Survey Platform

Hi Everyone,I've been exploring Qualtrics recently and encountered a minor challenge. I'm curious if it's feasible to implement segmentation within a survey without applying it to the entire customer base.Specifically, I'm interested in utilizing our customer database to create a segmented audience and then employing that segment as the target audience for a survey within Qualtrics.Does anyone have experience or insights into this process? I'm keen to understand the feasibility and best practices associated with targeting a specific customer segment in Qualtrics surveys.Thank you in advance for your input and expertise!  

Hi all, Is a way to change the file name  in export automation. I know automatically the timestamp is added in the file name at the end , But i wanted to know is there any way i can change this timestamp 

Hello I am running a survey experiment three arms. Every respondent is shown all the treatments in random order, and they have to answer a battery of questions (in a matrix) after every vignette.  I would like to randomize the order of how the question appear in the matrix, but keeping the order consistent for each respondent.  What I did is to create a question called Order, with the matrix question and a randomization of the order. Then for each vignette i use the "carry forward statements"statement feature to make sure they see questions in the same order.  The approach is working but I am unable to export the order in which the question are displayed. The reason is that the question is hidden, and hence even if I click on the "Export viewing order data for randomized surveys" when exporting the data what I get is an empty cell for my Order question because it was not displayed. Does anyone knows how I can export the order showed in a hidden question/ or a carry forward question? Ot

I added the RelevantID, Bot, and Prevent multiple response options.To eliminate/cancel fraud responses I added embedded data fields in the survey as the first block. After two or three blocks, I added "then branch if" based on the data from embedded data (relevantID, Ballot Box Stuffing, Recaptcha) to direct fraud responses to the end.When I do survey preview, the options work: the survey is finished when I arrive at brunch logic, as I have already responded before; and values appear in the embedded data fields in the database.However, when I use a personal link, the embedded data does not work: the survey is not finished at the brunch logic and no value from the embedded data fields appears in the database.Do these options not work with personal links? What am I missing? I know personal links should be used only once, however, I want to prevent multiple responses for participants with multiple ID or other fraud strategies in data collection platforms. Thank you for the help!

I want to randomly present one of the two blocks unevenly at a proportion 9:1.

Hello Everyone, Can we store ResponseId inside an embedded variable at start of the survey.

Hello,Can I repeat the same 4 questions for the 6 scenarios each participant sees? It's not based on a question, so I don't know how to use the loop and merge.Thanks!

Hi, I need helpThe home page says my survey is active but the data and analysis section says: Last Record Collect - Never (Inactive). Please why is it saying its inactive   I have about 5 responses but the data and analysis page says ‘ recorded response (0/5)’ - recently added responses are being processed for speedier viewing. Please why are my responses saying that? I cant view my responses. 

I have a list of 60 strings of text that I would like to insert as embedded data, but I would only like each string shown to one only person. So Person 1 sees string 1, Person 2 sees string 2, etc…Quotas won’t work because I am recruiting via Prolific and new participants join before the quota count increments, so I end up with 4 or 5 people seeing String 1 and then 4 or 5 people seeing String 5, etc.,.Any ideas?

I am wanting to have an output where the totals of multiple inputs of previous questions adds up by itself so that the user can check the total at the end, is this possible?RegardsOllie 

Good morning,I hope all is well.I had a question regarding how to add sub-answer choices or additional information to an answer choice. Please, see the example below:Funding (e.g., grant funding, federal/state/local funding) This could include funding for any of the following: Staff (e.g., creation of a position at an agency. This position would be fully or partially dedicated to fulfilling this action.) IT (e.g., IT support to build a database, create an ap) Marketing/ outreach (e.g., Involvement of external marketing firms, paying agency marketing team for specialized support.) Research (e.g., Contracting with research team at a university) Is there a code I can use to conduct this action?Thank you in advance for your assistance.Taylor

My survey is now complete and I’m looking to export to an Excel file. Despite all responses being selected only 3 responses are included in the downloaded file. I have exported this survey throughout data collection to review and haven’t had any issues, so not sure what is happening now?It appears to work in other formats. It also shouldn’t be an issue with file size as this is a very short survey amongst a rather small cohort.If anyone has any ideas on how to fix this that would be great!

Hi, I want to leave an open comment box on a multiple-choice question. I want the survey to allow for people to choose one answer from the multiple-choice selection and leave a comment if they feel the need to. The problem I am having is I cannot find out how to allow them to select just one of the multiple-choice options and leave a comment. Is there a solution to this?Thanks

I have created a couple of surveys in which select individuals receive Personal Links in order to do confidential voting. However, I have played around in the Flows section of the surveys to try and manipulate the system so that the recipients do not get error messages (specifically, “Please Answer this question,” or “Unable to Log In with Information Provided”) These come up even when I’ve entered in the recipient emails in the Flows section and in the distribution section when creating personal links. Nothing has worked! I’ve even talked with Customer Service and thought I might have solved the issue, but still no resolution. Help!

hello, setting my quotas. I have quotas that have been exceeded. What can explain it? 

I have to set up ticketing for 3 surveys and for each survey there is a separate email id that needs to receive email once the ticket is created. There will be 3 groups of people that will manage the tickets of the respective surveys and neither of the groups should see each other’s tickets. For this should ticket groups be used or ticket teams or both?

Hi I have had multiple responses to a survey.  I didn’t realise qualtrics had recoded the answers as 1-11 when I need it 0-10.  When I go into the survey and recode the values to 0-10, it still exports as 1-11.  Is there a way to recode the values to 0-10 so when I download existing and upcoming reponses I will get 0-10 recorded?. Thank you The attachment shows my ‘Recode values screen”. Responses are still recorded as 1-11, and not 0-10.Thank you

Hi!I wanted to ask if anyone has also experienced this issue wherein piped text does not change after a respondent goes back to change their answer. Below is how the question was set up:Q1: Please rate the following statements (from Strongly Disagree to Strongly Agree)Statement 1 Statement 2 Statement 3 Statement 4 Statement 5Q2: You indicated that you strongly agree with the following statements:${q://QID7/ChoiceGroup/SelectedChoicesForAnswer/11}Can you please share what positive experiences you have had to give the above rating? [text field answer]-When testing, I rated 3 statements in Q1 as strongly agree - and this piped into Q2 correctly. However, when I went back to Q1 and changed it to only rate 1 statement as strongly agree, the 3 statements originally selected have remained.Any help here would be appreciated! Thank you. :) 

Hi all.I exported Qualtrics data for both numeric and choice and just realized they have misfigured data. For example, if the choice data set showedStrongly agree: 11 Agree: 25Neither agree or disagree: 23Disagree: 26Strongly disagree: 17Then, the numeric data set showed1: 112: 03: 254: 235: 266: 17so that it automatically codes “Agree” to “3” and then creates “6” as “Strongly disagree” when it’s supposed to be “5”. It did not happen to every question, but some of them. For one question even creates “7”, although the choice answer was “Strongly disagree”.  Does anyone know how to solve this issue?  

Hi All, I am getting error like below while generating test data and test data generation stops with below error.Error: A loop was detectedQuestion where this error is appearing is a normal mandatory matrix question and not sure why this error is coming. Any suggestion from any one here? Thanks,Salim

I have utilized HTML to embed a 57-minute video into my Qualtrics survey. However, I would like my respondents to view only 85 seconds of the video. Since the video link is from YouTube and I don't have the option to download or edit it directly, I am wondering if there is a way to restrict the playback duration to just 85 seconds through the URL.

I’m trying to find documentation on what Qualtrics loads when in a public-facing survey. The survey I’m getting ready to launch goes like this:10-12 seconds load the first page from whatever referring link. This page only contains html and one MC (it’s a consent form). 10-17 seconds to load the 2nd page. This contains 5 multiple choice questions, one of which uses in-page display logic based on the answer to one of the earlier questions.2-3 seconds to load the 3rd page, which has a MC choice question with 60 answer choices that each have an image for an answer (a 150pxx220px png).2 seconds to load the 4th page, which has a slider question that’s visible, and several hidden questions doing some heavy lifting around checking for room in quotas based on the answer to a regular multiple choice question on page 2.2-3 seconds to load the 5th page, one MC question visible, several hidden questions with two-layer display logic on each answer choice using  the answers to the image answer questi

Hi everyone, I have a client survey that measure 3 different touchpoints with 3 different CSAT question corresponding to them. So a survey response will containt all 3, and a filter will either include or exclude all 3 of them.However, in the dashboard I want to breakdown by touchpoint and since the client already running the survey. I think the option is to break each response into 3 and store it at Imported data project or a survey response.How should I do this? Thanks in advance

Hi EveryoneGenerally an NPS question will state.How likely are you to recommend X to a friend or colleague? (Not Likely > Extremely Likely)But I would assume you could use…How satisfied are you with X? (Not Satisfied > Extremely Satisfied)Please let me know.Thanks :)

Hello,I work on our post-call survey for our company’s contact center.  We’ve thrown around the idea of including the customer’s name in the opening of the survey to make it more personable.  I’m curious whether any of you have implemented this with your customer surveys? If so, do you have a comparison of data when including the customer’s name and not? What were the differences? Were there any negatives from this?Thank you,