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The Qualtrics Experience Community is the world's leading experience management community.
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Experience Community

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👋 Join the Fun! Introduce Yourself Here

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Good Feels Only | Badge of the Month | April 2026

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506

Recently active
Product Forum
Thought Leadership

JamesScuttAdministrator

Announcements

What You Missed at X4: A Conversation about Turning Numbers into People

A Conversation about Turning Numbers into People We heard from a public services leader who described a quiet but powerful shift in their organization. For years they were data-heavy but insight-poor. Scores were tracked and trends were charted, but

110

5 hours ago

QualtricsReleaseNotesQualtrics Employee

Product Release Notes

Weekly Product Release Notes - April 1, 2026

Features Released On Or Before April 1, 2026 Support SiteQualtrics Support Site Redesign: The support site has been redesigned in all languages, including a brand new homepage showing recently updated pages, important highlights, and more.All Dashbo

2573

6 hours ago

AlonsoCAdministrator

Badge of the Month

Good Feels Only | Badge of the Month | April 2026

This month, in the spirit of International Wellness Day, we're celebrating the habits, rituals, and little things that help us feel our best. Wellness looks different for everyone, so share yours and let’s help each other feel good! Choose one way to

506

7 hours ago

N

NguyenPhiLongLevel 2 ●●

CX Dashboards

Custom font in dashboard widget

Hi community,I’m currently working with Qualtrics Dashboards and would like to customize the appearance of my widgets.Is there any way to change the font family of the text inside dashboard widgets (e.g. charts, labels, titles, etc.) to a custom font

353

V

9 hours ago

kgillisLevel 6 ●●●●●●

Survey Platform

Follow up question to respondent after a survey has been completed

I would like to send a follow up question to the participant 2 weeks after they submit a survey, the catch is that I would like the question to be within the original survey, not a separate follow up survey, additionally I would like to send it repea

40

11 hours ago

S

Space - the final frontierLevel 2 ●●

Employee Engagement

EX Dashboards: How to avoid perfomance issues

Hi folks,what is your experience to have the best performance in dashboards?My experience/suggestions so far what would affect performance:Amount of data per widgets needed to be loaded → high impactAmount of widgets on a page → high impactAmount of

Have you developed custom code to only allow audio response only and not video?

I would only like my respondents to have the option to record audio responses (and no video) but cannot easily do this. Have you developed custom code to achieve this, and if so, would you please share it with me? Thanks in advance!!

Question about creating custom survey options

Hi allI would like to know if it is possible to create a survey that will display a unique set of options based on the user. I have a different data set per user which Id like them to respond to. Is it possible that when they enter their own name at

StephenRLevel 1 ●

Hiding submit button if multiple choice question not ticked

I’m sure this is straightforward but it’s been a while since I used Qualtrics and I can’t quite nail this. I want to hide the next button on a page unless a multiple choice question is selected. It only has one choice and so in effect acts as a check

alexwanLevel 1 ●

How to carry forward the value from a matrix table to the next question (matrix table) and become its default value?

Hi all. I have 2 questions and both are matrix table. Q1 is about the main services categories and let responant to give points say 1-5 and N/A. Q2 is the sub-categories of the main services and also let people to rate points. For example, in Q1, hav

131

J

17 hours ago

JamesScuttAdministrator

Announcements

What You Missed at X4: A Conversation about Turning Numbers into People

A Conversation about Turning Numbers into People We heard from a public services leader who described a quiet but powerful shift in their organization. For years they were data-heavy but insight-poor. Scores were tracked and trends were charted, but

110

5 hours ago

QualtricsReleaseNotesQualtrics Employee

Product Release Notes

Weekly Product Release Notes - April 1, 2026

Features Released On Or Before April 1, 2026 Support SiteQualtrics Support Site Redesign: The support site has been redesigned in all languages, including a brand new homepage showing recently updated pages, important highlights, and more.All Dashbo

2573

6 hours ago

AlonsoCAdministrator

Badge of the Month

Good Feels Only | Badge of the Month | April 2026

This month, in the spirit of International Wellness Day, we're celebrating the habits, rituals, and little things that help us feel our best. Wellness looks different for everyone, so share yours and let’s help each other feel good! Choose one way to

506

7 hours ago

N

NguyenPhiLongLevel 2 ●●

CX Dashboards

Custom font in dashboard widget

Hi community,I’m currently working with Qualtrics Dashboards and would like to customize the appearance of my widgets.Is there any way to change the font family of the text inside dashboard widgets (e.g. charts, labels, titles, etc.) to a custom font

353

V

9 hours ago

kgillisLevel 6 ●●●●●●

Survey Platform

Follow up question to respondent after a survey has been completed

I would like to send a follow up question to the participant 2 weeks after they submit a survey, the catch is that I would like the question to be within the original survey, not a separate follow up survey, additionally I would like to send it repea

40

11 hours ago

S

Space - the final frontierLevel 2 ●●

Employee Engagement

EX Dashboards: How to avoid perfomance issues

Hi folks,what is your experience to have the best performance in dashboards?My experience/suggestions so far what would affect performance:Amount of data per widgets needed to be loaded → high impactAmount of widgets on a page → high impactAmount of

Have you developed custom code to only allow audio response only and not video?

I would only like my respondents to have the option to record audio responses (and no video) but cannot easily do this. Have you developed custom code to achieve this, and if so, would you please share it with me? Thanks in advance!!

Question about creating custom survey options

Hi allI would like to know if it is possible to create a survey that will display a unique set of options based on the user. I have a different data set per user which Id like them to respond to. Is it possible that when they enter their own name at

StephenRLevel 1 ●

Hiding submit button if multiple choice question not ticked

I’m sure this is straightforward but it’s been a while since I used Qualtrics and I can’t quite nail this. I want to hide the next button on a page unless a multiple choice question is selected. It only has one choice and so in effect acts as a check

alexwanLevel 1 ●

How to carry forward the value from a matrix table to the next question (matrix table) and become its default value?

Hi all. I have 2 questions and both are matrix table. Q1 is about the main services categories and let responant to give points say 1-5 and N/A. Q2 is the sub-categories of the main services and also let people to rate points. For example, in Q1, hav

Customer Experience (CX)

validation on text field how to configure this

Description Aallow users to enter the Cost using either a comma (,) or a decimal point (.) as the separator for fractional values. This change applies only at the survey level.Validation Cases • Users must be able to enter the amount for cost usin

372

10 days ago

arunxmarchitectLevel 4 ●●●●

Customer Experience (CX)

Convert Text IQ JSON to Excel for Audit & Documentation

Hi XM Community,I wanted to share a free tool I created to help with Text IQ topic model documentation. Auditing and sharing topic configurations keeps coming up, especially when handing off to stakeholders or comparing models across programs, so hop

120

15 days ago

KelliPolkLevel 4 ●●●●

Market Research

How do you handle your PII data related to services?

Hi everyone,Our organization is launching our annual property tax rebate program, and we’re looking to improve our data handling. Currently, residents upload sensitive tax documents through a secure portal, but we’re looking for a solution that reduc

160

1 month ago

Isabelle_ZdatnyQualtrics Employee

Customer Experience (CX)

You’re invited to participate in Qualtrics XM Institute research!

Hi everyone! This is your official invite to participate in Qualtrics XM Institute’s annual research on the state of customer experience.If you’re part of your organization’s CX efforts, this 12 minute survey is your opportunity to shape industry ana

421

2 months ago

N

NewHomeCXManagerLevel 2 ●●

Welcome and Introductions

New to Qualtrics

I am a Customer Experience Manager in Canada and new to Qualtrics. We’ve launched 2 surveys and excited to add a third survey in the Spring of 2026. Looking forward to networking in the XM Community Member forum as we start this exciting new chapter

Experience management (XM)

Purchase of certification exam for Qualtrics Platform Essentials

I have completed the learning journey “Qualtrics Platform Essentials Certification Journey L1”. Now I’d like to purchase the certification exam by paying the required amount. On completion of this learning course, this webpage appears for purchasing

261

2 months ago

SteveBelgraverLevel 5 ●●●●●

Welcome and Introductions

Happy Holidays and a Wonderful 2026!

As 2025 winds down taking a moment to send my warmest wishes to the Leaders Network community members!Wishing you and yours a wonderful holiday season and an exciting 2026. Looking forward to more exciting discussions, helpful posts, and great intera

Tree_TopsLevel 1 ●

Question About AI Webinar Registration

I received an email invitation for the AI webinar “Insights Unlocked: Empowering Researchers with AI and Synthetic Data” on 3rd December. Unfortunately, I can’t register because I don’t have a valid work email address. Am I still eligible to attend i

782

3 months ago

MarkGrunskeLevel 2 ●●

Help and Support

Core XM Expert Certification

Greetings Everyone,Has anyone taken the CoreXM Expert Certification Exam recently?If so, do you have any advice?I would like to take it before the end of the year.ThanksMark GrunskeFranklin Public Schools, WI

Customer Experience (CX)

Seeking Advice: Declining Survey Response Rates & Link Trust

Hi everyone,I'm hoping to tap into the collective wisdom of this community regarding a challenge I'm facing with our customer experience program.We've noticed a drop in our survey response rates year-over-year, even though key factors like our target

4949

N

3 months ago