6 months ago

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