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860 Topics

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Eric

asked in CX Dashboards

Adding Respondents to Registration Survey?

Hello! I'm using a survey as a registration form and would like to add our guest speakers to it (so they don't have to). I haven't been successful in my attempts to learn how to do this. I would appreciate any direction on how to do this. Thank you!

6 years ago

jdmunter

asked in CX Dashboards

how do a I copy a dashboard from one project to a new one?

6 years ago

ElizabethC

asked in CX Dashboards

Custom metrics not saving

hi - I've been trying to create some custom metrics, but they don't save - even after I press the SAVE button multiple times. I've updated my chrome browser to the latest version and have updated my profile in Qualtrics. The issue is happening regardless of which browser I use. Any suggestions?

6 years ago

KristyPLevel 2 ●●

asked in CX Dashboards

Discrepancy between raw data and data in Vocalize

Hello everyone! Has anyone experienced discrepancies between what is pulled via raw data and what is showing in Vocalize? For the past couple of months I'm always a handful of responses off, either a few too many or a few too little. Everything seems to be aligned with dates, survey status (i.e. Finished) and anything else I have set, but I always have these stragglers in the raw data. For example this month I exported raw data for July 1 to 22, and I seem to have 5 less responses in the raw data than what I have in vocalize for the same data range/filtering. Hoping to shed some light on the cause so I'm at least able to explain any slight adjustments in scoring or totals. Thanks, Kristy

6 years ago

VirginiaMLevel 4 ●●●●

asked in CX Dashboards

Stop Words

I'm editing the stop words for a word cloud in vocalize and I have removed every contraction I can think of that contains an "n't" element yet it is still appearing in my word cloud. Vocalize seems to recognize it as it's own separate word. I also added the pieces n't, n', and 't to my stop words, but it persists. Has anyone found a way around this? Does anyone know why it is not recognized in my stop word list?

6 years ago

PeeyushBansalQPN Level 6 ●●●●●●

asked in CX Dashboards

Date queestion with calander

I have used qualtrics library question with calendar that capture date in open end box and shows calendar , while when i am using this date as a filter in my vocalize it shows nothing?

6 years ago

AbdulDezkamLevel 2 ●●

asked in CX Dashboards

How do you automate survey results/feedback scores on your intranet?

Hi We have an Intranet, where we would like to publish some aggreggrated results (e.g. avg. customer satisfaction across 5 surveys) into one score, which could then be shown on Sharepoint 365 intranet. Is this possible in any way? Does the report function support multiple surveys in 1 report? Or anyway Vocalize can publically show a dashboard without user login required? Thanks

6 years ago

BobLabbe

asked in CX Dashboards

Forecasting NPS Results

Hi all, I'm wondering if anyone has any experience building an NPS forecasting model in Vocalize. Since my uses the NPS as a short-term incentive measure, midway through the year I'm expected to create of forecast of where we are likely to end up based on YTD and the past five years. Thanks!

6 years ago

Bradley_J

asked in CX Dashboards

Widget showing text question completion rate?

Hi! I need to create a widget that tracks the completion rate for a specific question on our survey. The question is a text field, and I want to be able to track how many customers are answering that question over time. Basically I want to track the percentage of customers that have entered something (anything) in that field over time. My gut feeling is saying this should be super easy to do, but I haven't been able to figure it out on my own. Any suggestions?

6 years ago

Simone_Salvano_Kantar

asked in CX Dashboards

New field in Vocalize

I've created a new field (with Formula) in "Data & Analysis" of my project. Why I can't see it in the data source in the linked Vocalize project? Thanks

6 years ago

pceresearch

asked in CX Dashboards

Can you assign different permissions for different pages of a dashboard, for the same user?

I have a dashboard with sensitive data and want my user to only be able to see what pertains to them (and not other managers). However, I also have several widgets set up to show the sample vs. population profile, which everyone is allowed to see. These are on different pages. Is there a way to set the permissions so a single user can see 'all rollup' data on one page, but only their data on a different page? Thanks!

6 years ago

jbell_MHR

asked in CX Dashboards

Response rates for surveys distributed from "action" tab salesforce link

Hi everyone I'm a new Qualtrics user looking for some very specific help! I have a transaction NPS methodology in our business and there are 14 surveys triggered based on specific events or interactions - these are all triggered via workflow rules in Salesforce which link to actions (setup on the action tab of the relevant survey). I cannot find a way to be able to report on or create a dashboard to show the response rates either per survey or overall. The distribution reporting in dashboards appears to only be based on distributions set up from the distributions tab on the surveys. Anyone have any ideas? Thanks James

6 years ago

RondaDLevel 1 ●

asked in CX Dashboards

Vocalize integration

I hope I'm able to ask this question in a way that makes sense! For our account, Vocalize was just recently integrated into the core platform. Not sure whether others ran into this issue, but this created lots of "messy-ness" with the organization of my projects in their various folders and in particular with where dashboards show up in the overall organization. My main question, though, is that some of my dashboards don't show up at all in the core platform. For example, if I look in the "all projects" view and sort to put dashboards at the top of the list, not all dashboards are listed. But if I click on any dashboard (taking me into Vocalize mode) and then look at the dropdown list of all projects, the missing projects show up there. So I can get to all dashboards, but there is an extra step for getting to some of the dashboards that I want to work on (or look at). I would love to figure out how to get these missing dashboards to show up in my overall project organization folders. T

6 years ago

PeeyushBansalQPN Level 6 ●●●●●●

asked in CX Dashboards

Can we give one user an export access to one page and view access to another page for same user?

6 years ago

Lucia_Zhao_CXSolutions

asked in CX Dashboards

How to report weighted vs. Unweighted scores / Use math operations on vocalize

Does anyone one know any widgets on the dashboard could report weighted scores? And also be able to apply the some simple math operations? Thanks Lucia

6 years ago

AbdulQPN Level 1 ●

asked in CX Dashboards

Can we find average of the time stamp and display in widget?

Hi Community, I'm uploading Historic data...in which I've a Embedded field named as "Waiting_time" which records the time a customer was waiting until s/he was served by a customer care representative. The time is stored in the below format... 0:12:56 0:00:22 0:04:28 0:01:30 0:32:52 0:00:10 0:07:46 0:03:08 1:04:58 What should be the Field Type of this Embedded data field so that I can calculate the average wait time? Thanks, Abdul

6 years ago

Lparlin

asked in CX Dashboards

Is it possible to export a dashboard widget to Powerpoint?

I know how to export a Dashboard page to .pdf, jpeg and .csv. I would like to be able to export a dashboard page or widget to powerpoint. Is that possible?

6 years ago

Smcgij

asked in CX Dashboards

Ticket Data Recode Workaround?

So the bummer of Ticket Reporting is that you don't have the option to recode values like you do in the Dashboard reporting. Has anyone found a workaround to this? For example I had one team absorb into a new team. We want to display the data from the previous team in the new teams counts. How do you mesh the two together for Dashboard purposes?

6 years ago

MartiQPN Level 2 ●●

asked in CX Dashboards

A way to create a widget or page in Vocalize that would allow a client to download in CSV format

We have clients request their survey data via CSV all of the time so that their respective data analysts can evaluate and manipulate their respective data. We are looking for a way so that the client would be able to download that info without reaching out to us to get it. I am referring specifically to the raw survey data that includes all the questions and not answers, not just what is displayed on the dashboard widgets.

6 years ago

AlexW

asked in CX Dashboards

Sharing Vocalize Dashboards with Non-Qualtrics Account Holders?

We have multiple stakeholders who I would like to share our dashboard with, but the majority do not already have Qualtrics accounts. Is there a way to share the dashboard with them without asking them to create an account first? They are all senior leadership with limited time. I don't want their first impression of it to be restrictive and admin-based, I want their first impression to be, "wow look at all the information I have at my fingertips!" Am I missing something? Or if not, has anyone else found a good way to have their time-sensitive users signup?

6 years ago

VirginiaMLevel 4 ●●●●

asked in CX Dashboards

Download options for text responses

We use Vocalize to share course evaluation dashboards with faculty, but the comments are creating a tricky situation for me. I have the comments displayed in a response ticker widget, but when faculty try to export their vocalize comments page as a PDF, it only shows what is visible on the screen. As a workaround, I instruct them to download the _widget_ as a CSV and then save it as a PDF, but they are not liking this multi-step process. Has anyone found an easier way? Would another widget work better?

6 years ago

RadamLevel 4 ●●●●

asked in CX Dashboards

Is it possible to display a image captured using the file upload question type in Vocalize

We have a form where a user can report a found animal which includes a file upload field for them to include a photo of the found animal. Is it possible to display that image in a Vocalize dashboard (or any other report)? I don't even see the ability to add the filed in the data set when setting up the dashboard in Vocalize...

6 years ago

VirginiaMLevel 4 ●●●●

asked in CX Dashboards

Creating groups within a field?

I have a number set field called "Course Number" and I want to group them together based on the first number. For instance, anything between 1000 and 1999 should be grouped into the "1000's" group and 2000 to 2999 in the "2000's group", etc. Is this even possible in Vocalize? If so, how can I accomplish it? Maybe by using javascript? The course number is an embedded data field so that may also be important to consider...

6 years ago

Megan_E15

posted in CX Dashboards

Tableau vs. Vocalize

We currently use Tableau for all of our survey dashboards and data visualizations. I would love to hear from anyone that has experience using both--what are the pros and cons of each? If you made the switch from Tableau to Vocalize (or vice versa), why?

6 years ago

PoppyQualtrics Employee

asked in CX Dashboards

Why is my widget empty?

I just applied a page-wide filter on my CSAT score (mapped over as a Number Set), but now my widget that talks about unresolved issues is completely empty. What happened? Here are before and after screenshots: http://take.ms/DArL0

6 years ago

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