Product Release Notes

  Released On Or Before March 5, 2025 Customer Success Hub Customer Success Hub: The Customer Success Hub’s homepage has been redesigned to streamline your access to support and resources. For admins, we've made it easier for you to review your license and preferences. Dashboards Benchmark Editor (CX): The XMI Customer Ratings Overall benchmark for CX dashboard

 Features Released On Or Before March 5, 2025 Discover Smart Query: Use artificial intelligence (AI) to generate category rules based on your use case. This can be helpful for building and developing more complex

 Features Released On Or Before February 19, 2025 Dashboards Benchmark Editor (CX): The XMI Customer Ratings Overall benchmark for CX dashboards has been refreshed with 2024 data.

  Released On Or Before February 5, 2025 API Setting API Rate Limits: Brand Admins can now enforce API rate limits for individual users, putting a cap on how many requests the user can call per minute. Dashboards Dynamic Text in Rich Text Editor: The Rich Text Editor widget now supports displaying date and metrics data as dynamic text.

 Features Released On Or Before February 12, 2025 Website / App Insights Users Tab Updates: The Users tab within Website / App Insights projects has been updated. The process for adding users has been simplified, you can now bulk edit permissions for multiple users, and you can filter the users page to search for users with specific permissions. Workflows

 Features Released On Or Before February 5, 2025 API Setting API Rate Limits: Brand Admins can now enforce API rate limits for individual users, putting a cap on how many requests the user can call per minute. Workflows Building Workflows: The Workflows editor has been updated with a streamlined interface to enhance the way you

 Features Released On Or Before January 29, 2025 EX Add Participants from Global Directory: A new method for adding participants to EX projects. You can use this option to search for individual participants that exist in your EX directory and add them to the project. Survey Platform Li

 Features Released On Or Before January 22, 2025 Dashboards Dynamic Text in Rich Text Editor: The Rich Text Editor widget now supports displaying date and metrics data as dynamic text. Healthcare Patient Experience Benchmark:

 Features Released On Or Before January 15, 2025 Directories Updated Directories Landing Page: For users with access to multiple directories, the landing page when selecting Directories from the global navigation menu has been updated. On this page you can select and view the Employee Directory, Contacts Directory

  Released On Or Before January 8, 2025 Discover Machine Learning Sentiment (Discover): Machine learning evaluates the positivity/negativity of text and assigns sentiment labels to sentences across all supported languages. If it is enabled, this kind of sentiment replaces the previous rules-based approaches. Pulse Transferring Pulse Programs: You can now transfer ownership of Pulses using Project admin, just like other EX projects.

 Features Released On Or Before January 8, 2025 Pulse Transferring Pulse Programs: You can now transfer ownership of Pulses using Project admin, just like other EX projects. XM Platform Automatic Survey Closure:

These are the last Weekly Release Notes for 2024. No new content or updates will be published to the Support Site, Customer Success Hub, or Product Roadmap from December 19, 2024 to January 2, 2025. Features Released On Or Before December 18, 2024 Workflows

 Features Released On Or Before December 11, 2024 Discover Machine Learning Sentiment (Discover): Machine learning evaluates the positivity/negativity of text and assigns sentiment labels to sentences across all supported languages. If it is enabled, this kind of sentiment replaces the previous rules-based approaches. New Support Pages XM Directory Triggers in Workf

  Released On Or Before December 4, 2024 Directories Location Directory Settings: Location directories now have a location settings menu where you can edit, update, and delete location data sources. EX Employee Led 360 Projects: A new type of 360 project that allows for more individual flexibility. Employees can opt-in to receiving 360 feedback, choose who’d they’d like to receive feedback from, and decide when they’d like

Due to the Thanksgiving holiday, there will be no release notes next week. Features Released On Or Before November 20, 2024 Directories Location Directory Settings: Location directories now have a location settings menu where you can edit, update, and delete location data sources.   Features Starting On & After November 27,

 Features Released On Or Before November 13, 2024 EX Employee Led 360 Projects: A new type of 360 project that allows for more individual flexibility. Employees can opt-in to receiving 360 feedback, choose who’d they’d like to receive feedback from, and decide when they’d like to receive feedback based on their individual development goals. 

  Released On Or Before November 6, 2024 AdministrationAdmin Reports: You can now export the API Usage Details table as a CSV or TSV file.CX DashboardsQuick Service Restaurants Benchmark: The Quick Service Restaurant benchmark has been added for CX dashboards. With this benchmark, you can use insights from other organizations to analyze customer experiences in an increasingly competitive landscape.

 Features Released On Or Before November 6, 2024 WorkflowsAPI Usage Threshold Event: A new Workflows event that allows you to monitor your brand’s API usage and trigger a workflow when the usage meets critical levels.  Features Starting On & After November 13, 2024 XM Platform

 Features Released On Or Before October 30, 2024 AdministrationAdmin Reports: You can now export the API Usage Details table as a CSV or TSV file. CX DashboardsQuick Service Restaurants Benchmark: The Quick Service Restaurant benchmark has been added for CX da

 Features Released On Or Before October 23, 2024 DashboardsSecondary Y-Axis in Line & Bar Chart Widget: You can now set a minimum and maximum for the secondary Y-axis in the Line & Bar Chart widget. WorkflowsViewing Successfully Triggered Workflow Runs: You can now view information about how each individual condition in a workflow wa

  Features Released On Or Before October 16, 2024 DashboardsHealthcare Patient Experience Benchmark: The Patient Experience benchmark has been updated with refreshed customer data from Q3 2024. New dimensions have also been added, including Length of Stay, Trauma Level, and Readmission Rate.

 Features Released On Or Before October 9, 2024 Web / App InsightsCustom CSS for Digital Creatives: The Responsive Dialog and Feedback Button creatives now support custom CSS. XM Directory

Available now in the ‘Get Technical Support’ section of your Customer Hub Did you know that Qualtrics hosts thousands of technical support resources? That’s A LOT of content! And while these pages are available at your fingertips, we wanted to make it easier for you to get the answers you need.The new Qualtrics Support AI Assistant will be available to you 24/7 in the Get Technical Support section of your Customer Hub. The assistant can answer your trickiest product questions and give you easy step-by-step instructions.

Qualtrics product offerings are constantly updating and improving. Product Release Notes serve as a way to record recent updates to the product with links to support documentation. As an added bonus, we'll include support pages that might've had big edits clarifying how existing features work.What kinds of updates are included here?New products Changes to existing products (both big and small) New support pages and other step-by-step guides. Since this category is more focused on product updates than the support site itself, we will exclude tinier site updates, like rewording a sentence, changing a typo, or a minor screenshot change. However, if a small support site change majorly affects workflow or understanding of functionality, we try to include it.How often will posts be added to this category?Weekly, and monthly!

   Released On Or Before October 2, 2024 EXPseudonymization for Existing Projects (EX): You can now pseudonymize projects that were activated before the Pseudonymization Policy was enabled. Also, pseudonymization settings are now in the retention policy tab in the Data Privacy settings.  Pulse Programs: Pulses have been given many major improvements, including