CX Dashboards

Hello,I'm working on building a survey that allows participants to resume from where they left off each day. I've implemented an authenticator based on the 'ExternalDataReference,' so each participant can access their survey using a unique code.However, when I test the survey, it restarts from the beginning every time I enter the code. I need the survey to resume from the point where the participant last stopped. Could you help me resolve this issue? If this is not the right way, please feel free to propose different solutions as well! I suspect this issue might be due to opening the link in incognito mode. However, since I'm entering the code, linked to only one participant it should still work correctly, but it restart every time. How can I solve that>? Thank you.Best regards, 

Hello,I'm working on building a survey that allows participants to resume from where they left off each day. I've implemented an authenticator based on the 'ExternalDataReference,' so each participant can access their survey using a unique code.However, when I test the survey, it restarts from the beginning every time I enter the code. I need the survey to resume from the point where the participant last stopped. Could you help me resolve this issue? If this is not the right way, please feel free to propose different solutions as well! I suspect this issue might be due to opening the link in incognito mode. However, since I'm entering the code, linked to only one participant it should still work correctly, but it restart every time. How can I solve that>? Thank you.Best regards, 

Hi,while reading about ORM projects, on Q pages it shows often ilustrations of dashboards that display a competitor comparison. It positions the scores in the dashboard against the overall competitors for the different social channels. It seems to work like a benchmarking exercise. I am not able to find information beyond ilustrations. Where are the source of this information coming from and where is it configured in Qualtrics. I also can not find references to it on the support pages. Any tips where can I find it? Thanks

I’m wanting to use the same survey responses in multiple dashboards and wondering if there’s a way to do this? I have a number of dashboards for different audiences but the same survey is relevant to more than one of them. 

The imported data project type is a really helpful tool to be able to report on operational data through CX Dashboards. However, I have several use cases where new data will need to be added to the project. I have tried using the Re-import Data feature by exporting the data set and appending the new data to the export and re-importing the data but have not had success getting the data to successfully upload.I end up having to scrap the project and build a survey project which guarantees the ability to import operational data while also being able to add new data without having to re-map the dataset in the CX dashboard every time I need to update.Anyone have success with appending new data to an Imported Data project? Any tips?

Datasets from Dashboard Data aren’t options when choosing metrics in Custom Metrics. Anyone have thoughts on what I missed? 

Hi everyone! Does anyone know if it is possible to hide or disable the Text IQ button in a CX Dashboard? I've already prevented end users from editing the topic rules using Roles capabilities on the dashboard level, but users can still access Text IQ, tho. Any ideas on how to manage this? Perhaps through User Types?

Hello Team, Please can anyone have sample 360 reports for references.

I have a record table with several dates. Is there a way to use conditional formatting with a date field?  If not, can anyone come up with a workaround? The dashboard is pulling from the directory.

Hello everyone,I am currently working on creating a dashboard, we have an annual survey that we launch every year at the end of the year. I would like to compare my 2022 datas to my 2023 datas. When I mapp the datas in dashboard data in order to make my questions coincide when I create a widget because the items are the same from a year to another the data merges and I would like to have them seperated how can I do this ? Can someone please help ? Regards,Tata

I have two surveys that are the same but were conducted three years apart, and I would like to compare the results in a dashboard. I have added the two data sources in the Dashboard Data section, and lined up the matching questions (see below).If I go create a chart and set the Data Set Source field as the data series (or create a table and set the Data Set Source as the columns), I only get the data from the 2018 survey. Could anyone help me figure out what I'm doing wrong?

Hello, which widget would you recommend to count open text format data?I tried with a regular “number chart” widget but seems not possibile. Thanks in advance,Gabriele

So I am trying to edit a custom message in the EOS library for my personal log in.  The problem is no matter how it will either show there are not messaged or wont open them for editing. See images below. If anyone has any ideas it would be great!  thank you  

I am wondering if there is a way to schedule / automatically “redistribute weight” for the current wave.My dashboard has a “monthly” weight define by End Date (Wave). Simple weighting, one variable. Qualtrics automatically add the new wave once a new month starts. However you need manually to “Redistribute weight” for this new wave”So wondering if there is an option to automatically run the weight for the current wave? Ideally run as soon as you receive a new survey for the month, so you can track month to date score, or at least being able to run automatically on the 1st of the month.Also is there an option to display the last time the weight was ran in the dashboard?

Hello community I consult you in our Qualtrics account every time we add a new topic in the text IQ of the dasboard we must add the same topic in the text IQ of the survey project... so it's double work…  Is there any way to simplify, and if we add a new topic in the text IQ of the project it will be automatically updated in the text IQ of the dashboard? 

Hello everyone!  We are going to launch a new NPS survey for our customers via a QR code that will be printed on the ticket. However, we have a small problem:Our POS does not allow us to have a different template for a purchase ticket and a return/refund ticket. This means that the QR code to answer the NPS survey would appear on all tickets, both purchases and returns.  We are wondering if this can affect the quality of the results and if the data we get can be reliable.(We are thinking about the option of adding a question that lets the customer choose whether they have made a purchase or a return, but customers can also make mistakes when selecting the correct option.) Has anyone had something similar happen to them and is willing to share some feedback?Any insight is welcome :)

Hi there! I have copied a dashboard so another user can use the same format but was wondering if there is an easy way to delete the entire dataset so she can connect her own survey dataset to it? Thanks in advance!

Does anyone know how to add the Customer's Contact info when creating a ticket from the CX Dashboard? I'm not talking about the "Action" or "Task" when creating tickets that is triggered. I'm referring to when you are in the dashboard, you can open the full record of a survey response, such as when reading their comments and want to create and assign a ticket, there's an option to create a ticket from this window but the only data fields that could be added are Questions from the survey and your Embedded Data. I don't see an option to pipe in Customer's Contact Info, which would be helpful for someone who would need to reach out to the customer. Thank you.!

We have just executed a survey which is planned to be repeated each quarter with a similar target group. The results are displayed as average values and scores in a dashboard. Unfortunatelly, we need to delete all old survey data before the survey is executed the next time due to data privacy requirements. Any suggestions on how we would still be able to have a comparison between each execution to identify any changes?Of course we could export the data from the dashboard each time and have the comparison externally, however, we would like to take advantage of Qualtrics dashboards for proper display. We could also create a “Comparison Project” where we create one response for each iteration of the survey and track the average values in that response and compare each response in a dashboard. But that would be quite some additional effort… 

Hi! I'm trying to create a User Type that can only access the Dashboard Viewer app and within it, the Dashboards that have been shared with that user. Nothing else. I thought it was as easy as removing all permissions except for the use of the Viewer app.But this results in the user just seeing this: Adding “Use of CX Dashboards” and “Core XM” just leads to a User Type that can access both Qualtrics environment and the DB Viewer. Ideas?

Hi all,  I just wondering how to update the mails to our email address instead of the default ‘noreply@qemailserver.com’ I know it might require the Brand Admin access which we have that, just don’t know how to do that

HiDoes anyone know the sentiment value that is attributed to a mixed response? I know that ‘Very positive’ is scored +2 / Positive +1 / Neutral 0 / Negative -1 / Very negative -2, but what about a Mixed response?Thanks 

Hello,  I need soport in the dashboard. Pls.

Hello everyone, I am trying to extract the links to all videos recorded by my customers. Is there an API call for this? Or how would anyone suggest doing this?

Hello, We want comments containing potentially sensitive data to be censored on the dashboards, is there a way to do this? Thanks