XM Directory

How can I avoid duplicate contacts being created in XM Directory?

Hi,  I recently pulled a distribution list from surveys that were sent and saw that the external data reference field was not fully populated; some file numbers were there and some were not. I looked in the directory that was used to create the distribution, and they are there. Any idea what could be causing this?

Hey everyone, tldr: 1) Is there an alternative to using embedded data and loop & merge for randomly assigning text blocks to participants so that the same block can appear on several pages and still be identifiable in the analysis? 2) Is there a way to import embedded fields from excel?I am planning a manipulation check for an experiment in which participants evaluate LLM outputs along three dimensions. In this manipulation check survey, I have 33 unique LLM outputs for each of the 3 treatment conditions to be evaluated. Each output needs to be randomly allocated to participants so that every output in every treatment is rated by three independent raters. Each rater should only see one output, but they evaluate it across three consecutive survey pages. That means the assigned output must be displayed on and remain identical across these pages and must be trackable in the data. My last attempt using loop and merge failed because the randomisation didn’t end up balanced.My current pl

There is no way to use the same template for a distribution email as a reminder email. I have to store two separate emails due to the filtering on sub-type in the selection field from the email form. This is rather frustrating as it means that I am now forced to keep two copies of this email and update both of them with any changes I make. This is just duplicating data for no reason and should have a workaround

Hi everyone,I’m trying to build a global survey use case in Qualtrics where a single master survey needs to be distributed to respondents across 5 countries, each receiving it in their local language (English, French, German, Spanish, and Japanese).Here’s what I’ve set up so far: Created one master survey with 5 language translations under Tools → Translations Added an embedded data field in the Survey Flow (Language) Created a contact list in XM Directory with a field for each respondent’s language preference (e.g., EN, FR, DE, ES, JA) Plan to distribute via Qualtrics email Questions: What’s the correct configuration for Qualtrics to automatically send the survey in the respondent’s preferred language? Should I use Language or Q_Language as the embedded data field? Appreciate any help or best practices from anyone who has implemented a similar setup.

Hi everyone,I have a workflow that feeds the XM Directory and creates transactions using the “Add Contacts and Transactions to XMD” task.I’d like to send an email automatically every time a new transaction comes in.Could someone please guide me on how to set this up?Thanks in advance for your help!

I’m wanting to use Qualtrics to send out a short SMS simply to instruct the recipients to download our app - but I don’t need/want to attach a survey to it… is there a way to use Qualtrics in this way?

Hi XM Community,My org is using ExternalReference as our sole identity resolution rule and we want to see if we can avoid triggering a contact creation when a record (whether in a workload, file upload, etc.) contains an ExternalReference value which does not already exist?i.e. if I upload a contact with ExternalReference 1234, and there is no match for it in the system, I want to discard the record, not add the contact. If I upload contact w/ Ext. Ref. 123 and it is found, I want to update that existing contact.We have a team that populates the directory via API, so we prefer to allow them to manage the contacts and want to minimize erroneous info and unverified contacts added from secondary systems. We utilize workloads, manual file uploads, and the Qualtrics File System to quickly populate lists (sometimes thousands of contacts, so hand choosing contacts is out of the question), so we’re looking for directory level settings or logic to satisfy this requirement.Anyone resolved a simi

One of the researchers on our team had this idea and I am posting on their behalf. We distribute our studies through our marketing team right now causing us to have less control over how many people respond or sign-up. Specifically for moderated studies, it’d be nice to be able to cap the number of interviews you have for the entire study. This is similar the cap you have for the maximum of interviews in one day, but just scoped larger to be for the entire study. Hope that makes sense!

We are distributing Exit Surveys to employees and trying to distribute the survey to them before their last day of employment.  In order to do this, we would like the HR Manager of the business unit to be able to add the participant through survey collaborator access.  Is there a way to limit their visibility to only the employees in their business unit AND also not allow them to edit any log in information on participants  (i.e. email address)?

Hi All, I have a project which using 1 sample and for different survey. How I able to setup that in workflow.^.^ 

Hello Friends! I am a simple user and I hope this is a simple question. I need to make an adjustment to a workflow email. After making the changes I need, I click on the blue save button, but nothing happens.Nothing.All of the fields look good. No red banners indicating a field problem or java script problem. I have tried multiple browsers in both normal and incognito modes - with multiple “refresh” attempts. There are no cache issues, I have logged off and logged on. I have removed the task and attempted to make a new one - same result.I am stumped.Thoughts?

Hello community! I wanted to reach out to look for any suggestions on how you all might be using/solving for a problem. We are currently looking to build an opt-in style customer research community - A group of customers that sign up to be willingly engaged often for feedback (surveys, requests for 1:1 deep dives, etc.). The XM Directory has a great capability of segmenting and profiling customers so that we reach out only to customers on topics that are relevant to them. Admittedly, what is missing is the ability to have a "platform" so to speak that creates engagement from the customer community. Something along the lines of a place where this community of customers can go to see what all is available to respond to, or a way for us to communicate back with them what we are learning/doing with their feedback, something that could be gamified, etc. (beyond just a newsletter email back to them).Are any of you doing something like this? How have you solved for this opportunity? I would l

Hello :)I want to daily import contacts via an SFTP server and send a survey via email to all newly added or updated contacts with certain embedded data criteria from the most recent import.I’ve tried to set everything up in Workflows, but I end up with the workflow sending the survey either to everyone that is in the respective list where the contact are added to (send survey to: list) or noone (send survey to: T-ID 5).Independently of the outcome the run history of the workflow tells me that everything went as expected, e.g. in thi sexample no mail has been sent (can also be seen in contact history and survey distribution tab: What am I doing wrong?Looking forwward to your help,Sophie

Hello,I have an IDP that has around 3,000 records and I need to delete all the records daily for as per our organization’s privacy policy. I tried to delete it using an API, but I get failed tasks because of API limit.Is there a workaround anyone can suggest please? :)  Thank you!Dani

My Lists in directories seem to keep being made private even when I unclick the “Make data in this list private.” My survey data cannot be private do to needing embedded data information when I download the results. If someone knows a solution to this issue, I’d greatly appreciate it 

We have a longitudinal study in which participants complete event recordings (text) across different surveys and then those are presented again in later surveys for them to rate. Right now, it is set up so that - for example -Survey A creates a  contact list of ID (from external source) and text entries Apos and Aneg.Survey B then uses ID from A to authenticate and then Apos and Aneg as embedded data to present again. Participants also enter new events as Bpos and Bneg (to be used in Survey C). This creates a new contact list of ID and text entries Bpos and Bneg. Survey C is then the same as B except using Bpos and Bneg.  However, if participants do not complete Survey B, they cannot be authenticated to go into Survey C because they do not exist in the B contact list.  Is there a way to create an overall contact list so that has ID, Apos & Aneg, after Survey A and then ADDS Bpos and Bneg IF they do Survey B so that the ID remains from A to be able to be authenticated for Survey C. 

I need to take multiple text entries from one survey and be able to present them in another survey later. I had previously done this using a trigger that added the data to a contact list, but Qualtrics has changed the way this works and I’ve failed repeatedly to make it work. Here’s the gist:Survey A has text entry questions AP and ANSurvey B needs to be able to present AP(response) and AN(response) as piped text (e.g., “Here is what you wrote previously: [blahblahblah]“)Participants will be entering the Survey A and Survey B from an external app that provides an ID as an embedded field (“ID”) - and this is how Survey B will use the correct data from Survey A.  I’m reasonably sure that this is an XM Directory question, but have been entirely unable to get anywhere. 

Hello all, I would like to use data contained within a List in my XM Directory in a Dashboard. I managed to do it “manually” by exporting data from my List, importing it in a project, and defining this imported-data survey as a data source in my Dashboard. Works fine, but I need to repeat the process on a regular basis to synchronize my Dashboard with the List. Very tedious !!! Would anyone have a hint on how to automate the process to ensure the Dashboard is updated without any human intervention ? Thanks in advance for your ideas.

Hello, I am in the process of finalizing a directory setup that is fed by a survey. The survey feeds the directory via a workflow (specifically via embedded fields). I’ve tested multiple times and 90% of the fields are filing/logging in the directory correctly. However, there are 2 items giving me trouble: For one of the questions in the feeder survey, the answer options are formatted with bold and coloring/italics, as shown below. Fruit (Apples, blueberries, bananas) Other fruit includes strawberries, blackberries, etc. Veggies (Peppers, carrots, onions) Other veggies include potatoes, spinach, etc.  The only value I want in the directory is the category in bold (e.g., Fruit, Veggies). Instead it logs the full option as shown below, even after I recoded the values (and variable names) in the survey.  <strong>Fruit</strong><br />(Apples, blueberries, bananas)<br /><span style="color:#c0392b;"><em>Other fruit includes strawberries

Hi All,My study participants complete a baseline survey (via an anonymous link) then need to be invited (via email) to complete a 6-month follow-up survey (via a personalised link).The follow-up survey invitation email for each participant needs to be triggered exactly 6-months/182 days after they complete the baseline survey. And, they need to be sent reminder emails at 7-, 14-, 21-, and 28-days after receiving the invitation email (but only if they haven’t completed the follow-up survey).I originally tried to configure this using a Directories Workflow triggered by participants being added to a segment once they meet the 182-day criteria (see below). The segment criteria is working as I had hoped. However, instead of the workflow emailing only the person who is newly added to the segment, it emails everyone who is already in the segment as well as the person who is newly added.I submitted a support request to Qualtrics and spoke with 2 of their IT support staff and they were unable t

Is it possible to overwrite fields in an XM Directory as “null” through a survey/workflow? I have a contact list with data fields populated through Workflow, and even if I clear those fields from the contact list manually, or even delete the user from the contact list, the fields and contact still exist in my org’s main XM Directory and if I recreate that record in a contact list (same email/external data reference combo), those deleted fields repopulate either in the contact list record or are recognized as populated in the survey logic (because the fields still exist in the main XM Directory record which I do not have direct access to). I can’t seem to find a way to clear those fields back out without having to ask IT to do it from the admin side. I just want to confirm that there is no way to do this before I start working on a different solution to my issue. I may be able to overwrite them with different info (such as a space or the text “[cleared]” or something like that), but cle

A while back I launched a survey with data that was accidentally set to private. This seems to mean that the embedded data does not appear for the Results or Data & Analysis tabs. Does anyone know how to retroactively remove private mode for a data list or to filter with embedded data from a private list? Thank you

Long ago, I remember using contact list triggers to send a survey to only new contacts on a mailing list when they are added.  Now that triggers have been replaced by workflows, I cannot figure out how to get the survey to distribute only to the contacts I’ve just added to the list, rather than the whole list. I’m using the Experience id change to initiate the workflow when a new contact is added to a mailing list and the send survey via email task.  Would the answer be to create segments on the list?  Also I realize that I could just create separate distributions for each of these, but I would rather have a single list. I’ve attached a screenshot.

Hello, I’m curious if anyone has experience with bringing in identifiers to the XM Directory that are not 1:1 with an individual.  I want to bring in “user id” as a field, but in our system it can be possible for an individual to have multiple user ids.  I don’t want to create multiple records for individuals - has anyone encountered or solved for this type of situation. Thanks!