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122 Topics
P
PhilSouthworth
asked in Survey Platform
Mobile compatible embedded videos

Hi Would really appreciate any help with this. I am designing an experiment and participants needs to watch a video (either a happy one or sad one). I have both the youtube links to the videos, and the videos as MP4 files which I can embed. I have tried both in a prototype, the youtube links work perfectly on all devices but the embedded video when used on a mobile device does not show the first frame of the clip. Instead you see a white screen which if you do scroll across you see a grey play button which does work . Qualtrics have advised that to improve the embedded video on devices some code may help but they cannot advise. Can anyone help please?The reason I am pursuing this vs. the youtube link is that the majority of participants are NHS staff and in many organisations youtube access is blocked! Watching the video is key so want to make it as easy as possible to do.Any advice on code or alternative options would be hugely appreciated,Many thanksPhil

1192
K
Level 1 ●
22 days ago
A
Ahmadrezarbn
asked in Survey Platform (Before March 2021)
Collecting email addresses without any link to responses to keep anonymity

Hi,I am using an external service for getting research participants and the platform requires me to collect email addresses as a way of proving survey completion for compensation purposes on their end. Is there a way I can collect the emails without me being able to link them to people's responses? I am using an anonymous link for survey distribution and I cannot assign randomized IDs because of some limitations with the external service. I also don't want to ask for the email addresses within the survey.

22262
B
25 days ago
V
VannTW
asked in Employee Lifecycle
EmployeeXM Expert Certification: Designing an Onboarding Survey_ Missing Employee Experience Folder

Hello,  I need help. I am in the Training Hub and have created an onboarding survey project as part of EmployeeXM Expert Certification. I am at this task: To import a question from the library, click Import from library within the block. The questions can be found in the Employee Experience folder of the Qualtrics Certified questions. Within the Onboarding folder, click on the folder Introductions - The first week. There you will find all of the questions used throughout this survey. Import all of the questions from the Driver - Training folder However there is no Employee Experience folder. Only Customer Experience and one other. please can some advise how this can be rectified?  Many thanks Trevor

120
V
26 days ago
Bridget7131
Level 1 ●
Bridget7131Level 1 ●
asked in Custom Code
Luxon to calculate custom date for follow up

Hello All. I am trying to use luxon to change the format of a date provided (from DD/MM/YYYY to ISO 8601) in measure one of a longitduinal study in preparation for automating an email distribution of a second survey link on the date provided by respondents in the first measure. I have used various responses to similar topics on the forum to get this far, mainly this thread although have changed from moment.js to luxon as I understand this is a newer equivalent option.However, the adjusted date is not populating in my survey data after a preview. The user inputted date comes through fine. And therefore I am unable to pipe the embedded adjusted date to automate my email distribution for the correct date for each individual participant.The steps I have taken as as follows:Added this code to the header. I am not in simple layout, I am in flat.<script src="https://cdn.jsdelivr.net/npm/luxon@3.4/build/global/luxon.min.js"></script>Added this code to the question collecting the da

463
Bridget7131
Level 1 ●
26 days ago
S
surrogate-key
asked in Survey Platform
Collapsing last row of matrix question in mobile/accordion view

Hi,I’m trying to get a matrix question that’s in accordion/mobile view to collapse the last row when a value is entered (like it already does for all the other rows). I found a super helpful answer here, which uses this code:    var $this = jQuery(this.questionContainer);    var isMobile = jQuery(".QuestionBody", $this).is(".mobile");    jQuery(".ChoiceRow input[id][name]", $this).on("change", function () {        if (isMobile && jQuery(this).closest(".ChoiceRow").nextAll(".ChoiceRow").length === 0) {            jQuery(this).closest(".ChoiceRow").find("th[id]").click();        }    });This works great for me, except for one minor thing -- when the user hits the next button, the last row expands again. This happens regardless of whether I add the code to ‘addOnReady’ or ‘addOnLoad.’Any suggestions on how to keep the last row from re-expanding would be greatly appreciated - thanks -    

502
S
26 days ago
JohannesCE
Level 6 ●●●●●●
JohannesCELevel 6 ●●●●●●
asked in Survey Platform
Carrying over CSS rules to the end of survey response summary PDF

Hi Community!The issue: I have a heavily styled survey, and the pdf-report of the end of survey response summary undoes that styling. The online summary the respondent sees right after completion looks great, it is styled just like the survey. But the pdf looks very different.One of the problems was that the text is being cut off, but that has been resolved with a line of JS to be placed in the first question (from EOS Response Summary PDF Formatting | XM Community (qualtrics.com))window.experimental.PDFPageBreaks = true;That works great, but I'm left with two issues:Empty answes are still being displayed in the summary, which in my case is not good Some CSS (in the CSS editor) rules are carried over to the pdf, others notI'm hoping for another magical line of JS that solves this!That last point is particularly strange, because something like for example the coloring of answer options is carried over for MC questions, but not for Matrix questions.Here is an example of how the online re

1421
M
27 days ago
C
CassidyB
asked in Survey Platform
Best question type option: Carousel with sliders?

I want to create a question type that doesn’t exist. I have a previous question in my survey that carries forward statements. The statements are company names the respondent has rated greater than 2.  I want each of the company name to display on a card, like in a carousel on a matrix table. Below the card I want there to be sliders along a 7-point bipolar scale between sets of attributes: Conventional/Innovative, Expensive/Affordable, Doubtable/Trustworthy, and so on for 6 different scales.  That way the respondent is rating how strongly they associate the company on the card with the attributes on the scales below it. Sample question layout with example attributes. Has anyone done something like this? 

481
J
Level 4 ●●●●
27 days ago
V
Vikramsairam
asked in Survey Platform
Wish to add responses whose status of completion of survey is above 50 percent. Even after maintained as completed status also I could not able to see those responses in dashboard . Did i miss anything here?

Dear Team,I would like to add responses of the associates, whose status of filling is above 50%.I already did those responses as completed.But now in Dashboard, I could not able to see those included responses.Did I miss any step.Please advice. Regards,Vikram. 

353
J
Level 4 ●●●●
27 days ago
R
Level 3 ●●●
Rod_PestellLevel 3 ●●●
asked in Custom Code
Record Last Question when partially completed responses are set to complete.

Hi All, in the In progress part of the survey data and anlysis, there is a field called 'Last Question'. For surveys that remain partially completed and then after a week are converted to completed, it would be great to record the question they reached. This field doesn't seem to be available outside the in progress part and so I probably need to find a work around. Any bright ideas (the simple the better) would be greatfull. We have over 100 questions in the survey by the way and so I would rather not be setting up a field and adding an embedded field below each question (perhaps by block would be doaable) but please let me know all your ideas first so that I can figure out what might work. ! Thanks Rod

1489
R
Level 3 ●●●
27 days ago
J
Jennifer_MN
asked in Survey Platform
How can I create a variable that sums responses of a "select all that apply" variable and/or a matrix question?

I am trying to create two types of sum variables (within the StatsiQ workspace). First, I am not sure if StatsiQ is the best way to try to do these functions. (1) I want to create a variable that sums all the selections of a “select all that apply variable.”For example, if the participant selected 4 of the options, the new variable would =4.(2) This may require two steps/two new variables, but I have a matrix question where respondents answered on a scale of 1 to 5 for a series of items. I want to create a variable that reduces this to a binary response (if 1-4 is selected = 1, if 5 is selected = 0), then I want to sum across all the items in the matrix.So if they answered on the scale from 1-4 for 10 of the items, and responded on the scale with 5 for 10 more items, the new variable would be = 10. I did not have the foresight to try to create these as an embedded data field before collecting the data.

291
A
Level 7 ●●●●●●●
27 days ago
S
Shanell.Lovelace
asked in Survey Platform
Display logic on matrix table

Hello, I am trying to get a matrix table to autofill based on the number of trips selected in a previous question. I set the previous question to numeric values with a range criterion (0-82 is the range option, so 82 trips are the maximum you can report). I then had each trip number on the next matrix table have display logic where it says if the previous question is less than or equal to 1, it will show trip 1. It is the same for trip 2, 3, 4 and so on until trip 82. However, it is not displaying correctly with this display logic. If I go through and say I took 6 trips, the table displays trip 6 and upwards (7-82) when it needs to do the opposite (trips 1-6). What am I doing wrong? I’ve set the previous question to numeric and they are in different blocks. Thanks!  

292
S
27 days ago
M
molliep
asked in Survey Platform
If you change the scoring once a survey is live, will it apply to responses received prior to the change?

I set the scoring on Qualtrics before the survey went live and we have received many responses. However, we have now decided to change our scoring. I’ve edited the survey to set the correct scoring values, and republished the survey. However when I export the data, it is still exporting it using the old scoring. Does anyone know what the problem might be? Do I just need to wait a while before exporting the data again or will the new scoring only apply to survey responses recorded after I edited the scoring?

301
J
28 days ago
D
DaniD
asked in CX Dashboards
Bulk Filter and Export dashboard page to non-users

Hello, I am wanting to setup our customer service officers (about 2,500 of them) to receive a pdf filtered view of the dashboard via email. The idea is to use their email as a filter for the dashboard and send it to them.Unfortunately, they are not Qualtrics dashboard users so we cannot apply the “set default value from user attribute” function. Is there another way to do this filter without creating a user? Any outside of the box ideas are welcome! Thank you!Dani

291
J
Level 4 ●●●●
28 days ago
V
Vivian
asked in Custom Code
Customize Next Button with an image/graphic

Anyone have code for this?I recall there used to be CSS and JavaScript for this, but I can’t find it anymore.  Anyway, on my last question, I want the “next button” to be an image. If I understand correctly, the best place for this would be under Question Behavior → JavaScript → Qualtrics.SurveyEngine.addOnloadI once used CSS under Look and Feel, but that changed the “next button” to an image on every page. I have uploaded the JPEG image to my Graphics library (Dimensions: 150px x 62pxFile size: 4 KB).*Using Modern Theme*Tried using Look and Feel → General → Next Button Text dropdown → Message  but all it would do is display the url to the graphic.  Matched it on the Block Format as well.  No luck.

241
J
Level 4 ●●●●
28 days ago
YenMejia_Voce
Level 3 ●●●
YenMejia_VoceLevel 3 ●●●
asked in Employee Engagement
Is it possible to retrieve participants' Person ID in advance?

Hi community,I hope you're doing well. I’d like to know if there’s a way to retrieve the Person ID of each participant in advance, either through an API or any other method that allows us to access this information before downloading a project distribution in Employee Experience.As far as I know, the Person ID, which is unique for each employee, is displayed when downloading the project distribution. However, I’m looking for an alternative to extract this information beforehand.I’d appreciate any guidance or suggestions you can share.Thank you in advance!

170
YenMejia_Voce
Level 3 ●●●
28 days ago
S
QPN Level 2 ●●
Susana_BrancoQPN Level 2 ●●
asked in CX Dashboards
Widget that shows me only: for all the months/years the data was collected, the lowest NPS value.

I want a widget that shows me only, for all the months/years the data was collected, the lowest NPS value. With Top and Bottom I can only get the value of the question (0-10), and with the custom metric or NPS, it doesn’t provide Bottom or Top. Anyone have ideias?

294
A
Level 7 ●●●●●●●
28 days ago
R
rgroth
asked in Custom Code
Using Javascript to force response on dropdown questions in Javascript/HTML table?

I made a Javascript/HTML table which has multiple dropdown questions (labeled as "dropdown1_left", "dropdown1_right", etc.) within the table that I want to be required. I have not been able to figure out how to make this work. Below is my code for this specific function. When I take the survey, the console log says “Listener must be a named function.” so this may be causing the problem. When I hit the next page button, I do get a pop-up saying “Please make a selection for all required dropdowns.” but it still moves on to the next page. So some level of the validation seems to be working but ultimately not the most important part (I want it to not allow users to go to the next page until all dropdowns are answered).Any thoughts on how to make this work? I’m pretty new to Javascript and especially using it in Qualtrics so I am hoping to learn how to code this in. Thank you so much in advance. Qualtrics.SurveyEngine.addOnPageSubmit(function(type) {    if (type === "next") { // Trigger val

584
R
29 days ago
Bridget7131
Level 1 ●
Bridget7131Level 1 ●
asked in Survey Platform
Three measure longitudinal with embedded data and customised follow up dates

I am new to Qualtrics and have a relatively complex longitudinal survey. I believe I have identified the necessary steps for this to run smoothly, but I am looking for confirmation the steps I have outlined below are the best route to take and have a few specific questions. Some details as to the study design:Three measures The first measure of the survey will be distributed via an anonymous link through newsletters, on social media, on websites etc. Participants will provide their email address in the first measure to which the second and third measure can be automatically distributed. Participants will provide a date in the first measure which will inform when they should receive the second and third measure (second measure at the end of the day on the date they have provided and third measure three months after that date). So the follow up date is personal to each participant. Participants will provide the name of a location in the first measure that I would like to display to them

460
Bridget7131
Level 1 ●
29 days ago
D
Level 1 ●
danfaraciLevel 1 ●
asked in Survey Platform
Question Label Issues and Missing Data in Cells

Can anyone explain why my questions appear in some cells but not in others? I’ve attached screenshots for reference.Also, does anyone know why there are "#" added at the end of my question labels when I didn’t include them? When I check my survey and click on the box with my question numbers, those "#" don’t show up.

201
J
Level 4 ●●●●
29 days ago
S
ShanU
asked in Survey Platform
How to randomize to groups using rank order answers

Hi all,I am doing an online study with 2 main groups (those who either answer 1 or 4) in a rank order question. However, there would be four videos that correspond to each of the four items in the rank order question. For example: Please rank these four brands from best to worst (1-4). Each option has a video that corresponds to it that I would like them to watch. However, I would like to randomize half of the participants to watch the video that corresponds to their top brand choice (1) and half of the participants to their last brand choice (4). How would I go about this? Thanks!

322
Nam Nguyen
QPN Level 8 ●●●●●●●●
29 days ago
C
cfenerty
asked in Survey Platform
Scoring Highlight Question for Correct/Incorrect Responses

I am using Qualtrics’s Highlight Question for a proofreading task which allows respondents to select errors in a sample of text. I have one category called “Click here to mark the error.” Here is an example: When I export this data to CSV, the respondents’ answers are long strings of numbers separated by commas. For example, my response looks something like this within a single cell of a CSV file under column “Proofread_1”:  “1594,1607,1611,1619,1621,1625,1629,1637,1641,1646,1649” (quotations added by me).My question is: How can I convert these numbers into scores indicating how many errors were identified correctly within Qualtrics?If it’s not possible to create a sum score of correctly identified errors in Qualtrics, it would be helpful to export the data in a different format, perhaps by separating responses for each word into a separate column or coding each response as 1 = correct, 0 = incorrect.Any guidance would be greatly appreciated! Thanks!

222
vgayraud
QPN Level 5 ●●●●●
29 days ago
A
Level 2 ●●
AnalystRACLevel 2 ●●
asked in CX Dashboards
Issues with Weighting - results changed on dashboard

Is anyone experiencing issues with Qualtrics weighting?  I suspect that something changed over the weekend. When I checked the results on my dashboard last week, the results were displayed correctly / as expected. Coming back Monday morning, there are lot of discrepancies in the results. The results This is true for all our historical dashboards and closed projects too. 

141
J
Level 4 ●●●●
29 days ago

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