Survey Platform

Is it possible to make the multiple choice question or the matrix question look something like an NPS question? (only with 5 instead of 11 answer options). The background to this is that the choices on mobile should not be one below the other, but next to each other, so that the user has to scroll less.Many thanks in advance!

Hello,in my survey in Qualtrics I’d like to distribute unique logins and passwords to external application. It should work like this: participant fulfill the questionnare and in the middle part he/she gets login and password to external app. Via this app the person should make the measurement. After that, he/she should get back to Qualtrics to finish the survey.To achieve this I used Quota so the system can give unique loging data for every participant:If Quota.Counter is 1Then “Login is XXX, Pasword is XXX”.etc.Do you think its the best way to achieve this? Are there better ways in your opinion?

I am getting this error when I try to edit surveys that I created.  I have edited them in the past.  

I see on the support page that the Last Question field won't be included when downloading in-progress responses, but I'm curious why? Obviously this exists in the response data and it would be incredibly helpful to have in an export.

Hi Folks - We launched a new banking application for consumers and the CX team is being asked to pause our normal transaction surveys during this time until some known kinks are worked out.  Any thoughts on this?

I’d like to automatically send gift cards to respondents of a Qualtrics survey to incentivize response rate. I read here that Qualtrics provides integrations with Tango and Rybbon and would like to know pro & cons of both vendors from people who’ve used them. Thanks.

Hi,Is it possible to save to an embedded field the translation from Arabic to English Thanks,Leo

Hi everyone, in my survey I randomized the blocks that appear to each respondent. 50% of the respondent get the full questionnaire, while the remaining 50% gets a shorter version. The idea is to understand if a shorter questionnaire also encourages respondents to complete the training faster. While it is easy to understand which version of the questionnaire respondents who completed the survey got, simply by looking at missing answers, I do not know how to retrieve which blocks those who did not finish the survey would have seen. Do you have any clue of how I can do this?Thanks in advance for your help!Best, Marco

Hi all, Is there any option to preview the survey without getting it recorded in the data. I want to run it 10-15 times to verify the structure and flow and don’t want the data to be recorded. This is required as my data collection is already in progress.

Hi  Is it possible to set quarantine rules in a social media distribution?

Can somebody help explain why my survey won’t branch correctly?  If they select GVSU Alumni, it should branch to the Alumni survey block.  If they select current student, it should branch to the student survey.  The student branching works perfectly, but the alumni branch doesn’t bring them to the Alumni block, it brings them to the Visitor Block.  What am I doing wrong?  I’ve tried reording them, but nothing works.  

We currently have SSO set up and working correctly but we run into trouble when an email changes. Our emails consist of first/last names and if the last name changes we update the email. Once it’s updated, the SSO fails because the account no longer matches.  How should we be handling this? Is there a way to link SSO based on employee ID instead?  Thanks for your help.

When the system is showing the blue banner (0% complete) that the system is generating the prepared data set, the recorded response could not be deleted. The delete function is not able to be clicked. How can I stop this “generating the prepared data set” and continue to delete records please? 

When completing a SMS distribution there should be a feature to stopping the distribution if the survey being sent out has an error.On the current platform this feature isn’t available. 

I know there is a timing question to measure response time:https://www.qualtrics.com/support/survey-platform/survey-module/editing-questions/question-types-guide/advanced/timing/ I also know we can use TXT to import our surveyhttps://www.qualtrics.com/support/survey-platform/survey-module/survey-tools/import-and-export-surveys/#PreparingAnAdvancedFormatTXTFile Can we import timing questions by TXT?If yes, how? Any example? Thank you

Hi, so is there no way I can add a back button on the blocks? In my survey for certain participants they are taken to a specific block which isn't available to the rest of the participants. However, doing so means they cannot go back to the survey as the back button is disabled when a block is created. Is there any other way I can add the back button?

Hello,One of my workflows is constantly failing. They all have the same Workflow Execution ID: R_2R1WrpydB5DoXKS-OC_2xVHIGVApk9N96lPlease advise.Jason

Good morning everyone,I created a survey for a Van Westendorp type pricing study. It is a guided survey, because the results are processed by the platform and shown as a report.However, my need is to create a dashboard for data visualization.Does anyone know how to create a dashboard that is able to show the data that is the result of a Van Westendorp pricing study?Thank you in advance,Carlo

Hi, i want to know your opinion about if it is a good or bad practice asking NPS question in a transactional survey post shopping in retail stores? For me, is better to ask about CSAT and CES after transaction for two principal reasons: one is because first of all you should understand the base of the customer perception pyramid which is if the efectivness of the proces (CSAT) and then if it was easy or not (CES) and second it can help you to improve in retention of customers which is one of the business objectives… What is your opinion about this?

Hello,I have a survey with a 4-hour response recording setting. I'm facing issues with retake links, leading to multiple responses from participants. I have three questions:Why do multiple responses occur when participants open retake links multiple times? Does the 4-hour setting also apply to retake response links? How can I ensure only the most recent response is saved to prevent duplicates?

Is it possible to have a carousel matrix question that has different scale points for different statements within the matrix? For example, some statements need to be on an agreement scale, and other statements need to be on a satisfaction scale.My problem is that my statements are long, so they get cut off when using the profile formatting instead of carousel, so people would have to scroll to the right to see the full scale. 

Running a complex survey in which respondents are selecting one or more opportunities for an application to be considered. I typically have Qualtrics data auto-export to an Excel sheet in my work OneDrive account, but is there a way to have that information auto-exported to different sheets/files depending on the answer to particular questions?  That is, student applied for opportunity A, so their data is exported to Folder/Sheet A. Another student applies to A & B, so their data is exported to Folders/Sheets A & B, etc. At present, it seems you have to manually apply filters to the entire dataset and then manually sort data into multiple files.  There are multiple stakeholders who we want to be able to track applications for specific opportunities, so it would be great if each stakeholder had access to only the relevant info in a Folder/Sheet for their opportunity. 

I have hot spot questions in my survey, where I gave every region a label. When I export the data, it is showing as a number instead of the region label. Is there any way to get the labels to show in the data instead of the number that its assigning to the region?

Hello,I have a survey question that asks students to upload a completed form. I would like to have a report that includes student names and the downloadable files (or link to downloadable files) that they uploaded for that survey question.  Is it possible to have the files in a report? I know how to pull in names and survey questions but I am having issues finding a way to pull  in the files that the student uploaded. I can do the download in Data & Analysis but not in Reports. Any  help would be very appreciated!Thank you  

Hi EveryoneHope you’re well.I am using a survey as a form, all is working as expected.Once we’ve captured data, we have a process of manual verification – the forms intention is to capture a request to change data published on a website.For example, a customer could see RED on our website, but this is incorrect, and should be BLUE, hence the form.Once the data has been reviewed, and if indeed a change is needed, how could someone internal log into the survey (front-end), find the submission, change the data, that would then trigger an email that informs the customer their request has been approved.For example, could the survey URL (with embedded data) open a hidden window that asks for a Response ID to locate the result, the change is made, than then triggers an email, and the data in ‘Data & Analysis’ updated accordingly. Hope you can help!Thanks :)