Experience Community

This month, we're creating a collective collage of moments, milestones, and memories from our Experience Community. Share a snapshot from 2025 that tells your story. This could be:A personal win or milestone that you're proud of A professional breakthrough or project that challenged you A lesson learned or perspective that shifted for you A habit you built, a skill you developed, or a goal you achieved A photo, quote, or memory that captures what made this year meaningfulWhether it was overcoming a challenge, celebrating growth, or simply surviving a chaotic year with grace, every reflection adds color to our community collage. During the first week of each month, we will post a new question, topic, or activity for you to connect with the community and earn a badge. All community members who join our team and contribute a thoughtful comment to this month's discussion, between

Hi everyone! My name is Jose, and I’m so excited to be working with this amazing community again! While I was away I got the opportunity to work with other communities and learn how they solve common community pain points and celebrate their members. Now that I’m back my goal is to apply what I’ve learned to help continue making this community even better by simplifying processes for newer members, implementing ideas that you want to see in the community, and providing new content. I’m looking forward to meet you all and help out in any way that I can!While I’m not at work, I like to play board games, listen to live music, try different food places, and watch basketball! I just recently moved to Seattle and am already enjoying the stunning views and great coffee. As I’m getting reacquainted with the role and processes, I’d really like to know what you think about the Experience Community. What are some things that you want to see in this community

Hey Experience Community! Running pricing studies or testing concepts usually takes weeks to build and execute. XM Guided Solutions changes that—expert methodologies you can launch in minutes.  XM Guided Solutions FAQ What are XM Guided Solutions?XM Guided Solutions are expert-designed research methodologies built into Qualtrics that you can launch in minutes. They eliminate the need for weeks of building and executing pricing studies or concept tests by providing pre-configured, statistically valid research tools.What types of studies can I run with XM Guided Solutions?The platform includes several solutions:Idea Screening Pricing Studies Feature Prioritization Video FeedbackDo I nee

This week, get the latest on merch store point balances and what we're doing to fix it, learn how to resolve web intercept repeat display issues, and discover proven strategies to combat declining survey response rates with QR codes and email embedding techniques. Congratulations to ​@SCK02005 and ​@AngieYYS7661 for reaching Level 2! Merch Store Update: We want to address someth

Welcome! This guide will help you control which emails you receive from the Experience Community. Understanding Email SettingsYour email subscriptions work in two levels:Level 1: The Main Email SwitchThere is one main setting called "Subscribe to Experience Community Emails". Think of this as the power button for all community emails.When this is OFF:You will not receive any emails from the community It doesn't matter what other settings you choose All email

Learn from fellow seasoned XM Community members on how to succeed with Qualtrics and make the most of your XM Community experience! Thank you to ​@vgayraud, ​@Shashi, ​@jlsisthebest, ​@tstamper, ​@jmborzick, ​@MadhurSingh, and all others who shared their knowledge!  ResourcesXM Basecamp 

Let's dive into one of the fastest ways to build reliable, best-practice surveys: Certified Questions. We're talking about expert-designed questions that guarantee better data quality from day one.   FAQ for Personalizing Dashboards with Custom Metrics What kind of data can I use to build a custom metric? You can use a wide variety of data fields from your dashboard, including numeric values (like satisfaction scores or progress), counts of text fields (like open text responses), and survey metadata (like Responses or Duration). You can combine these with mathematical op

This month, we're celebrating the people, moments, and resources that make our Qualtrics Experience Community truly special.This month, we want to hear about YOUR moment of gratitude:Share with us about someone or something in the Qualtrics world that made a difference for you. This could be:A community member whose expertise or kindness left an impact A Qualtrics team member who went above and beyond to help you succeed A post, guide, or resource that was a game-changer for your project A conversation or inte

This week, discover how to customize your NPS question styling, learn to automate survey invitations based on embedded dates in your contact lists, and explore techniques for controlling mobile feedback limits by user location.  Congratulations to:​@Tree_Tops for reaching Level 1! ​@CRQualtrics, ​@hokie404, ​@LawrenceT for reaching Level 2!

Did you know nearly half of customers cut spending after one bad experience? But companies that close the loop on feedback, they reduce churn, resolve issues faster, and build lasting loyalty. Today, we're showing you how to automate that process.  FAQ for for Closed Loop TicketingWhat is the difference between the Inner Loop and Outer Loop? The Inner Loop focuses on immediate, individual follow-up to resolve issues or provide coaching. The Outer Loop uses aggregated insights from many tickets to drive structural improvements and organizational changes.What are common use cases for closed-loop ticketing?Organizations use closed-loop ticketing to automatically act on feedback in three ways: recovering at-risk custom

This week, learn how to build complex matrix tables with uneven layouts, automate your daily response exports with API solutions, and customize gauge charts for your CX dashboards.Congratulations to:​@cand829 for reaching Level 1! ​@surrogate-key, ​@KatieA  for reaching Level 2! ​@jake_dufinetz for reaching Level 4!

Merch Store FAQs: Our new Rank & Rewards Merch Store is Here! Beginning Thursday, Jan 29, exciting changes are coming to the XM Community’s Rank and Rewards program. Please read this FAQ post thoroughly to learn about the changes to our popular Rank & Rewards program. Merch Store FAQs 1. What’s changing?You asked, and we delivered -- we are pleased to offer XM Community members access to our new XM Community Merch Store. Previously, Community members would have to wait to level up to receive Community merch, and that merch came in the form of pre-set merch kits that could not be customized. Now, you can redeem your points whenever you like, and choose your *own* items. You also don’t have to wait to level up! You can redeem points at any time. 2. Is there new merch to choose from?Yes! After collecting feedback from Community