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342 Topics

L
Lisa M
asked in Discussions About XM Community

Repeating Survey Questions

Good day,I am trying to create a survey which collects information from the user then, before submitting, asks the user if they have additional submissions for the same questions.  It would be preferable, but not necessary, if this additional data created a new record.  Basically, before submitting, I would like to ask the user if they have additional submissions and, if yes, be able to start the survey over again from the beginning.Any suggestions would be appreciated. Thank you in advance.

2
L
18 hours ago
H
Level 2 ●●
harendra.kumarLevel 2 ●●
asked in Discussions About XM Community

Single select per column with below Validation

 

1
R
Level 2 ●●
1 day ago
Michael_Cooksey
Administrator
Michael_CookseyAdministrator
published in Badge of the Month

✖️ X4 2024 | Badge of the Month | April 2024

How to ParticipateDuring the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who contribute a thoughtful comment to this month’s discussion, between April 1 and March 30, will receive this badge worth 50 points.Badge of the Month | April 2024Question: Who are you most excited to hear speak at X4? What do you like most about X4? How have past events helped you?X4 is back and better than ever! This year, X4 is taking place in three amazing locations around the world:🇺🇸 Salt Lake City, May 1 - 3, 2024 🇬🇧 London, June 6, 2024 🇦🇺 Sydney, July 4, 2024BONUS: For those of you attending in Salt Lake City, we’ve just announced a special block party featuring the Backstreet Boys!Special X4 Block Party featuring the Backstreet Boys We will also be releasing a special X4 Edition of Two-Minute Tips soon, highlighting specifically how XM Community members can benefit from attending X4. Stay t

29224
SteveBelgraver
Level 4 ●●●●
3 days ago
JoseS
Former XM Community Team Member
JoseSFormer XM Community Team Member
published in Getting Started Mondays

✏️ Add Javascript | Getting Started Mondays | March 27th 2023

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | March 27th 2023 Topic: Adding Javascript From adjusting the appearance of a matrix question to adding advanced functionality, adding Javascript to your Qualtrics survey allows you to customize your project to fit your needs.The first step to adding your own custom code to your survey is knowing where to access the JavaScript editor. After doing so, you can use the XM Community's Custom Code category to search for posts that are similar to your use case, or make your own post and wait for users to help you.Create customized & unique user experiences for your surveys an

49015
A
5 days ago
M
Mrn_Hrlnd
asked in Discussions About XM Community

Mouse-over text to explain Conjoint features

Hello, Totay I have a simple question for the community. But maybe the answer is not so simple.How can I add a mouse-over text to explain Conjoint feature and levels?Thanks a lot. Maren

4
M
6 days ago
JoseS
Former XM Community Team Member
JoseSFormer XM Community Team Member
published in 2-Minute Tips

🕑 Calendar Picker Question | 2-Minute Tips | May 30th 2023

What is 2-Minute Tips? Every week we will focus on an XM Community post or question and provide tips and walkthroughs answering the question. The goal of this weekly video series is to deliver effective solutions to these questions, quickly. 2-Minute Tips | May 30th 2023Question: How to implement Calendar Picker questions in a survey? We will learn how to add questions from the Qualtrics question library to a survey in today’s video.  Want More? Support Page: Adding a Question from the Qualtrics LibraryCommunity Posts: 

10293
P
Level 1 ●
7 days ago
H
Level 2 ●●
hkimLevel 2 ●●
asked in Discussions About XM Community

Providing either "Correct" "Incorrect" feedback for 500 multiple choice questions.

Hello,I'm attempting to provide feedback—either "Incorrect" or "Correct"—for a 500 multiple-choice arithmetic questions. For example, a question might be "3+5=10" with options 1)  True or  2) False (I will NOT be using true/false questionnaire type) I've tried using display logic, but it's quite labor-intensive and time-consuming. Is there a simpler way to achieve this? I'm relatively new to Qualtrics, so any assistance would be greatly appreciated. Thank you! 

2
C
Level 2 ●●
7 days ago
K
kirstenleehill
asked in Discussions About XM Community

Has Qualtrics customer support really gone downhill?

I’ve been using Qualtrics since 2012 (!) and really love the platform. The past few years, I have had SO much turnover with my account execs for my company (and for the companies whose Qualtrics’ licenses I manage) and have been really disappointed with the complete lack of customer service. Which is ironic, for a company so focused on customer experience.I just got a notice for renewal for a company and can’t get in touch with my account exec (gosh, this again!) and nobody has gotten back to me about my questions -- is this the new normal? Has anyone else been experiencing issues like this. Hesitant to renew / recommend others renew if it is radio silence when you reach out / there is no clear point of contact for support. These are fairly large contracts… very surprised at the carelessness here and wondering if others are having similar experiences.

1
A
7 days ago
E
Emmy98
asked in Discussions About XM Community

How do I delete my account?

I need help deleting my account. I have tried deactivating it through my account settings however it keeps showing an error message saying that I need to contact Qualtrics Customer Support. I have tried logging into the Support Center but it’s not giving me any option to contact Support directly. Does anyone know a phone number or email I can use to contact them? I live in the UK so the number has to be +44.Any form of help would be highly appreciated!Thankyou!

4
E
7 days ago
AmaraW
Administrator
AmaraWAdministrator
published in XM Community Instructions

📄 Get Started in The Qualtrics XM Community | Instructions

Getting started table of contentsGetting started table of contents 1 | Create your XM Community account 💜 2 | Set up your profile 👤​​​​​​​ 3 | Introduce yourself 👋 4 | Meet your administrators 👥 5 | Learn the community basics 📄 6 | Participate in programs 🏆 7 | Join groups 👭 8 | Discover product ideas & new product features 💡 8 | Attend events 📅  1 | Create your XM Community account 💜Use your existing Qualtrics account login credentials to log into the XM Community, then, you will be prompted to continue to step 2, below 2 | Set up your profile 👤​​​​​​​Set up your profile, where you can update your profile picture, view your badges, & more.  3 | Introduce yourself 👋Introduce yourself to the XM Community and start connecting with other members! Tell us a little about yourself, where you're from, and your Qualtrics use case. 4 | Meet your administrators 👥Meet your XM Community Administrators, learn about their role in your community journey & how to get in touch

29794
IRENDONJLL0
8 days ago
A
ABA1
asked in Discussions About XM Community

Hiding a block from TOC because all the questions of the block is not displayed (not applicable)

I have a block with two questions that have display logic. How do I hide this block from my TOC if both questions are not displayed? Thank you so much for any help!  

2
O
QPN Level 5 ●●●●●
9 days ago
E
Eldan
asked in Discussions About XM Community

Scoring

Hello, I am currently conducting a survey experiment using a 7-point Likert scale. after completing the survey (results were recorded) I’ve encountered an issue where the data is displaying incorrect values, such as 8 and 11.after asking chatGPT I found out that there’s a scoring option on the survey settings, it does solve the problem (if i delete all recorded responses.. but that’s what i’m trying to avoid..)in other words : is there a retroactive solution that do not involve republishing my survey ?Thank you in advance !

2
E
11 days ago
IRENDONJLL0
IRENDONJLL0
asked in Discussions About XM Community

What is the XM Solution that best fits the market research structure? We are looking to understand psychographic factors, behaviors, purchasing habits, etc.

What is the XM Solution that best fits the market research structure? We are looking to understand psychographic factors, behaviors, purchasing habits, etc.

0
IRENDONJLL0
11 days ago
B
Bienestar
asked in Discussions About XM Community

User and/or email not recognized

When adding a workflow notification and adding my email, qualtrics automatically says that my email/user is not found.  How do I fix this?

2
Nanditha MM
Level 3 ●●●
11 days ago
J
JimmyJ_Kora
asked in Discussions About XM Community

Edit Description Multiple Items

Hi, I want to edit multiple items in matrix questions while modifying the survey, but what if I don't see multiple items editing?I think it's gone because I copied and used the project, is there a way to make it usable again?

0
J
12 days ago
N
NisanC
asked in Discussions About XM Community

Nobody receives the call

Hi, I was trying to reach to customer support but no one receives the call. I waited for 2 hours. I need to delete the account but the system is so bad that I feel just hopeless.   

0
N
12 days ago
R
RichardS
asked in Discussions About XM Community

Unique Link Resend

I created a Qualtrics survey and had it send an email with and individualized unique link. One person says they did not receive the email. Do you know how to resend the email but to make sure that the original link they received can't be used? 

2
R
12 days ago
A
akarduino
asked in Discussions About XM Community

How can I get reimbursed for an account I no longer use and I was charged for?

Hello,  I’ve been trying to find a phone number for Qualtrics customer support with no luck.I recently got charged $1440 for an account I no longer use that is associated to my previous job and I would like to ask to get reimbursed for it. Any guidance with this is very much appreciated

0
A
12 days ago
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Level 1 ●
giuliopalmaLevel 1 ●
asked in Discussions About XM Community

Drag and Drop functions - 3 columns with images

Hi, I am trying to set up a question that has the visual output displayed in the image.Action requested for the task of this question: select images from the right and left column and drag and drop the selected images to an empty box of the central column. After dropping both images in the selected empty box, the two images will overlay to each other with a minimal transparency so both images can be seen in the selected box of the central column.After several corrections to the HTML, CSS and Java script code, the drag and drop action does not work.  I cannot move the images of the two external columns to the selected box of the central column. I share here my codes and I hope that someone can help me to allow the drag and drop action within this question. JAVASCRIPT CODE:Qualtrics.SurveyEngine.addOnload(function() {    // Wait for the DOM to be fully loaded    jQuery(function($) {        // Make images draggable        $('.draggable').draggable({            helper: 'clone', // Use a cl

0
G
Level 1 ●
14 days ago
H
hlong1
asked in Discussions About XM Community

Adding a drop down to text/graphic question

I am curious if it’s possible to add an ‘extend text’ option for the text/graphic questions. These questions are not ones that respondents would answer; but informational text boxes. Some text is lengthy, and we want to preserve screen space. Is this feature possible?

0
H
14 days ago
JoseS
Former XM Community Team Member
JoseSFormer XM Community Team Member
published in Getting Started Mondays

✏️ Inline Email Question | Getting Started Mondays | September 11th 2023

What is Getting Started Mondays? Every Monday we will highlight a Core XM feature, and the post will include a description of the chosen topic, a support page, and related community content. The goal of this weekly series is to help users find support pages or community posts that relate to the topic. Remember to always contact Qualtrics Support for product-related issues or urgent questions. Getting Started Mondays | September 11th 2023 Topic: Inline Email Questions If you’ve ever considered customizing your email distribution to make your survey invitations more engaging, adding an inline email question may be the perfect solution. This feature grabs the recipient’s attention and can increase your response rate by making it incredibly convenient for them to provide a response. Once an answer choice is clicked, the recipient is immediately launched into the survey in a new tab with their response already selected. To take it a step further, you can have your inline email question subm

2323
G
Level 1 ●
15 days ago
L
Ludmila
asked in Discussions About XM Community

End of free trial

Hello!I needed to create a complex survey, so I created a 30-day updated account for free. I need the respondents to fill out the second part as well, where the basic account will not work for me either. However, the 30-day period ends in a few days and I don't have enough answers yet. Will I still be able to obtain and send out a link to the second part of the survey even after the trial period ends, or will it no longer be possible?

1
Sachin Nandikol
QPN Level 5 ●●●●●
16 days ago
T
tcc
asked in Discussions About XM Community

Follow up with survey participants?

For a recent survey I had not selected anonymizing, but failed to request contact information in survey questions. Is there any way to follow up with survey completers based on data that may have been recorded apart from question responses?

0
T
17 days ago
D
DerekL
posted in Discussions About XM Community

Does Qualtrics have the worst product support in the tech industry?

Hey All, Is anyone else dealing with this horrendous product support from Qualtrics?  I’ve tried working with their Product Support team for 3 weeks now to solve a bug I’m experiencing with their piped text weighted scoring feature when sending an automated email to survey respondents via “workflows”.  When trying to provide survey respondents with scores from their survey, I’m getting two responses, neither of which are usable:(Invalid Expression}, 2) 4.234323423495885585885 I’ve spoken to 5 to 6 product specialists over the last 3 weeks to figure out how we can reduce the number two decimal points (i.e. 4.23) and solve for the first issue.Previous suggestion:For example, you would first have an embedded data field called TeamScore and would set it equal to ${gr://SC_ebyJ379SvKjGQUm/WeightedMean}And then you would create another embedded data field called TeamScoreRounded and set it equal to $e{ round(  ${e://Field/TestTeam} , 2 ) }Once you have this completed, you will want to pipe i

3
A
Level 6 ●●●●●●
18 days ago
AmaraW
Administrator
AmaraWAdministrator
published in XM Community Instructions

👋 Community Introductions

 Welcome to the XM Community! If you've just joined the community, be sure to stop by and 👋 introduce 👋 yourself here! Share as much as you'd like, so we can all get to know you better! Tell us a little bit about yourself and your career, what industry you work in, where you're located, what you use Qualtrics for, and if you have earned any Qualtrics certifications!

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Michael_Cooksey
Administrator
18 days ago

Productivity playlist

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