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SeanSQualtrics Employee

published in Announcements

Learn Qualtrics Live Virtual Event Series

Join us for our quarterly Learn Qualtrics Live event series. During the event, attendees will have the opportunity to join breakout rooms where our experts will provide free training on Qualtrics features and products. Topics will rotate throughout the year. Space for this event is limited — please only register if you plan to attend live.Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming Sessions Follow-Up Resources & Next Steps Session Resources Fundamentals of Survey Building Learning checklist Support page XM Basecamp course Fundamentals of CX Dashboards Learning checklist Support page XM Basecamp course Fundamentals of Employee Engagement Learning checklist Support page XM Basecamp course Fundamentals of XM Directory Support page XM Basecamp course Fundamentals of Text iQ Sup

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1 month ago

AmaraWFormer XM Community Team Member

published in Announcements

Community Connect Virtual Event Series

Join us for Community Connect, your opportunity to learn from fellow Qualtrics practitioners who are leaders in XM. During these events, our special guests will share their most impactful use cases, insights into their XM journey, and practical tips for growing an XM program. Plus, you can ask questions of our guests before and after the event in the XM Community! Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming Sessions Past SessionsWe have been pleased to welcome all-star speakers to our Community Connect in the past! Use the links below to access the event recordings! FeedbackWe value your insights and feedback. Please share your feedback on our digital events here.

42145

2 months ago

AmaraWFormer XM Community Team Member

published in Announcements

Announcing the Full Lineup of Qualtrics’ Customer Events! 🎉

We are thrilled to announce two brand-new events, exclusive to Qualtrics customers: XM Excellence and Onboarding Office Hours! These events join our event lineup alongside Learn Qualtrics Live and Community Connect. Registration for all of these events is open now! All of these events are free, and are designed to help you learn the platform, get inspiration and guidance for your XM program, and maximize the ROI from your Qualtrics license. Space is limited, so be sure to secure your spot early. Let’s take a closer look at each of these events:Onboarding Office Hours - These 45-minute sessions will help you understand your Qualtrics resources and how to take your first steps in the platform. Don’t miss Q&A with our XM Success team at the end of the event! Learn Qualtrics Live: During this 60-minute event, our experts provide product training covering a variety of topics and features. You’ll have the opportunity to join the breakout session of your choice! Community Connect: Dur

2772

5 months ago

SeanSQualtrics Employee

published in Announcements

Onboarding Office Hours Virtual Event Series

Join us for our monthly Onboarding Office Hours event series. Our experts will introduce you to Qualtrics, the resources available to you, and how to get started in the platform. This free onboarding session is designed for new Qualtrics users and will have a live Q&A session. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming Sessions January February March Follow-Up Resources & Next StepsExplore your personalized Customer Success Hub to connect with your account team, view your account details, access your services, and more. Receive step-by-step guidance on creating your first project using one of our Launch a Project checklists. Attend a free product training hosted by our experts at an upcoming Learn Qualtrics Live event. Explore all of the resources available to you using the Explore My

1274313

6 months ago

SeanSQualtrics Employee

published in Announcements

XM Excellence Virtual Event Series

Join us for our biannual XM Excellence event series. Our product experts will host three breakout sessions focusing on XM for Strategy & Research, XM for Employee Experience, and XM for Customer Experience. Each session will discuss Qualtrics best practices you can use today to improve your programs. This free session is designed for all Qualtrics users. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming SessionsCheck back soon for upcoming sessions! Past SessionsFeedbackWe value your insights and feedback. Please share your feedback on our digital events here.

44352

7 months ago

natmaxwellQualtrics Employee

published in Product Release Notes

🚀 Maximize your Program Impact with your Qualtrics Success Package

Are you a Success Package user looking to empower your team and accelerate impact across your XM journey? Whether you already have a program strategy in place or are just getting started, this guide provides a comprehensive overview of everything you need to know to make the most of your investment in Qualtrics.Learn How to Access Your Services Experience Services Tailored to Your Goals Review Best Practices for Effective Services Conversations Additional Resources Learn How to Access Your ServicesWatch the Two-Minute Tips below for a quick overview of how to effectively use and manage your Success Package services directly from your personalized Customer Success Hub: Experience Services Tailored to Your GoalsOnce you’re ready, you can kick off a conversation from your Customer Success Hub at any time by selecting one of the following options:Note: The options available to you will vary depending on your Success Package. If you’re interested in upgrading your package to access addition

5790

9 months ago

Michael_CookseyAdministrator

published in Product Release Notes

Resubscribe to Product Release Notes Now ⚠️

Important Announcement 👈We recently reorganized and consolidated categories on the XM Community! To streamline information and make product announcements easier to find, we now have one, single product release notes category.Because of these changes, your subscription to the release notes category may no longer be valid. Please resubscribe to the product release notes by following these quick steps:Navigate to the product release notes category Click the SUBSCRIBE button at the top of the pageFind the “subscribe” button hereNOTE: If the button says “UNSUBSCRIBE,” that means you are already subscribed, and no action is required. Questions? Ask me in the comments and tag me: @Michael_Cooksey 🤓

11980

1 year ago

Michael_CookseyAdministrator

published in Announcements

🗳️ Are you attending X4? Let us know if we'll see you there!

Hello, XM Community members! X4 will be here before you know it -- and we want to make sure we know if we will be seeing YOU at the event in Salt Lake City 🏔️🏔️🏔️Let us know in the poll, and then tell us in the comments if we will have the pleasure of seeing you in person. Without giving too much away just yet, there may be a special opportunity to gather and say hello in person during the event. So, let us know! We’d also like to know in the comments if this will be your first time attending, or if you have attended X4 previously. I wonder who here has attended X4 the most number of times? 🤔If you don’t know your plans yet, or are considering attending, please let us know that, as well!

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1 day ago

Michael_CookseyAdministrator

published in Announcements

📣 X4 is BACK | Salt Lake City, USA, March 18 - 20, 2025

At X4 2025, you’ll have the chance to hear from leading brands who have successfully scaled their experience management programs to keep ahead of trends and outpace their competition.Community, live and in real timeXM Community members know the value of connecting with others. X4 is community, personified. Connect in person with customers and XM practitioners from around the world. And, you’ll learn how to immediately evolve your own programs—increasing your ability to do more with less, to foster broad cooperation and alignment, and to deliver transformational impact.Unlock success in your role and industryEnjoy a learning experience that’s tailored to your role and objectives— attend sessions led by brands you know, get the latest advice from the XM Institute, and participate in interactive workshops. Advance your skills at BasecampThis add-on provides extra hands-on training to help you master the skills needed to design, launch, and mature your XM programs. Choose from 20+ differen

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2 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - December 18, 2024

These are the last Weekly Release Notes for 2024. No new content or updates will be published to the Support Site, Customer Success Hub, or Product Roadmap from December 19, 2024 to January 2, 2025. Features Released On Or Before December 18, 2024 Workflows Is In List Operator: New operator for workflow conditions that evaluates a comma-separated list of values and returns “True” if there is an exact match. Send Survey via Email Task: A new Workflow task to send a survey via email when a workflow is triggered. You can send this survey to individual contacts, an entire mailing list, a sample, a segment, or a transaction group. This task offers improved functionality over the XM Directory task and should be used instead. XM Platform Automatic Survey Translation: You can now use Amazon or Google services to automatically translate your survey text. Subdomain Redirects: Starting December 18, 2024, if your survey URL contains a subdomain that you do not own, then the survey URL will re

2010

3 days ago

Michael_CookseyAdministrator

published in Announcements

📺 Watch Now: Basecamp Live at X4

Basecamp will be live at X4 in 2025 🎉 XM Community members know that the Basecamp training day at X4 each year is one of the main highlights of the whole event! @joshuadyer explains what to expect: This year’s Basecamp Live sessions are focused on getting you into the platform and getting value more quickly and confidently. With the technical focus of these sessions, you can expect more opportunities, including:Practice demo environments Technical assessments Q&A with our product and service teamsSeats are limited, so be sure to register in advance!Have you attended Basecamp training at X4 in the past? Or are you planning on attending in 2025? Share your thoughts in the comments 👇

832

4 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - December 4, 2024

Features Released On Or Before December 4, 2024 Survey Platform Deprecation of Spell Checker: The spell checker in survey tools and survey tools (ex) is being deprecated. This feature will no longer be available after December 4, 2024. Simple Layout is the New Survey Taking Experience: This update removes the term “Simple layout”, and allows you to opt in to the new survey taking experience, which is mobile friendly, completely accessible, and contains new question types. Once you’ve opted in, layouts will disappear from the Look & Feel. You can return to the old layout structure within Survey Options.XM PlatformAuthentication Organization Settings: A new section of organization setting used to control the login experience for your Qualtrics users. These settings allow you to enforce two-factor authentication and control your login URL. Two-factor authentication will be enabled by default for all new Qualtrics brands. Additionally, SSO settings for SAML and OAuth 2.0 connections

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8 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - December 11, 2024

Features Released On Or Before December 11, 2024 Discover Machine Learning Sentiment (Discover): Machine learning evaluates the positivity/negativity of text and assigns sentiment labels to sentences across all supported languages. If it is enabled, this kind of sentiment replaces the previous rules-based approaches. New Support Pages XM Directory Triggers in Workflows: XM Directory Triggers are being deprecated in Q1 2025, which includes the deprecation of both Automatic List Enrollment and Message Triggers. You can achieve the same functionality using Experience ID Change Events in Workflows. Features Starting On & After December 18, 2024 Workflows Is In List Operator: New operator for workflow conditions that evaluates a comma-separated list of values and returns “True” if there is an exact match. Send Survey via Email Task: A new Workflow task to send a survey via email when a workflow is triggered. You can send this survey to individual contacts, an entire mailing list, a

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9 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - November 7, 2024 to December 4, 2024

Released On Or Before December 4, 2024 Directories Location Directory Settings: Location directories now have a location settings menu where you can edit, update, and delete location data sources. EX Employee Led 360 Projects: A new type of 360 project that allows for more individual flexibility. Employees can opt-in to receiving 360 feedback, choose who’d they’d like to receive feedback from, and decide when they’d like to receive feedback based on their individual development goals. Engagement Headlines Widget: The algorithm used to calculate strengths and opportunities has been improved. This update only applies to engagement headlines widgets in newly created dashboards; widgets in existing dashboards have not been updated.Journeys Employee Journey Analytics and CrossXM Analytics: The backend data infrastructure for Employee Journey Analytics and CrossXM Analytics projects has been updated to the new data modeler. Only newly created projects can use the new data modeler. Existi

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9 days ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - November 20, 2024

Due to the Thanksgiving holiday, there will be no release notes next week. Features Released On Or Before November 20, 2024 Directories Location Directory Settings: Location directories now have a location settings menu where you can edit, update, and delete location data sources. Features Starting On & After November 27, 2024 All None. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and without liability, change the timing of any product feature rollout, change the functionality for any in preview or in development product feature, or choose not to release a product feature or functionality for any reason or for no reason. If you have any questions about the product updates featured in this list, our support team is happy to help you with your request. If you have questions about what’s on the product roadmap, please see our Product Roadmap page. If you’d like to c

3690

1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - November 13, 2024

Features Released On Or Before November 13, 2024 EX Employee Led 360 Projects: A new type of 360 project that allows for more individual flexibility. Employees can opt-in to receiving 360 feedback, choose who’d they’d like to receive feedback from, and decide when they’d like to receive feedback based on their individual development goals. Engagement Headlines Widget: The algorithm used to calculate strengths and opportunities has been improved. This update only applies to engagement headlines widgets in newly created dashboards; widgets in existing dashboards have not been updated. Journeys Employee Journey Analytics and CrossXM Analytics: The backend data infrastructure for Employee Journey Analytics and CrossXM Analytics projects has been updated to the new data modeler. Only newly created projects can use the new data modeler. Existing projects will be placed in an “Archived” state and will have limited functionality. XM Platform Interaction Report: A new report for Brand Admin

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1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Monthly Product Release Notes - October 3, 2024 to November 6, 2024

Released On Or Before November 6, 2024 AdministrationAdmin Reports: You can now export the API Usage Details table as a CSV or TSV file.CX DashboardsQuick Service Restaurants Benchmark: The Quick Service Restaurant benchmark has been added for CX dashboards. With this benchmark, you can use insights from other organizations to analyze customer experiences in an increasingly competitive landscape.DashboardsHealthcare Patient Experience Benchmark: The Patient Experience benchmark has been updated with refreshed customer data from Q3 2024. New dimensions have also been added, including Length of Stay, Trauma Level, and Readmission Rate. Secondary Y-Axis in Line & Bar Chart Widget: You can now set a minimum and maximum for the secondary Y-axis in the Line & Bar Chart widget.EXDrivers of Attrition: This prebuilt employee journey helps you analyze attrition trends in your organization. Engagement Summary Visualization Updates: The Engagement Summary visualization in report template

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1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - November 6, 2024

Features Released On Or Before November 6, 2024 WorkflowsAPI Usage Threshold Event: A new Workflows event that allows you to monitor your brand’s API usage and trigger a workflow when the usage meets critical levels. Features Starting On & After November 13, 2024 XM PlatformInteraction Report: A new report for Brand Administrators that shows the interaction consumption for your current Qualtrics license. This is a detailed view of your data consumption allowing for greater transparency into your license usage. Interactions can be survey responses, online reviews, video screen captures, and more. Please note that this report is currently only available for single product or single suite CX and Strategy & Research licenses on the new simplified pricing and packaging plans. 360Employee Led 360 Projects: A new type of 360 project that allows for more individual flexibility. Employees can opt-into receiving 360 feedback, choose who’d they’d like to receive feedback from, and decide

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1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - October 30, 2024

Features Released On Or Before October 30, 2024 AdministrationAdmin Reports: You can now export the API Usage Details table as a CSV or TSV file. CX DashboardsQuick Service Restaurants Benchmark: The Quick Service Restaurant benchmark has been added for CX dashboards. With this benchmark, you can use insights from other organizations to analyze customer experiences in an increasingly competitive landscape.EXDrivers of Attrition: This prebuilt employee journey helps you analyze attrition trends in your organization. Engagement Summary Visualization Updates: The Engagement Summary visualization in report templates has been updated. A horizontal bar visualization type and the ability to add visualization-level filters have been added, and it is now WCAG 2.1 AA compliant. Participation Summary Visualization Updates: The Participation Summary visualization in report templates has been updated. A horizontal bar visualization type has been added, and the visualization is now WCAG 2.1 AA comp

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1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - October 23, 2024

Features Released On Or Before October 23, 2024 DashboardsSecondary Y-Axis in Line & Bar Chart Widget: You can now set a minimum and maximum for the secondary Y-axis in the Line & Bar Chart widget. WorkflowsViewing Successfully Triggered Workflow Runs: You can now view information about how each individual condition in a workflow was evaluated. Features Starting On & After October 30, 2024 AllNone. Features Released On Or Before October 23, 2024 Digital AssistDigital Assist: The Digital Assist App provides a centralized view of user behavior on your website, and allows users to view session replays and access diagnostic tools like funnels and heatmaps. This gives stakeholders easy access to insights, and allows you to identify any drop-off points in the user experience to make informed website adjustments. *Disclaimer: The content provided on this webpage is for informational purposes only and is subject to change at any time. Qualtrics may, in its sole discretion and wit

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1 month ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - October 16, 2024

Features Released On Or Before October 16, 2024 DashboardsHealthcare Patient Experience Benchmark: The Patient Experience benchmark has been updated with refreshed customer data from Q3 2024. New dimensions have also been added, including Length of Stay, Trauma Level, and Readmission Rate. Survey PlatformDeprecation of Qualtrics Surveys for Microsoft Teams: On October 16, 2024 you will no longer be able to use the Qualtrics app to send and complete surveys right in Microsoft Teams. You can still send the anonymous link in Teams, or try our Microsoft Teams task if you’d like to automate distribution to specific recipients. This deprecation does not affect EX Microsoft Teams distributions.WorkflowsExtract Data from Tickets Task: New extractor task for ETL workflows that allows you to extract your Qualtrics ticket data to load into another destination, such as an SFTP server or an imported data project.XM DirectoryImporting Blank Values in XM Directory: You can choose which fields shoul

3920

2 months ago

SeanSQualtrics Employee

published in Announcements

XM Excellence Q&A ft. Qualtrics Product Leaders - October 2024

This event is now available on-demand! You can find the links to each session below. We’re thrilled to bring you another amazing lineup of speakers from across Qualtrics’ Product and Engineering teams! Join our speakers to learn best practices for utilizing Qualtrics, discover new features, and uncover insights for making the most of your Qualtrics license! During the event, you will have the opportunity to join one of three breakout rooms focused on three key product areas: XM for Strategy & Research, XM for Customer Experience, and XM for Employee Experience!This is an event you won’t want to miss! Recordings now available:XM for Strategy & ResearchXM for Customer ExperienceXM for Employee ExperiencePasscode: Qualtrics1! Q&A If you have any questions for our product leaders about topics covered during the event, please comment below. Our Qualtrics experts will actively answer questions on this post! If you have a product support question, please contact support. Comment t

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2 months ago

Michael_CookseyAdministrator

published in Announcements

CX Day 2024 | Celebrating Better Outcomes & Experiences

CX Day 2024 | October 1 | Every Experience Counts 💜 It’s no surprise that CX Day is an important one for Qualtrics every year, as our customers know that every interaction is an experience that matters -- and we are celebrating the achievements of our profession! A great customer experience is a huge competitive advantage in today’s market. Customer loyalty is more transient than ever – in 2024 companies have a staggering $3.7 trillion in global sales at risk due to bad customer experiences. But, this is no surprise to savvy customers and Qualtrics customers, as we can all relate -- both as CX professionals and private consumers -- to both positive and negative CX outcomes that we ourselves have experienced. EX is naturally tightly interwoven here, as well. As CX experts, we know that the in-house employee experience will bleed through to the external customer experience. In other words, happy employees transmit their contentment to the customers they interact with. This results in a

1927

2 months ago

Michael_CookseyAdministrator

published in Announcements

CX Day 2024 | Delivering Better Outcomes | VOTE NOW ✔

October 1 is CX Day 🎉 The Customer Experience Professionals Association has declared that this year’s theme is: “Good CX delivers better outcomes for customers, employees and organizations.”EX pros -- we see you, too! With this theme in mind, we want to hear from you! What are the best outcomes you yourself have seen or experienced as a result of good CX? This could be something you have seen or experienced as a customer, a service provider or vendor/business.Tell us more in the comments about your poll vote, and how those good CX experiences made you feel, made your customers feel, or how they impacted business outcomes!

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2 months ago

QualtricsReleaseNotesQualtrics Employee

published in Product Release Notes

Weekly Product Release Notes - October 9, 2024

Features Released On Or Before October 9, 2024 Web / App InsightsCustom CSS for Digital Creatives: The Responsive Dialog and Feedback Button creatives now support custom CSS. XM DirectoryMerging Directory Embedded Data: Now when you edit directory data, Qualtrics will provide you suggestions of fields to merge, helping to keep your data as streamlined as possible.XM PlatformIn-Product Dynamic Help Window: For non-FedRAMP users with their account set to English, you can now ask questions to the Qualtrics Support AI Assistant from directly within the in-product help window. Features Starting On & After October 16, 2024 Survey PlatformDeprecation of Qualtrics Surveys for Microsoft Teams: On October 16, 2024 you will no longer be able to use the Qualtrics app to send and complete surveys right in Microsoft Teams. You can still send the anonymous link in Teams, or try our Microsoft Teams task if you’d like to automate distribution to specific recipients. This deprecation does not affe

4190

2 months ago

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