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Discuss Survey Platform solutions, best practices, & more.

  • 5,481 Topics
  • 13,146 Replies
5481 Topics
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Lexi21
posted in Survey Platform
Embedded Data Column for Condition not Populating

Hello, I have a survey with 6 condition and the randomization is going great, but the embedded data column that I made for condition just doesn't have any data going into it. I've included a picture of the survey logic below (or at least what I could capture in a single screenshot). Any help would be appreciated. I'd really like to avoid having to go back and add everything manually. Thanks in advance!

220
L
1 year ago
K
ks376
posted in Survey Platform
Include all embedded fields when exporting to csv

Recently, I've noticed that my embedded fields from my contact list don't get exported when I export my response data. According to https://www.qualtrics.com/support/survey-platform/data-and-analysis-module/data/download-data/understanding-your-dataset/#EmbeddedData, I have to manually insert the embedded fields I want showing up in Survey Flow, which is kind of annoying for me. I have too many embedded fields, and they differ for each survey I make. Is there a way to automatically include all of the embedded fields when I export the response data?I've seen others say that I should download to csv using the 'legacy' version, but I have no idea how to do that.

1390
MatthewM
Level 6 ●●●●●●
1 year ago
I
ilosh__
posted in Survey Platform
Survey Language Randomization

Hello!!I have been trying to randomize the language of the entire survey for some time. I have defined an embedded data as the two different languages that the survey is in. I need the Java Script for the survey to choose one of the languages at random.Any help is appreciated!

360
I
1 year ago
S
ssbyron
posted in Survey Platform
How do I embed a field that identifies multiple people as admin?

We have a hidden field for admin use only but we don't know how to access that field as admin after the survey has been completed by the applicant.

80
jmborzick
QPN Level 5 ●●●●●
1 year ago
S
ssbyron
asked in Survey Platform
How do I trigger an email notification every time someone fills out the survey?

Are we able to decide which email address will receive these notifications?

26830
jmborzick
QPN Level 5 ●●●●●
1 year ago
E
erikalinstaedt
posted in Survey Platform
Correct/wrong answers

We know that there's a way in Qualtrics to show correct answers after each question and/or summarize them all at the end of the survey. The question here is, would we like our learners to know which questions they had wrong (because they will need to retake the entire quiz). When showing the score at the end though, for each question, the correct answer is in green and the incorrect answer they chose is shown in red. I don't want there to be an indication of what the correct answer is. It would be fine if all they saw was the question stem (and not the answer choices) and just whether they were correct or incorrect for that question. Is there a way to do this? 

15940
dipeshsingh
Level 2 ●●
1 year ago
J
jku143
posted in Survey Platform
De-identifying data after a period of time

Hi there, I'm building a survey where I need to collect respondents' names temporarily. After the data collection part of the study is over, I would like to permanently delete the participants' names because we no longer need them. Is there a way to do this in Qualtrics? Something like deleting the responses to a particular question after a period of time? Ideally I do not want to download the data and delete it manually on my computer.

1250
Deepak
QPN Level 8 ●●●●●●●●
1 year ago
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NicoleG
posted in Survey Platform
Translating distribution emails

Hi all,Quick question on survey translations. I am picking up a survey which has been started by a person who I replaced in my current role.There is a survey for many European respondents which I know has already been set up in qualtrics with translations coded.I believe I need to add Language, and Language_Q columns in my distribution lists and this will mean the respondents get asked in their language.Is this correct? And will this feed through automatically to translate the distribution emails which are sent?

2580
N
1 year ago
D
DLA
posted in Survey Platform
HELP - SOS - HELP

I have an issue. I added a TOC after some screener questions, and the TOC does not have a back button to go back to the screener questions. DOES ANYONE KNOW HOW TO ADD A BACK BUTTON TO THAT PAGE?The alternative is I can move the TOC to the top before the screener questions, but it does not appear I can branch to the end of survey if certain conditions are met based on the screener questions. DOES ANYONE HAVE ANY IDEAS FO HOW TO HANDLE THIS SITUATION?See my screenshot below. My preference is to be able to go back to the screener questions after the TOC displays in case a company wants to change an answer. They may make a mistake.PLEASE HELP!!!

170
grahulp5
QPN Level 3 ●●●
1 year ago
W
Wimpel2
posted in Survey Platform
Question randomization

Hi there, I made a survey where people are shown 2 short questionnaires. The intention is for both questionnaires that questions are shown randomly, so that there is no effect caused by a certain order. This was no problem for the first questionnaire since it consisted of 14 simple multiple choice questions. BUT the randomization is a problem for questionnaire 2. In the second (block) questionnaire people are supposed to read about a certain behavior and answer 2 questions for each behavior. They have to rate 'how harmfull' and 'how much blame it deserves'. The problem is that when I randomize the questions, these 2 questions are also randomized and no longer linked for 1 type of behavior. How can I fix this? I thought about creating a new block (consists of 2 questions) for each behavior and randomise over blocks but this seems like a lot of work?I hope someone can enlighten me,Sincerely, Louis

60
jmborzick
QPN Level 5 ●●●●●
1 year ago
K
kgolden1800
posted in Survey Platform
JavaScript to custom range of years in dropdown list

Hi Everyone,Im struggling to work out why I can't custom a range of years in a drop down list? Any suggestions please?

1120
K
1 year ago
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Level 1 ●
ChipperLevel 1 ●
posted in Survey Platform
Data & Analysis: recipient info missing?

Hi, everyone.In the survey platform's "Data & Analysis" menu, I've selected recipient contact info to appear in the data table. Contact information for some recipients is not appearing . . . does contact information only appear when recipients complete my survey?Thanks for any help,Chipper

410
C
Level 1 ●
1 year ago
Y
yuvalge
posted in Survey Platform
Give participants feedback for each question's statement after finishing each block

Hi,I have a survey with blocks that contain slider questions.I want to set the ״correct answer״ to each statement and enable the participants to see, after each block, whether they were right or wrong (if the answer is equal to the correct answer or not).I'd appreciate your help.Thanks.

490
dipeshsingh
Level 2 ●●
1 year ago
M
mathlaf
posted in Survey Platform
Survey data won't export

I have a problem. When I try to export my survey data to SPSS, it keeps getting stuck on 0%. I have already switched locations and WiFi networks but I keep getting the same problem. Anybody that can help?

300
dipeshsingh
Level 2 ●●
1 year ago
K
KatherineP
posted in Survey Platform
How can you distinguish between 'no response' and 'not applicable' on slider scale?

Hi,In short, I need to be able to distinguish 'not applicable' from 'no response' on a slider scale. This is the same question posted by cjenkins but the responses don't seem to answer it.Of note, I have already collected my data so cannot change the way the questions were formatted.I have a slider where participants rate the importance of a variable from 0-100, or they could check a 'Not applicable' box (which I renamed 'Unable to respond'). If they opted not to move the slider, this was taken to mean 0 (i.e. the variable is of 0 importance out of 100).The study team realised we needed to distinguish between someone intentionally not moving the slider (i.e. leaving it on 0 saying the variable isn't important) from people who just skipped the question. As such, at the end of each question we had a checkbox saying: "When we analyse the survey results, we will need to be able to distinguish between missing data or 'unable to respond' and risk factors that have been marked as 0/100 in ter

1240
H
1 year ago
M
MarloesW
posted in Survey Platform
Compare periods in survey report

I have survey results from different periods, but when I want to compare those (with either multiple sources or breakouts) I get other results than expected.Example:Period 1: Brand A: 28%, Brand B: 26%, ectPeriod 2: Brand A: 32%, Brand B: 26%, ectThen in the barchart with the combined results I get: Period 1: Brand A: 35%, Brand B: 42%, ectPeriod 2: Brand A: 65%, Brand B: 58%, ect(Note that the total for each brand is 100%).I only get this with single respons questions. If I compare multiple response questions and choose 'percentage of responses' the correct results appear.How can I compare these periods in the right way?

1010
ThomasW_IronMountain
Level 5 ●●●●●
1 year ago
A
Level 2 ●●
Arthur_FletcherLevel 2 ●●
posted in Survey Platform
Example question for highlighter question

I am using the highlight question to evaluate some marketing copy with 3 categories - like, dislike, don't understand.Does anyone have a form of words that can be used to describe the task and how to respond for respondents using desktop, tablet and mobile?I'm expecting people to be able to highlight words or phrases and know how to amend their responses if necessary.Thanks in advance

1230
grahulp5
QPN Level 3 ●●●
1 year ago
M
MartinaS
posted in Survey Platform
Move Surveys from CX Account to EX Account

I have a user within the company who was creating surveys in CX, as we identified his purpose of the surveys actually belong to EX, we would like to move his surveys to EX. I have an admin role (also new to this role), but I am not sure if this is possible to move everything, he has created from CX to EX Environment. Could you help me with that?

490
M
1 year ago
K
Krumizen
posted in Survey Platform
How to show a different end of survey message after a certain number of responses is been reached?

Hi everyone,I would like to show one end-of-survey message for the first 65 respondents, and then a second message for everyone who responds after 65 has been reached. Is there a way to do this?Thanks in advance!

2440
Deepak
QPN Level 8 ●●●●●●●●
1 year ago
marknorth
marknorth
posted in Survey Platform
Dynamic Images in Invitation Messages

I am implementing a product satisfaction survey for a catalog of 110 consumer health, wellness, and beauty products across 11 international markets. I would like the survey invitations to have different images to match the product the respondent purchased. The URL for the web-accessible images can come from an embedded data field linked to the customer in XM Directory. Stopping short of creating 110 individual templates with each photo and then sending 110 daily distributions to product purchasers, I am hoping that there is a solution to use a single template and a single distribution that will pull in and display the product photo from the embedded data URL field. I've attached a couple of pictures to show what I'm aiming to do.Extremely thankful for any ideas I can try.

760
marknorth
1 year ago
M
MartinaS
posted in Survey Platform
Move Surveys from CX Account to EX Account

I have a user within the company who was creating surveys in CX, as we identified his purpose of the surveys actually belong to EX, we would like to move his surveys to EX. I have an admin role (also new to this role), but I am not sure if this is possible to move everything, he has created from CX to EX Environment. Could you help me with that?

420
jmborzick
QPN Level 5 ●●●●●
1 year ago
N
nparsons
posted in Survey Platform
Copied project showing wrong title.

We copied a survey from last year to a new project and renamed it to reflect the new years. Here's a screen capture showing the correct title (highlighted):Yet the anonymous survey link takes you to the correct survey with the wrong title (also highlighted): I am baffled as to how to fix this. Suggestions?

5380
N
1 year ago
C
chawk
posted in Survey Platform
Email Trigger Time Data

HI,I have a two-part survey. The first person fills in some information and an email is sent to second person to input some information. The email is sent via an email trigger. I want to know the time from when the second person received the email to when they were complete. Not the 'start' time, but when they actually received the email with the link to when they completed their part of survey. Is this possible?

90
Appzk
QPN Level 5 ●●●●●
1 year ago
T
Level 2 ●●
TerryHLevel 2 ●●
posted in Survey Platform
How can I see which screener caused an individual to be screened out?

In the past, the distribution history would report which individuals were screened out AND which screener exited them from the survey. The distribution history now only shows "Survey Screened Out" and does not display the specific screener. It was helpful to know the screeners so I can respond to questions such as "Can I retake the survey?" and "Why can't I finish the survey?" for those who were screened out. Is there another way to display the screener that screened someone out?As well, it was nice to have this in the distribution history for when I'm summarizing the sample disposition and qualification incidence in a particular study. I know I can get the screener counts in the survey flow but I would prefer to have it appear in the distribution history output.

2900
dipeshsingh
Level 2 ●●
1 year ago
C
ChristopherG
asked in Survey Platform
High Click Count, Poor Data Quality Relationship?

Hi,Is anyone out there aware of data on the impact of high Click Counts per page on data quality for online studies?I just analyzed the results of a study hosted on Qualtrics (with MTurk workers recruited through CloudResearch) and it turns out that the key expected finding, which is not quite significant when including everyone, is significant when excluding participants with exceptionally high Click Counts (on the study's main Directions page and the main Stimulus page). This makes me wonder if a very high click count may at times index unfocused or even anxious participants.Interestingly, if "speeders" (who completed the whole study exceptionally fast) are excluded instead of high-clickers, the finding is also significant. And it's even more strongly significant (and with a higher N) if both speeders and high-clickers are excluded.In short, there seems to be quite a bit of convergent evidence suggesting that, at least in this case, high-clickers and speeders were similarly unfocus

300
dipeshsingh
Level 2 ●●
1 year ago

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