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CX Dashboards

Discuss CX Dashboards solutions, best practices, & more.

  • 959 Topics
  • 2,526 Replies
959 Topics
Alea
QPN Level 1 ●
AleaQPN Level 1 ●
asked in CX Dashboards
Trend chart and Simple char, all in one

How can I add a trend line to a monthly distribution chart? I attach the chart below, to which I would like to add an NPS trend line.The idea is to mix the first graph with the second one, which I will add below How can I do it? Is this possible? Thanks!

640
Alea
QPN Level 1 ●
IsabelPosada_Voce
QPN Level 5 ●●●●●
IsabelPosada_VoceQPN Level 5 ●●●●●
posted in CX Dashboards
Program recurrent email with dynamic filters

Hi!I have to send a dashboard page as PDF to 2000 different users(emails), filtered by an Embedded Data Field "Company" that is unique for each user.I could manually program a recurrent email with the page filtered and do it manually for the 2000 emails, but I don´t think that that´s the best way. Have anyone done something similar before?Thanks!!

270
IsabelPosada_Voce
QPN Level 5 ●●●●●
jigar_g
jigar_g
asked in CX Dashboards
Does weighting % updates post every import?

Greetings,We are having survey wherein for every year and quarter the data is getting imported. Have set weighting % in Jan 2021 post importing Q4 2020 data. Now since we are keep on importing Q1 - Q2 2021 data, the weighting % is getting changed. Is is this something bound to happen OR need to look out for alternative solution over here?Tried to find information over here on community, no luck.Can anyone of you please provide your insights?Thanks in advance!Jigar

150
AmaraW
Former XM Community Team Member
Alea
QPN Level 1 ●
AleaQPN Level 1 ●
asked in CX Dashboards
How can I rename my Survey ID ?

Is there a way to rename the Survey ID? Thank you!

1690
InessaG
Level 5 ●●●●●
P
pmalone95
asked in CX Dashboards
Widget in Dashboard

I can't figure out why my participant count in one of my widgets is significantly less than all of those who took the survey. I don't believe the widget has a filter on it....Is the the NPS by Purpose of Store Visit...245 Responses while 777 have taken the survey....

110
AdamK12
Level 5 ●●●●●
Alea
QPN Level 1 ●
AleaQPN Level 1 ●
asked in CX Dashboards
Dashboard Display Data

Hi, I got my data mapped and all the details set up for my dashboard but I dont´have data. How can I make a test to know if my dashboard is working well? Also, when I generate test data that doesn´t appear on my dashboard is this normal?

340
Alea
QPN Level 1 ●
A
alanood_albanna
asked in CX Dashboards
Data values doesn't reflect on dashboard (Simple Chart)

Can someone help me as the data values doesn't reflect on dashboard specially while using the simple chart.Thanks,

1200
CMurph
Level 4 ●●●●
M
Mountainfly
asked in CX Dashboards
Total Response

First of all, the dashboard shows 237 completed interviews. However, further investigation of the respondent level data shows we actually only have 155 that have answered at least 1 Q. So, how can I strip out those not answering anything on the dashboard too so that we can see the profile and responses of the 155? Otherwise it will be confusing to seethe regional split of 237 when we should see it only of the 155.

430
C
TJMeersman999
QPN Level 2 ●●
TJMeersman999QPN Level 2 ●●
posted in CX Dashboards
What would be the best way to report on this question in dashboards?

We want to know the % of each of these to the total. In other words, the % of Asian Men, Asian Women, ect. to the total people.

90
AdamK12
Level 5 ●●●●●
J
Jeb
asked in CX Dashboards
Recoding questions for dashboards

Hi XM Community,I have 2 surveys that have the same multiple choice question. I am using a dashboard to pull the answers into a chart however the 2 separate surveys have different values for the multiple choice selections - ie. survey1 has choices 1, 3, 4, 5 & 8 then survey2 has the same choices but they are coded as 1,3,4,5 & 6. The surveys are live and already have respondants. When I pull the chart in it is showing values 6 and 8 as separate but I want to combine then as they are the same choice in effect. How can I do this? Please help, I just can't figure this out :(

690
Harshal_
QPN Level 2 ●●
G
gpaddonsimba
asked in CX Dashboards
How can I adjust the TextiQ Dashboard to show a particular topic over a longer period of time

I'm looking to see how a particular topic that has been defined has change in volume and sentiment over time. I'm in TextiQ and can see an 8 week period by week. How can I adjust this to show another date range? Am I in the right module/tool in Qualtrics or am I missing something else obvious?

790
C
I
Ingrid_M
asked in CX Dashboards
adding additional embedded data to dashboards

I've noticed an issue bubbling up in feedback received and would like to add additional embedded data to a survey (ie extra fields I didn't know were important) Can I do that?

2680
kpaddock
Level 1 ●
ruka
QPN Level 2 ●●
rukaQPN Level 2 ●●
posted in CX Dashboards
Side-by-side analysis of respondent score in Quarterly NPS

Hi, I am running a quarterly NPS program and I would like to be able to identify respondents' scores between the quarters and highlight in the dashboards cases where Q2 became a lower score than Q1.Any ideas on how to prepare the survey and to achieve this?Thanks

160
ruka
QPN Level 2 ●●
A
AndrewColoplast
asked in CX Dashboards
Key Drivers monitoring progress

Looking for some help, the key drivers info is really important to us, but I am struggling to show how this moves month on month, I have created individual month graphs, but this still feels clunkyAnyone got a better way of showing this

170
A
Marmar
Marmar
asked in CX Dashboards
Dashboard Text Type Response Rate Calculation on Existing Survey

I have existing surveys and would like to show internal stakeholders, what our task completion rate is for each. We ask a text-type question "were you able to complete the task you came here to do today" and they answer Yes, No, I'm Not sure, or I'm Not Finished Yet.I want to divide the Yesses into the total responses to get the yes answer completion rates. Is there a way to do this without disrupting the surveys that are live already?My items are basic so hoping there's a basic answer. Most of the other responses I see seem more complicated.Thank you

190
Marmar
S
Slej
asked in CX Dashboards
Colors in Text iQ Charts

I'm working in Text iQ off of one of my survey dashboards. My question is, how can I change the colors that appear in the bubbles, the charts, and the sentiment ratings? Thanks.

1140
Marmar
J
JFTowers
asked in CX Dashboards
Auto import text to Text iQ

Hi friends, Is there a way to auto import text to Text iQ in the dashboard Text iQ?I have dashboard users that rely on the comments coming through tagged with topics. Is there a way to automate this or is the only option to manually add the responses?Thank you!

120
CMurph
Level 4 ●●●●
K
Karimo
asked in CX Dashboards
Multiple Sources in Text iQ table widget

Hello allI have a question regarding the text iQ table widget. I have a survey with 8 questions. 4 questions have a Likert scale from "Very Satisfied" to "Very Dissatisfied". The other 4 questions are free text questions. I have analysed the free text questions in the text iQ and classified the answers with key topics. Now I would like to have all key topics of my answers in the widget. Is this possible?In this example, you can see a superordinate theme with the associated subthemes. Now I would like to be able to display all 4 parent themes there.I would really appreciate some tips and tricks.GreetingsKarimo

710
K
MsIreen
Level 5 ●●●●●
MsIreenLevel 5 ●●●●●
asked in CX Dashboards
Chart "extra" legend values

Hi all, Does anyone know how to remove the "extra" legend values from a widget? An example: a widget has been built based on numerical values, but later the field was switched to a text set in the setting, but the numerical values are still visible in the legend values list:Recode in the Settings is fine:

350
PraDeepKotian_XM
QPN Level 5 ●●●●●
R
Level 4 ●●●●
Rod_PestellLevel 4 ●●●●
posted in CX Dashboards
Methods to merge 1-5 pt scale CSAT scores with 1-5 variable scale responses

Hi All,I'm after some guidance... I have a new question which I want to back fill with some data from an older version of the question. The new question is a 5pt likert scale (very disat. / fairly disat. / neither sat or disat. / fairly sat. / very sat. & recode values of 1, 2, 3, 4 and 5 respectively). The old question is 12 questions with the same 5pt likert scale. To get an overall score with the old question I calculated an average (of available (see this link: https://www.qualtrics.com/community/discussion/comment/35074#Comment_35074)). This was the best solution in order to get to an aggregate value. Now that we have the new question (which is a question asking about the overall experience rather than its parts), I'd like to think it's possible to back fill the new question using the calculated aggregate from the old question.I understand the new question has a specific silo style of answers (this is what likert is as I understand it) that the responder can select, recoded

1740
R
Level 4 ●●●●
R
Romana
asked in CX Dashboards
How can I use created Text iQ Topics in another Survey or Dashboard

Dear Text iQ Specialists,I use Qualtircs in Austria (Language = German). There are no German Topics so i started to create them all by myself. I did that in a Survey. Now I build a Dashboard and I want to use my created Topics but I cant. It seam I have to create new ones again which means twice the work. Is there a possibility to save the Topics and to use them for further Survey or Dashboard?Please let me know how I can manage the Topics.Thx, Romana

370
InessaG
Level 5 ●●●●●
L
Leisagill
asked in CX Dashboards
What is a typical response rate for annual CX surveys?

Good afternoon! What are you all seeing as a typical response rate for annual CX surveys?Thanks!Liesel Meyer

570
Harshal_
QPN Level 2 ●●
Cinda
Cinda
asked in CX Dashboards
How do you display the time portion of a date/time field in a Vocalize widget?

Is there a way to make the _time_ portion of either of the metadata date/time fields (i.e., Recorded Date or End Date) display in a Record Grid widget in Vocalize? I can only see the date portion of the field there.

3660
R
Level 4 ●●●●
J_Lindner
J_Lindner
asked in CX Dashboards
Changing a quesition from multiple answer to single response in a dashboard?

We are using survey questions that come directly from a state agency. The race/ethnicity responses, for the purposes of the dashboard, need to be changed to meet our reporting requirements. If Hispanic or Latino/Latina THEN Hispanic or Latino/LatinaELSE IF prefer not to say THEN prefer not to sayELSE IF More than one selected THEN Two or moreELSE selected Race/EthnictyIs there a way to do this in the Dashboard.

130
Mishraji
Level 4 ●●●●
ruka
QPN Level 2 ●●
rukaQPN Level 2 ●●
posted in CX Dashboards
Slow performance dashboard sharing

am screen-sharing. e.g. MS Teams meeting, where I need to screen-share and walkthrough dashboards.What I have been seeing is that dashboards take much longer to load the widgets. That is without making changes to the data or edit the widgets. It could be just by changing dashboard pages.The workaround is to stop screen-sharing, reload the page, and re-share the screen.I have seen the slower performance on the survey component when saving surveys, but this is much less obvious than in dashboards.I have notified this more frequently and significantly when using MS Teams, but the same with Zoom. While my first thought was PC performance, bandwidth, organisation setting on the collaboration tools, I have now been told by different customers, that they experience the same behavior.Anyone else sharing same issues?Thanks

400
ruka
QPN Level 2 ●●

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