Product Release Notes

  Features Released On Or Before July 9, 2025 EX Enhanced Computations for Qualtrics Assist (EX): Enhanced data sorting and strengthened mathematical reasoning for qualitative questions in Qualtrics Assist that involve numerical calculations. Data Isolation for Qualtrics Assist (EX): Qualtrics Assist (EX) is now compatible with data isolated brands.  Research Hub Survey Card Preview: Clicking on a survey within Research Hub search results will now open a preview of the survey’s result dashboard, if one is available. XM Directory “Is any of” Filter in Search: You can now use “Is any of” as an operator when searching in XM Directory. This simplifies advanced searches by reducing the need for multiple “Or” conditions. XM Directory Triggers Deprecation: XM Directory Triggers have been deprecated. This includes the deprecation of both Automatic List Enrollment and Message Triggers. You can achieve the same functionality using Workflows.  Features Starting On & After July 16, 2025 Di

  Features Released On Or Before May 28, 2025 DistributionsReminder Effectiveness Metrics: You can now view metrics to measure the effectiveness of reminder distributions (both email and SMS). This includes the number of surveys started and completed as a result of the reminders. Please note that these metrics are only available for reminders sent after May 21, 2025. Features Starting On & After June 4, 2025 WorkflowsWorkflow Conditions: Workflow conditions now support if/else branching. This allows you to build multiple branching paths within the same workflow depending on if your conditions are met or not.   *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for

  Released On Or Before June 4, 2025 Admin New Survey Taking Experience: Brand Admins can now set the default survey experience for the entire brand, encouraging survey builders to use a more accessible and user-friendly layout. API Datasets API Deprecation: The Datasets API has been removed from the Qualtrics public API catalog. As of June 1, 2025 the Datasets API will no longer be available and any calls to those endpoints will result in 404 responses. Benchmarks EX Engagement Benchmark: The EX Engagement benchmark has been updated with refreshed customer data from 2024. Conjoints & MaxDiff Conjoint/MaxDiff Model Updates: The statistical model behind Conjoint and MaxDiff projects has been updated. This does not affect existing metrics. Distributions Reminder Effectiveness Metrics: You can now view metrics to measure the effectiveness of reminder distributions (both email and SMS). This includes the number of surveys started and completed as a result of the reminders. Please note

  Features Released On Or Before July 2, 2025 Discover Automatic Syncing & Unified Logins for XM User Accounts: Automatic syncing keeps users in sync between Qualtrics and Discover. Unified logins allows linked users to sign in to the platform once, and then navigate to Discover or Qualtrics. Employee Experience Comment Summaries (EX): This widget’s summaries are now powered by a hybrid model of ChatGPT 4.0 and a first-party generative AI developed by Qualtrics. Free Accounts Free & Trial Accounts: Free & trial accounts no longer have access to email functionality. Other distribution methods like social media and anonymous links are still available. Research Hub Searching in Research Hub: Responses to open ended questions will now appear when searching in Research Hub. Website / App Insights Sessions List Updates: You can now see the top 1,000 session recordings within the Sessions list tab. You can also see any security changes made, such as seeing if PII data was masked

  Features Released On Or Before June 25, 2025 Dashboards Dashboard Spot Check: Spot Check provides tips and warnings when you are editing a dashboard page. It will flag any errors in your dashboard, as well as provide recommendations for improving dashboard performance and accessibility. Gauge Chart Widget: A new option has been added to automatically migrate legacy gauge chart widgets to the newest version of the widget. Distributions Quantitative Online Panels: When creating a quantitative online panel, you can choose from a customizable template, or build your panel from scratch. Research Hub Data Isolation: The Research Hub is now compatible with data isolation. Survey Options Relevant ID Deprecation: RelevantID is removed from Fraud Detection. Now instead, there’s a Detect Duplicates feature that identifies repeated responses from the same participant using browser and device information.   Features Starting On & After July 2, 2025 Research Hub Searching in Research Hub: R

  Features Released On Or Before June 18, 2025 AdminSecurity Tab: This advanced security feature is now available for all Brand Admins in all licenses. Track user logins, add password requirements, and perform other tasks to benefit your organization’s security. Workflow Executions Admin Report: Track the most frequently executed workflows in your brand and your daily workflow consumption, so you can determine workflows you may need to remove.Research HubCollections: You can now add items to a collection in bulk.  Features Starting On & After June 25, 2025 DashboardsGauge Chart Widget: A new option has been added to automatically migrate legacy gauge chart widgets to the newest version of the widget.  *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in d

  Features Released On Or Before June 11, 2025 DiscoverTopics Recommendation: Topic recommendation in XM Discover uses artificial intelligence (AI) to analyze unclassified documents and existing topics, revealing hidden themes and topics that may have been overlooked by manual modeling.DistributionsSearch Results and Document Access Restrictions: Brand Admins can now restrict search results based on a user’s group or division. Users who upload files into Research Hub can also control who has access to view their document.Research HubACH Payments for Online Panels: You can now use a bank account as a payment option when purchasing an online panel.Strategic UXVideo Editor Updates: You can now export all transcripts from your Audio and Video Library in a single file. In the video editor view, transcripts are now broken out by line with timestamps.XM DirectorySummary Tab: Minor styling changes to the widgets shown in the XM Directory Summary Tab. The data displayed here has remained the sa

  Features Released On Or Before June 4, 2025 API Datasets API Deprecation: The Datasets API has been removed from the Qualtrics public API catalog. As of June 1, 2025 the Datasets API will no longer be available and any calls to those endpoints will result in 404 responses. Free & Trial Accounts ACH Payments: You can now use a bank account as a payment option when purchasing a self-service license or upgrading an existing free or trial account. Workflows Workflow Conditions: Workflow conditions now support if/else branching. This allows you to build multiple branching paths within the same workflow depending on if your conditions are met or not.  Features Starting On & After June 11, 2025 DiscoverTopics Recommendation: Topic recommendation in XM Discover uses artificial intelligence (AI) to analyze unclassified documents and existing topics, revealing hidden themes and topics that may have been overlooked by manual modeling.XM DirectorySummary Tab: Minor styling changes to th

Features Released On Or Before May 21, 2025 AdminNew Survey Taking Experience: Brand Admins can now set the default survey experience for the entire brand, encouraging survey builders to use a more accessible and user-friendly layout.BenchmarksEX Engagement Benchmark: The EX Engagement benchmark has been updated with refreshed customer data from 2024.Conjoints & MaxDiffConjoint/MaxDiff Model Updates: The statistical model behind Conjoint and MaxDiff projects has been updated. This does not affect existing metrics.ExtensionsExtensions Administration: The extensions administration experience for Brand Admins has been updated to make extensions more discoverable, improve the navigation experience, and make it easier to manage extension credentials and domains.Website & App InsightsDigital Experience Analytics: This feature is now organized in one easy-to-navigate tab, where you can set up, customize data collection, and preview session data for session capture. Intercepts Settings

Features Released On Or Before May 14, 2025 Survey Platform Project Approval: New settings have been added to allow survey collaborators to request approval for projects.  Features Starting On & After May 21, 2025 ExtensionsExtensions Administration: The extensions administration experience for Brand Admins has been updated to make extensions more discoverable, improve the navigation experience, and make it easier to manage extension credentials and domains.   *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your

  Released On Or Before May 7, 2025 Dashboards Dashboard Export Permission: For CX dashboards, a new dashboard setting has been added to enable or disable visualized aggregated data exports to CSV, TSV, and XLSX format. Patient Experience Benchmark: The Patient Experience benchmark has been updated with refreshed customer data from Q1 2025.Distributions Complaint Metrics in Distributions: Spam rate statistics for each email distribution are now displayed in the Distributions tab. Spam rate is the ratio of complaints received to the number of emails sent for a given distribution, and is calculated for each email provider. The Avoid Being Marked as Spam support page has also been updated with information and best practices for avoiding complaints. EX Delegate Updates: You can now import up to 100,000 delegates into an org hierarchy. The UI for importing, exporting, and managing org hierarchy units has also been updated. Location Experience Hub Multiple Instances of Apps: You can now con

 Features Released On Or Before May 7, 2025 Text iQ Brand Topics: You can now save Text iQ topics as a brand topic model. This allows the model to be used by any user in your license, helping to standardize text analysis across projects. After importing a brand model, you can customize it for your specific analysis. Strategic UX Data Isolation for Video Editor: The Video Editor tab is now available for data isolated brands. Survey Platform Pick, Group, & Rank Question: This question type is now available in the new survey taking experience. The “Stack items” and “Stack items placed in groups” formatting options are no longer available for this question type.  Features Starting On & After May 14, 2025 Website & App InsightsDigital Experience Analytics: This feature is now organized in one easy-to-navigate tab, where you can set up, customize data collection, and preview session data for session capture. Intercepts Settings: A new page that houses project-wide intercept setti

 Features Released On Or Before April 30, 2025 Location Experience Hub Multiple Instances of Apps: You can now configure multiple instances of Qualtrics apps.These apps can then be shared with different groups of users that may have unique needs. Multiple instances are currently only available for the Location Experience Hub. Survey Platform Calendar Question: New question type allows users to input a date and time using a calendar in the survey. New Support Pages App Configuration: This page contains information on configuring and sharing Qualtrics Apps, including Location Experience Hub, Manager Assist, and Dashboard Viewer.  Features Starting On & After May 7, 2025 Text iQ Brand Topics: You can now save Text iQ topics as a brand topic model. This allows the model to be used by any user in your license, helping to standardize text analysis across projects. After importing a brand model, you can customize it for your specific analysis.  *Disclaimer: The content provided on this we

 Features Released On Or Before April 23, 2025 Qualtrics App in Salesforce Custom Domains in the Qualtrics App in Salesforce: You can now send surveys from the Qualtrics App in Salesforce by using a custom “From” domain.  Features Starting On & After April 30, 2025 Location Experience Hub Multiple Instances of Apps: You can now configure multiple instances of Qualtrics apps.These apps can then be shared with different groups of users that may have unique needs. Multiple instances are currently only available for the Location Experience Hub. Survey Platform Calendar Question: New question type allows users to input a date and time using a calendar in the survey. New Support Pages App Configuration: This page contains information on configuring and sharing Qualtrics Apps, including Location Experience Hub, Manager Assist, and Dashboard Viewer.  *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in

 Features Released On Or Before April 16, 2025 CX Dashboards Dashboard Export Permission: For CX dashboards, a new dashboard setting has been added to enable or disable visualized aggregated data exports to CSV, TSV, and XLSX format. Patient Experience Benchmark: The Patient Experience benchmark has been updated with refreshed customer data from Q1 2025.WorkflowsExperience ID Change Event: You can now initiate a workflow whenever an email or SMS message bounces in a specific mailing list or in a directory. Run Now for Event-Based Workflows: Event-based workflows can now be run immediately. You can enter sample data or automatically generate test data to be used in the task run. XM Directory Event App: The XM Directory Event App (AKA the XM Directory Funnel Event) is being deprecated on June 30, 2025. See this linked guide on how to retain functioning workflows once this feature is removed. Features Starting On & After April 23, 2025 Qualtrics App in Salesforce Custom Domains in th

 Features Released On Or Before December 4, 2024 Survey Platform Deprecation of Spell Checker: The spell checker in survey tools and survey tools (ex) is being deprecated. This feature will no longer be available after December 4, 2024. Simple Layout is the New Survey Taking Experience: This update removes the term “Simple layout”, and allows you to opt in to the new survey taking experience, which is mobile friendly, completely accessible, and contains new question types. Once you’ve opted in, layouts will disappear from the Look & Feel. You can return to the old layout structure within Survey Options.XM PlatformAuthentication Organization Settings: A new section of organization setting used to control the login experience for your Qualtrics users. These settings allow you to enforce two-factor authentication and control your login URL. Two-factor authentication will be enabled by default for all new Qualtrics brands. Additionally, SSO settings for SAML and OAuth 2.0 connections

 Features Released On Or Before April 9, 2025 Distributions Complaint Metrics in Distributions: Spam rate statistics for each email distribution are now displayed in the Distributions tab. Spam rate is the ratio of complaints received to the number of emails sent for a given distribution, and is calculated for each email provider. The Avoid Being Marked as Spam support page has also been updated with information and best practices for avoiding complaints. EX Delegate Updates: You can now import up to 100,000 delegates into an org hierarchy. The UI for importing, exporting, and managing org hierarchy units has also been updated. Pulse Custom Sampling: Now when you set up a Pulse program, you can decide to manually assign participants to each survey. Strategic Research Moderated User Testing Updates: You can now generate a live stream link for Moderated User Testing interviews. Outlook calendar sync is also now available when configuring your project. Survey PlatformCompatibility Filter

  Released On Or Before April 2, 2025 CX Dashbords Improved Premade Benchmark Creation: By switching to the new benchmark editor, you get faster benchmark creation, new industry and regional filters you can save, improved version updates, and better benchmark widget-editing capabilities. Available in CX Dashboards only, not yet in EX. Dashboards Percentile Rank in Benchmarks: You can now select percentile rank as a metric within the benchmark editor. This option is also available when configuring one-time benchmarks. Record Table Widgets: If respondents upload files with their response, you can now download all of these files from your record table in a zip file. This option is only available in survey Results Dashboards and CX Dashboards, not EX. Directories Locations Tab: A new “Locations” tab has been added to the Location Directory. This update enables you to efficiently search for, view, and edit locations directly inside Qualtrics without the need for file uploads. Distribution

 Features Released On Or Before April 2, 2025 CX Dashboards Improved Premade Benchmark Creation: By switching to the new benchmark editor, you get faster benchmark creation, new industry and regional filters you can save, improved version updates, and better benchmark widget-editing capabilities. Available in CX Dashboards only, not yet in EX. Distributions WhatsApp Distributions: When creating a WhatsApp template message, you can now request approval for the message from directly within Qualtrics. Free / Trial Accounts Plans: The Plans tab in account settings has been updated to highlight Qualtrics’ current offerings and provide a streamlined upgrade experience.  Strategic UX Chapters and Interview Notes: The Audio & Video Editor can now display responses from Moderated User Testing projects, the Unmoderated User Testing Question, and Imported Video & Audio projects in AI-generated chapters that make it easier to analyze transcripts. AI-generated interview notes are also avai

 Features Released On Or Before March 26, 2025 Dashboards Record Table Widgets: If respondents upload files with their response, you can now download all of these files from your record table in a zip file. This option is only available in survey Results Dashboards and CX Dashboards, not EX. Directories Locations Tab: A new “Locations” tab has been added to the Location Directory. This update enables you to efficiently search for, view, and edit locations directly inside Qualtrics without the need for file uploads. Distributions WhatsApp Account Setup Within Qualtrics: Users using the WhatsApp sub-account model can now log in to your WhatsApp account directly from the Admin tab during onboarding. This option will only appear once a Twilio and WhatsApp account has been created by your Account Team. Results Dashboards Heat Map Plot: You can now report on heat map plots in Results Dashboards, achieving full parity for this feature with legacy Results. Workflows Load B2B Account Data in

There will be no product release notes next week, March 19th, due to the X4 conference. The support site will not be updated and there are unlikely to be any large product updates.Features Released On Or Before March 12, 2025 Dashboards Percentile Rank in Benchmarks: You can now select percentile rank as a metric within the benchmark editor. This option is also available when configuring one-time benchmarks. Employee Experience Saved Dashboard Filters: When saving a dashboard filter in an EX dashboard, there is now an option to include the org hierarchy filter in the saved filter.  Features Starting On & After March 19, 2025 None *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or

 Features Released On Or Before February 26, 2025 Customer Success Hub Customer Success Hub: The Customer Success Hub’s homepage has been redesigned to streamline your access to support and resources. For admins, we've made it easier for you to review your license and preferences.   Features Starting On & After March 5, 2025 Employee Experience NPS Questions: NPS Questions can now be used in the following EX project types: Engagement, Lifecycle, Pulse, Ad Hoc Employee Research. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to hel

  Released On Or Before March 5, 2025 Customer Success Hub Customer Success Hub: The Customer Success Hub’s homepage has been redesigned to streamline your access to support and resources. For admins, we've made it easier for you to review your license and preferences. Dashboards Benchmark Editor (CX): The XMI Customer Ratings Overall benchmark for CX dashboards has been refreshed with 2024 data. EX Healthcare Benchmark: The EX Healthcare benchmark has been updated with refreshed customer data from Q4 2024. Discover Smart Query: Use artificial intelligence (AI) to generate category rules based on your use case. This can be helpful for building and developing more complex category models in Designer. Employee Experience NPS Questions: NPS Questions can now be used in the following EX project types: Engagement, Lifecycle, Pulse, Ad Hoc Employee Research. Research Hub Survey Results Widgets for Search in Research Hub: Survey cards that are results in the Research Hub Search will display

 Features Released On Or Before March 5, 2025 Discover Smart Query: Use artificial intelligence (AI) to generate category rules based on your use case. This can be helpful for building and developing more complex category models in Designer. Employee Experience NPS Questions: NPS Questions can now be used in the following EX project types: Engagement, Lifecycle, Pulse, Ad Hoc Employee Research. XM Directory Sorting Contacts: You can now sort your contact data alphabetically by contact information, contact statistics, or embedded data fields.  Features Starting On & After March 12, 2025 Dashboards Percentile Rank in Benchmarks: You can now select percentile rank as a metric within the benchmark editor. This option is also available when configuring one-time benchmarks. Employee Experience Saved Dashboard Filters: When saving a dashboard filter in an EX dashboard, there is now an option to include the org hierarchy filter in the saved filter.  *Disclaimer: The content provided on th

 Features Released On Or Before February 19, 2025 Dashboards Benchmark Editor (CX): The XMI Customer Ratings Overall benchmark for CX dashboards has been refreshed with 2024 data. EX Healthcare Benchmark: The EX Healthcare benchmark has been updated with refreshed customer data from Q4 2024. Research Hub Survey Results Widgets for Search in Research Hub: Survey cards that are results in the Research Hub Search will display widgets from results dashboards if available.  Features Starting On & After February 26, 2025 None Features Released On Or Before February 19, 2025 Research Hub Research Hub Homepage: The Home tab of the Research Hub now includes recent searches, recently updated collections, and recently uploaded files. Research Hub Search: Simple explanations have been added to clarify the search experience. You can now narrow down searches to documents you have access to with a single click. The end of relevant search results will be also indicated with a note, although yo