Unanswered questions | XM Community
Skip to main content

Unanswered questions

123 Topics
0
000andy31
asked in Survey Platform
Randomize visual stimuli of two types with variable proportions + randomize question

Thank you sincerely to anyone helping us!I am dealing with a complex setup with the following features:I need to expose respondents to 12 visual stimuli (pictures) and then ask a question the visual stimuli are randomly extracted from a large pool of about 200 pictures the visual stimuli are of two types (A, B), although this is not set anywhere in Qualtrics and currently it is only in the name of the files containing the pictures the proportion of visual stimuli is an experimental condition with three groups, so 1/3 of respondents must receive 25% A and 75% B; 1/3 receives 50% A and 50% B; and 1/3 of respondents receive 75% A and 25% B.  the question is another experimental condition with two groups of equal size, and it can be one of two questions (Q1 or Q2). I am trying to achieve the following:  respondents are randomly assigned to a condition relating the proportion of visual stimuli and a random question (Q1 or Q2) respondents receive the 12 pictures / stimuli in a mixed order (i

631
G
15 days ago
R
Level 1 ●
rzhao3Level 1 ●
asked in Survey Platform
Javascript Calculation didn't Work for First-time Appearance

Hi, I have calculations in my JavaScript code not working when the first time I visit the page. But when I revisit the page by hitting “Back” or “Next” and coming back to the page, the calculations results will appear. I attached two screenshots, one is what it looks like when I visit the page first time, one is what it looks like when I revisit the page. Could someone help me figure out the potential issues and solutions? Thank you so much! Here is my interface:Round 1 FeedbackInvestment return this round: ${e://Field/investment_return_this_round}Investment return based on your own strategy this round: ${e://Field/investment_return_own_strategy}Investment return based on AI-suggested strategy this round: ${e://Field/investment_return_ai_strategy} Here is my JavaScript:Qualtrics.SurveyEngine.addOnload(function() {    // Retrieve input values for Decision1, Decision2_1, and Decision2_2    var decision1 = parseFloat("${q://QID1453/ChoiceTextEntryValue}");    var decision2_1 = parseFloat(

200
R
Level 1 ●
15 days ago
J
jbernhar227
asked in Employee 360
Is it possible to include all invited evaluator names on a 360 report?

We are interested in adding a full evaluator list onto a 360 report, regardless of whether they completed it or not. This is purely to provide a reminder to subjects about who they invited to take the assessment. I know we can add participants’ names of who COMPLETED the survey, but can we add names of those who did NOT? Thank you!

140
J
18 days ago
P
ppuente
asked in Qualtrics API
Create a New Response API and Embedded Data

I want to call the Create a New Response API to create survey responses from my application (https://api.qualtrics.com/f1cad92018d2b-create-a-new-response). I don’t see a way to add embedded data to that request. Is there a way to create add embedded data with a survey response creation request, or am I required to send a subsequent Update Response request (https://api.qualtrics.com/daed82306b1ea-update-response)?

260
P
18 days ago
M
MeganWhiteBV
asked in XM Directory
Sample from a segment?

Is there any way to pair down a segment by sampling or some other method? Based on the criteria, we have 175k people but I don’t want to survey all of them. Any thoughts on how to pull a smaller number? I need about 30k. 

524
K
18 days ago
L
Level 1 ●
labcatLevel 1 ●
asked in Survey Platform
Personalized links that never expire

I am trying to generate a list of 2,000 “one-time use” links for a survey, using personalized links. Is there a way to ensure the links never expire? I know I can set a date far in the future, but this is still not ideal. I just want the survey to never expire at all. I read in another post that ${srr://SingleResponseReportLink?ttl=0} can be appended to the link so that it never expires, but this did not seem to work.

150
L
Level 1 ●
18 days ago
C
Coraderoletz
asked in Survey Platform
Personnalized end of message with external file

Hello, I would like to display a specific and unique code to 1,500 respondents to my survey. The code is in an external Excel file. How can I personalise my end message with a dynamic display based on a field in an external file?

452
J
Level 4 ●●●●
18 days ago
B
Brandt
asked in Survey Platform
Text Graphics questions

I used to be able to download text/graphics data from Qualtrics. That has changed fairly recently and has added several hours of data cleaning work. Is there any way that it can be made possible to download those data again? This has really degraded Qualtrics’ usefulness in my lab.

849
TomG
Level 8 ●●●●●●●●
19 days ago
B
Barnett24
asked in Custom Code
Help with Javascript code: Calendar

I have uploaded from the "Import Library" in Qualtrics and have a matrix styled calendar option for the "month" and "year." The problem is I want to ONLY display the months January-December and the years 1940-2021. Can someone please help me with that? How do I change the drop down options to only show that range?

966
V
Level 2 ●●
19 days ago
S
sh_sh
asked in Survey Platform
Assistance Needed with Subscription Renewal Cancellation

Hi,We have been trying to reach out regarding our recent subscription renewal but haven't received any response. We submitted two inquiries through your support system—unfortunately, the first was closed without any action, and the second remains open with no updates.While we await your response, we urgently require a prompt refund. The payment for this unintended renewal was made using our institution's payment method, and due to internal financial processes, we cannot wait indefinitely. Therefore, we are posting this message to seek immediate assistance.We recently discovered, about ten days after our account was renewed on Nov. 15th,  that our annual subscription was renewed even though we had planned to cancel it. We believe we cancelled the scheduled renewal through your system, but it seems it wasn't processed properly. Since our organization provides an institutional Qualtrics license, we no longer need the individual subscription.We would greatly appreciate your attention to th

281
AlonsoC
Administrator
19 days ago
M
MohamedAli
asked in Qualtrics API
Change one of the form field to dropdown

Hi all I need to convert one of the form field (2nd field) to dropdown. I try to search and did not manage and did not understand why the script does not work.below is my Javascript. But it still did not change to the dropdown,  Qualtrics.SurveyEngine.addOnload(function() {    var qid = this.questionId;    // Define the dropdown element and options    var dropdown = `        <select id="QID31-2">            <option value="">Select an option</option>            <option value="tech_data">Tech data (affected)</option>            <option value="non_tech_data">Non-tech data (affected)</option>            <option value="not_affected">Not affected</option>        </select>    `;    // Insert the dropdown after the second field and hide the original input    jQuery(dropdown).insertAfter("#" + qid + " .InputText[name='QID31-2']");    jQuery("#" + qid + " .InputText[name='QID31-2']").hide();    // Ensure that the dropdown element exists

321
C
Level 4 ●●●●
19 days ago
C
Coraderoletz
asked in Survey Platform
Specific end of message of first 1000 respondent

I would like to display a specific end message to the first 1000 respondents (who have logically finished the survey). How do I do this?

365
C
19 days ago
kgillis
Level 4 ●●●●
kgillisLevel 4 ●●●●
asked in Survey Platform
CX, notification of un-started/incomplete surveys

I am building out a survey that is mandatory for our staff to complete on the CX platform. The survey is to be distributed to all staff, and then have 2 follow up reminders that I’ll automate under distributions for those who have not completed it. The staff will be listed in a directory list. I will be adding a field called “manager” and “manager email” as embedded data.I would like to know if there is a way to automate an email/report to the manager of their staff (pulling from the embedded data) who HAVE NOT completed the survey after the 2 reminders have gone out. I know through workflows I can do this for those who have started but not yet completed - how do I do this for people who have never clicked into the survey and therefore don’t have a response in progress?As a work around I know I can export responses, compare it against my original list and write an excel formula to quickly narrow down lists of employees who have not completed their survey and then send those lists to th

192
kgillis
Level 4 ●●●●
20 days ago
A
andrp
asked in Integrations
Issue during SAP Customer experience General Response mapping

Hello, Does anyone have experience with General Response Mapping to SAP Customer Experience?I have followed the guide posted by SAP herebut I am getting the below error when trying to add the SAP CPI iflow endpoint: Here is a screenshot of the iflow in CPI:  Thank you!

170
A
20 days ago
J
jessicayu2613
asked in Survey Platform
Adding all questions to report

Hello! I’m wondering if there is a way to add all questions from a survey onto the report, as opposed to adding them manually? Thank you

7896
K
20 days ago
JamesDiee
Level 2 ●●
JamesDieeLevel 2 ●●
asked in Website & App Insights
Anyone using a video response question in survey linked to an intercept?

We were able to collect video responses when testing the survey from an email invitation, but once we tied the survey to an intercept pointing to our website’s QA environment the following error appears when clicking on the video/audio button: device error: NotAllowedError: Permission deniedHas anyone had a similar experience? We’ve ensured that pop-ups are not blocked, and the audio & video permissions on the browser are not denying a connection. Thanks!

331
B
21 days ago
Mannila
Level 4 ●●●●
MannilaLevel 4 ●●●●
asked in Survey Platform
Question About Missing Embedded Data Between Linked Surveys in Qualtrics

Hi,I have a quick question about the Qualtrics platform. We’ve set up a study with two surveys:Survey 1 collects consent and participant information. Survey 2 contains the actual survey items for the study.Participants are only provided the link to Survey 1. At the end of Survey 1, they are automatically redirected to Survey 2 to complete the measures. In theory, no participant should access Survey 2 directly without first completing Survey 1.However, in our Survey 2 database, we’ve noticed some entries where participants don’t have embedded data from Survey 1, which suggests their consent data wasn’t captured or passed to Survey 2.Could you help us understand why this might be happening and suggest any potential solutions?Thank you!

303
Mannila
Level 4 ●●●●
21 days ago
N
n99
asked in Custom Code
Automatic screen out using multiple choice question block

Hi, I am building a survey but want it to have a screening procedure which Qualtrics can automatically screen out those who are not eligible. The screening includes 21 multiple choice questions, with 4 possible responses for each question, marked 0 - 3 (one answer allowed only for each question). The highest total possible score is 63, and only those who score 14 or higher are eligible. Is there a way that Qualtrics can sum the total of all answers to all 21 questions and screen out those who scores 13 or less?We were planning to do this manually, by having two separate surveys, but are concerned about attrition rates. It would be great if within one survey Qualtrics can screen out the ineligible, but let the eligible one carry on automatically. Thank you!

616
J
Level 4 ●●●●
21 days ago
V
vizz
asked in CX Dashboards
Number chart with distinct count

HI,I should insert an indicator in the dashboard that shows me how many times there are unique values in the dataset with respect to a certain embedded data.Example I have 4 answers with an embedded data ProjectCode valued like this:ax11122ax11122ax11123ax11124The count distinct should return 3 because there are 4 answers with 3 unique values of the embedded data ProjectCode.How can I set a "number chart" to return this result?Thank you

2605
N
Level 3 ●●●
21 days ago
L
Lemontown
asked in Custom Code
URGENT HELP NEEDED: How can I reduce the blank space between the numerics/ label and the slider?

 

281
Shashi
Level 8 ●●●●●●●●
21 days ago
Aggarwal
Level 3 ●●●
AggarwalLevel 3 ●●●
asked in XM Thought Leadership
EX employee engagement

what new trends have you seen in employee engagement surveys in 2024 and how you are changing surveys in 2025? 

512
Michael_Cooksey
Administrator
21 days ago
M
MarijaZ
asked in Survey Platform
Question with Java Script - no recording in exported data

Hi Everyone,  help needed,  I never before used Java script. I saved code to the workflow, but recording for Java Script is showing just for 1 out of 4 surveys (it’s a cross-cultural study, same measures, 4 different countries), I followed all same steps for all 4 surveys, any idea what is wrong and why I have recording just for 1 out of 4 surveys?I attached Java script.  Thanks,Marija

100
M
22 days ago
W
warley_s
asked in Website & App Insights
Bring Embedded Data from variables present on page's datalayer

Hello, I have an intercept being presented on a page with a some data fields that I need to bring as embedded data on the responses, but I could not find a way to make it work - the fields related to them are always in blank. From what I could understand, the fields are from a Google Tag ManagerThe things I’ve already done, without success:declare the field’s value type as “HTML on site” (this works on other pages from the same client, but I imagine this page can be developed differently); declare the field’s value type as “Google Data Layer”; declare the field’s value type as “Value from cookie” (just for testing, I could not find them on cookies); Configured the event tracking on the intercept with the name of the event (“delivery_tracking”).Below it follows a datalayer viewer extension to refer as they are shown (the fields I want to bring are the ones under the event “delivery_tracking”, like “service_type”, “origin” and “destination”): Any tips on how to bring this data to the int

362
W
22 days ago
Mannila
Level 4 ●●●●
MannilaLevel 4 ●●●●
asked in Survey Platform
Question About Missing Embedded Data Between Linked Surveys in Qualtrics

Hi,I have a quick question about the Qualtrics platform. We’ve set up a study with two surveys:Survey 1 collects consent and participant information. Survey 2 contains the actual survey items for the study.Participants are only provided the link to Survey 1. At the end of Survey 1, they are automatically redirected to Survey 2 to complete the measures. In theory, no participant should access Survey 2 directly without first completing Survey 1.However, in our Survey 2 database, we’ve noticed some entries where participants don’t have embedded data from Survey 1, which suggests their consent data wasn’t captured or passed to Survey 2.Could you help us understand why this might be happening and suggest any potential solutions?Thank you!

162
vgayraud
QPN Level 5 ●●●●●
22 days ago
E
erjenvannierop
asked in Survey Platform
Weird branching / end of survey behavior

I am experiencing some weird branching / quota full behavior. I am conducting a survey using respondents from a panel provider. I have a block of 5 sociodemographic screening questions before the real survey starts. These 5 questions are spread across 2 pages (age, gender, education + household size, grocery shopper). It's a bit like this, but then with 5 questions:https://www.qualtrics.com/m/assets/support/wp-content/uploads/2016/04/endsurvey.pngIn the survey flow, the quota screening happens right after those 5 questions. Most of the times it completes both pages and the checks the branch conditions, so that's fine!But sometimes it only does the first page and then if a quota is full, it sends me to the last page of MY SURVEY (not the panel provider)! How does it (correctly) check the branch conditions before getting there in the survey flow? And then sends me to my OWN survey end?

372
J
Level 4 ●●●●
22 days ago

Motivational Playlist

Terms & Conditions