Survey Platform | XM Community
Skip to main content
Michael_Cooksey
Administrator
1 month ago

Survey Platform

Discuss Survey Platform solutions, best practices, & more.

  • 5,740 Topics
  • 13,795 Replies
5740 Topics
V
VIzm
asked in Survey Platform
Randomly selecting the same block twice

I have a randomizer in my survey which selects 6 blocks from a set of 100. I want participants to see the exact same 6 blocks later in the survey for the second time – is there any way I can do that? Thanks in advance!

251
IsabelPosada_Voce
QPN Level 5 ●●●●●
Z
Zain Akhthar
asked in Survey Platform
Link from supplemental Data is not visible in the survey question

Hello, I am trying show links from supplemental data in survey questions based on the language but its not showing up any links while testing the survey even though I updated question with pipe text

341
c.rose
Level 2 ●●
jmborzick
QPN Level 5 ●●●●●
jmborzickQPN Level 5 ●●●●●
asked in Survey Platform
FlatPickr in "New Survey Experience"

I haven’t seen an update on this in a couple of months and now that Qualtrics is making a new push for the “New Survey Experience” (Simple Layout) I wanted to see if anyone had a solution for Qualtrics not saving the date when using Flatpickr? I’m adding the following in my header: <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/flatpickr/4.2.3/flatpickr.css"> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/flatpickr/4.2.3/themes/dark.css"> <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.2.1/jquery.min.js"></script> <script src="https://cdnjs.cloudflare.com/ajax/libs/flatpickr/4.2.3/flatpickr.js"></script> And the following in the JavaScript: Qualtrics.SurveyEngine.addOnload(function() { jQuery("#question-"+this.questionId+" .text-input").flatpickr({ dateFormat: "m/d/Y" }); }); However, while everything appears to work correctly when taking the survey, Qualtrics is not actually saving the value that is selected. There were some prett

23912
TomG
Level 8 ●●●●●●●●
Nam Nguyen
QPN Level 8 ●●●●●●●●
Nam NguyenQPN Level 8 ●●●●●●●●
asked in Survey Platform
Custom Survey message for LINK EXPIRATION

Hi Community, We’re stumble upon a weird behavior on Qualtrics and needing your view on this We are sending personal survey link that expired in 1 day to customer. Base language is Vietnamese The Inactive survey message (Show a message to people who visit your survey after it expires or after you’ve made it inactive.) is customized in Vietnamese, English (US), English (UK) When testing, the message only show the default one: “ Your survey session has expired and you cannot continue taking the survey. ” No matter if the Base Language is Vietnamese or English…. Upon further testing, I’ve found out that the above ‘Inactive survey message’ is only work with the Survey Project expire or inactive. The Link expiration date in Distribution tab will trigger the default one. Is there anyway to customize this? This is urgent. We’ll appreciate any idea 🙏🙏🙏

1028
Tom_1842
Level 8 ●●●●●●●●
Y
YuliaMedvedeva
asked in Survey Platform
How to make embedded YouTube video adjust to device screen size

Hello, everyone! I’m struggling to ensure that my videos display well for all participants regardless of the device they are using to complete the survey. I’m talking about smartphones, tablets, and laptops/desktops. I’ve embedded YouTube videos using the HTML code from YouTube. When the HTML code used a height of 315 and a width of 560, the videos were only partially displayed on my smartphone’s screen (Samsung A71). I found a suggestion here https://community.qualtrics.com/custom-code-12/resize-videos-to-fit-screen-24737 to change the width in the HTML code to “100%” and the height to “auto.” After that change, the videos started fitting on my Samsung phone screen, though the useful area of the video, the one with the picture showing information, became a bit smaller. At the same time, the computer version of the video became long and narrow, and the video itself occupies a very small part of the screen while about two-thirds of the area is black space: My question is: Is there any H

3125
A
Level 7 ●●●●●●●
D
Level 2 ●●
danfaraciLevel 2 ●●
asked in Survey Platform
Question: Sending Reminders and Combining Repeated Measures Data in Qualtrics

Hey Qualtrics Wizards! I have two related questions about setting up a repeated-measures survey in Qualtrics: Reminders: Is it possible for Qualtrics to send automatic reminder emails to participants who forget to complete a session? If so, how can I configure this feature to ensure participants stay on track? Combining Data: For a repeated-measures study with multiple sessions, is there a way to combine all the participant responses into one excel spreadsheet rather than having separate datasets for each session? If this is possible, I’d appreciate guidance on how to set it up. Thank you for your insights and suggestions!

714
D
Level 2 ●●
Z
zeynep_aydin
asked in Survey Platform
JS Randomization for Carousel Type Questions

Hello, I have a list of 10 items that I want to randomize by splitting them into two sets: the first set is shuffled randomly, and the second set is reordered to align with the shuffled order of the first, preserving their pairings. For example for a list of A1, B1, C1, D1, E1, A2, B2, C2, D2, E2 an example of correct randomization would be: A1, C1, B1, E1, D1, A2, C2, B2, E2, D2. I was able to get this working for a side-by-side question, but I’m having trouble replicating it for a Matrix question displayed as a carousel. In the carousel, there is no randomization at all. Below, I’ve included the code that works for the side-by-side question and my attempt to adapt it for the carousel. Any tips or suggestions would be super helpful. Thanks! Code for carousel: Qualtrics.SurveyEngine.addOnReady(function () { //get container var questionContainer = this.getQuestionContainer(); if (!questionContainer) { console.error('container not found'); return; } //get cards var cards = questionContai

80
Z
W
w29913
asked in Survey Platform
Auto-Populate Field in Drill Down Group Using JavaScript

I need help automating responses within a drill-down question in Qualtrics. Specifically, I have three groups in the drill-down question: Group 1: Income in 2023 (answer options: income ranges). Group 2: Whether income has changed in 2024 compared to 2023 (answer options: Yes/No). Group 3: Income in 2024 (answer options: income ranges). I want to automatically populate Group 3 with the same value as Group 1 if the respondent selects "No" for Group 2. For example, in my picture, the field for 2024 will be automatically display Less than €12,189 if the answer to changes is no. This would save respondents from having to manually select the same value again in Group 3. I am completely new to JavaScript and would really appreciate your help!

423
W
K
QPN Level 1 ●
KathyMQPN Level 1 ●
asked in Survey Platform
Excluding Data from Denominator

In our dashboard, we want to exclude an answer choice, because that choice means that during the observation that “thing” was not happening. For instance, in an ELAR room, it was not the time of day for fluency instruction, so that was “NP” or “Not Present”, but because the Agency requires us to choose that option the data is skewed. I went into the Dashboard data and chose “exclude from analysis”, unfortunately, that only excludes that option from showing. It doesn’t remove that data from the denominator. Is there a way to exclude the surveys from that widget that chose that answer? In the graphic attached, I excluded NP, which would make the 35% a 70%.

302
K
QPN Level 1 ●
R
Robn
asked in Survey Platform
Trouble setting up e-mail triggers

Hi, I'm trying to set up e-mail triggers to re-send the survey link to my participants a week after they've completed a portion of it. At the start of the survey my participants fill out a question asking for their e-mail adress. I'm trying to set up the e-mail triggers so that these e-mail adresses are automatically used by qualtrics so that i dont have to manually add every e-mail adress. So far i've tried two ways: setting up e-mail triggers setting it up as a workflow I'm pretty sure my conditions are set up correctly, I think qualtrics just has trouble finding the e-mail adresses that my participants filled out? I'll add screenshots so maybe one of you can figure out what i'm doing wrong Thanks in advance for your help!

433
C
Level 4 ●●●●
T
Level 2 ●●
treimtLevel 2 ●●
asked in Survey Platform
Extract data from SFTP, Add to Contacts, Email Distributions with the XM Directory Task - help!

I’m new to workflows! I am trying to set up a workflow that extract data from SFTP, adds to contacts, and emails a survey. It reports success But looking closer, it did extract the 3 (test) records { "actionId": "OCAC_ej5l8oghnSklrdh", "exports": { "CDAP_WorkerEndTime": "Tue Dec 17 20:03:31 UTC 2024", "CDAP_WorkerExecutionTime": "3s", "CDAP_WorkerStartTime": "Tue Dec 17 20:03:27 UTC 2024", "NumberFilesToImport": 1, "NumberRowsToImport": 3, "deletedFilesSFTP": [ "TestWorkflowDaily.csv" ], "importedFilesSFTP": [ "TestWorkflowDaily.csv" ] } } but did not actually add them to contacts. It sent 3 “failed” emails to 3 blank email addresses Any help greatly appreciated!

261
T
Level 2 ●●
tonydonato
tonydonato
asked in Survey Platform
Randomization with later recall?

Hi, I am having a randomization issue and I could use some assistance. Let’s say my survey has two blocks, Block A and Block B. In Block A, I would like to display three images on one page: the first one will be randomly selected from images 1, 2, 3, 4, 5, or 6; the second will be image 7; the third will be image 8. These three images need to be displayed together on the same page (as a text/graphic question) in randomized order. Later, in Block B, I would like to randomly display one image: either image 7, or image 8, or the selected image from set 1-6 that was displayed in Block A. I have been trying to accomplish this using the randomizer in survey flow but I have failed so far. I can get it to do what I need it to do in Block A, but when I get to Block B, it displays an image, but not the correct one. Thanks in advance for any ideas.

474
tonydonato
E
evo5255
asked in Survey Platform
Recode values on Slider Qs

Hello, I don’t have access to the recode value option for slider question. I need to reverse code the values from strong disagree to strong disagree (where the back-end values are 5 to 0 as opposed to the 0 to 5 reflected on the front-end of the questionnaire), for some of my questions that require this reverse coding. Is there a simple approach to do this?

523
TomG
Level 8 ●●●●●●●●
Dheathd65
Dheathd65
asked in Survey Platform
Personal links not working

Hello everyone, I am using the personal links for distributing an end of program survey to my graduating students. Immediately following launch, I had four students reach out and tell me that they received the message “You have either already completed the survey or your session has expired.” I instructed the students to clear their cache and cookies and that did not work for them. I ended up sending them one off links I generated individually. Those links worked without an issue. The students use a shibboleth SSO to get access to the survey. The students receiving the message said they are not being asked to complete the shibboleth. I double checked and the shibboleth is in the correct place and active. I have set the links to expire after 90 days. I also set the ability to return to complete the survey to 1 year. Previously, I tested the personal links function before and they all worked. I have sent them through email and through mail merge with outlook and both have worked. This is

711
Deepak
QPN Level 8 ●●●●●●●●
A
AnneLaure_19
asked in Survey Platform
Help with back and next buttons

Hi, I called Qualtrics who cannot help me with this and have sent me to the Community. I am unable to have text instead of back and next arrows. I fetched the text versions from my library were they were created ages ago and which I have used many times before. The people on the phone suggested scrapping them and redoing them. Same result: instead of words I get code.I have exactly the same issue for a different survey that I’m working on. This is what I need: Back and Next buttons to be of different colours, and to have the text in font 14. (I am unable to do coding). Is anyone able to help?Many thanks, Anne-Laure

603
A
N
QPN Level 2 ●●
NikeetaQPN Level 2 ●●
asked in Survey Platform
Dynamic assignment of Ticket Owner

Hi Team, We are seeking assistance with the dynamic assignment of ticket owners. We have a total of 265 dealers, with one dealer assigned to each city. Our objective is to automatically assign the appropriate dealer as the owner of a ticket based on customer feedback from their respective city, ensuring they can manage and resolve the ticket efficiently. We would appreciate guidance on the best approach to implement this requirement. Regards,Nikeeta

1003
ccarroll
Level 3 ●●●
O
Level 2 ●●
OkkarLevel 2 ●●
asked in Survey Platform
How to record unselected multiple choices as response data?

Hi everyone, I am building a Q methodology survey by using exclusion method. I have 40 statements. I start with 16 agree/disagree statements out of 40. Then, using choice forward function, 2 statements out of 16, followed by 3 statements out of remaining 14, then 5 statements out of 11. So I don’t have to ask for the last remaining 6. Because participants do not need to select, the last 6 statements are not recorded as you can see in the screenshot.Is there any way, the unselected choices are recorded as response? ps: I suppose I can make the another questions with the remaining 6 statements and ask participants to select all. I would have to do it for agree, disagree and neutral and it would be unnecessary and boring for participants. I would rather avoid that if we have a way to get around that.

854
C
Level 4 ●●●●
U
ULandreman
asked in Survey Platform
Loop & Save? Household survey with multiple saved records

My application is doing a survey of everyone in a household where I want the answers to some common core questions (e.g., What region of the country is this? Is this a house, apartment, or communal residence? What year was the building built?, Date of the survey?) plus the answers to questions unique to each household member (e.g., what’s your age? For whom do you plan to vote? etc.) where I don’t want to do a Loop & Merge into one very long record, but a record stored for each household member that combines the answers to the core questions along with the answers to the member-specific questions. The number of household members will, as you’d expect, vary from household to household. What’s the most elegant solution to make this happen that doesn’t require someone to re-enter the core questions for each household member?

352
U
B
Level 1 ●
ben_1193Level 1 ●
asked in Survey Platform
Timing sections

I am trying to calculate the total time that participants took to complete each section of my survey. My current method is to create a field and use the Formula function to sum the individual timings for each question in the section. This is giving me what I’m after, but the next few sections have over 40 timing elements to be summed which will each need a letter and to be individual selected. Is there a better way to do this? Thank you.

422
TomG
Level 8 ●●●●●●●●
L
QPN Level 1 ●
LBlitzQPN Level 1 ●
asked in Survey Platform
Changing "Customer survey response" field display name in ticketing

Within a ticket, users are able to see the “Customer survey response”. My brand refers to customers as “guests”, and I am looking to keep consistency across the platform for frontline users. Is there anyway to change the field name of “Customer survey response” to “Guest survey response” on these pages?

261
C
Level 4 ●●●●
R
RyanBal
asked in Survey Platform
Auto-complete a question on a website intercept

Hi, I have launched a website intercept and the final question is just text, saying thanks for your feedback and that it has been recorded. Currently the customer has to click on the > arrow to complete. I was wanting to create a question that auto completes after around 1 second. I’ve seen you can do this for the whole survey, but I only want to auto advance on the final question, does anyone know how I could go about doing this? Thanks!

511
ArunDubey
QPN Level 8 ●●●●●●●●
Y
yigits
asked in Survey Platform
How to add specific IDs to the survey flow

Hi All, I am new to this community and I am very excited to share knowledge and experience with great people here. I am working on a survey that has some questions with images, which we use the library to show the participants. The participants see the questions with the data title we assigned for each question, so there is no problem with that. However, in the exported dataset, we get inconsistent IDs for such questions that seem to be randomly assigned to the question. When I contacted Qualtrics support regarding this manner, they provided detailed instructions on how to add specific IDs to the survey flow, that include Adding Embedded Data, Setting, and Using the Piped Text to Insert the Embedded Data the Value. I followed those instructions and was able to add the embedded data fields for the questions that have these artifacts. However, I am still getting inconsistent IDs when I export the data. Now, the question is how can I ensure that the same ID is used consistently across mul

281
TomG
Level 8 ●●●●●●●●
A
andyandy
asked in Survey Platform
Embedded Data Not Being Stored in Qualtrics Survey Despite Successful Console Output

I'm experiencing an issue with storing Embedded Data in my Qualtrics survey that uses Google Maps API. While the console shows the data is being saved successfully, the Embedded Data fields are empty when exporting the survey results. Here's the detailed situation: Survey Setup: Created a map selection question using Google Maps API Embedded Data fields (SA1_Code, SA2_Code, SA2_Name, Search_Address) are set up in Survey Flow before the Question Block The code collects and attempts to store area codes and names when users select locations Current Behaviour: Console shows "Data saved successfully" with correct values Verification step in the code confirms data is saved However, when exporting survey data, all Embedded Data columns are empty Relevant Code: function handleConfirmClick() { if (currentFeature) { const sa1Code = currentFeature.getProperty('SA1_CODE21'); const sa2Name = currentFeature.getProperty('SA2_NAME21'); const sa2Code = currentFeature.getProperty('SA2_CODE21'); const se

942
A
hmacdermott
Level 2 ●●
hmacdermottLevel 2 ●●
asked in Survey Platform
Can I use loop & merge?

In my Contact List, I have two columns: Department and ClassName (i.e. English, Writing 101; English, Creative Writing 101; English, British Literature, etc._. With the SSO Authenticator, I can capture the user’s Department. Can I use loop & merge to show every ClassNames in the block of questions and repeat? In other words, is there a way to populate Field 1 in the Loop & Merge dialog with ClassName from my contact list? the questions in the block, followed by British Literature, etc. until all the rows in the Contact List for English have been exhausted

301
TomG
Level 8 ●●●●●●●●
N
Nathan Gates
asked in Survey Platform
Dashboard Widget - Filtering Custom Metric To Only Display Certain Scores

Hello XM Community! I am new here and look forward to what this forum has to offer. I’m hopeful that someone can give me insight how to tackle a problem that I’m encountering. I have a custom CX metric where I am displaying customer scores using the horizontal bar chart dashboard widget. This custom metric is an average of top to box scores across four questions, and I am wanting to display customers that are greater than X% in one widget, and customers less than X% in another widget. Unfortunately, I am not finding a way to filter this custom metric to display as I had hoped. Using the Top/Bottom N Values does not achieve what I am looking for, as the surveys remain active, and results may be returned in both top/bottom widgets, which I do not want. Any thoughts? Thanks in advance! -Nathan

631
J
Level 4 ●●●●

Read Me: How to use the new Experience Community 💜

Michael_Cooksey
Administrator
1 month ago

Motivational Playlist

Terms & Conditions