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Unanswered questions

8919 Topics
A
acabria
asked in XM Directory
Automating Historical Data Updates for Dynamic Field

Hi, I’m looking for some insights on the following scenario:Context: The client has an SDS setup that currently retrieves all store details (e.g., store manager), but the store manager changes throughout the year.Pain Point: They currently have a manual process for updating historical data to reflect these changes.Are there any options available to automate the update of historical fields for this information?

121
Nam Nguyen
QPN Level 8 ●●●●●●●●
22 days ago
Nam Nguyen
QPN Level 8 ●●●●●●●●
Nam NguyenQPN Level 8 ●●●●●●●●
asked in Qualtrics API
Distribution API return different list

Hi Community,We are using API to get response status and remind/resend survey for a very large distribution batch regularly, the testing batch contain 20968 contact.We firstly use List Distribution Links and get the right amount of 20968, however, this API will return status “Email Not Sent” only.Then we use List Distribution History but only get 20540 result. Why is there a difference? How can we get status of all 20968 distribution in that batch

130
Nam Nguyen
QPN Level 8 ●●●●●●●●
22 days ago
C
carlblunck
asked in Qualtrics API
API assistance needed - Australian based

Hi there, I am looking for someone that is Australian based to help me understand the APIs in Qualtrics. I have little to no experience in parsing data via API and I need to get the survey responses out of Qualtrics and into a Microsoft fabric data lake/warehouse.If someone is able to assist with this I would be incredibly grateful!!  Please let me know.ThanksCarl

130
C
23 days ago
A
aji3
asked in Survey Platform
Missing ID Values for New Responses in Qualtrics Since October 22

I'm experiencing an issue where new responses in my Qualtrics survey no longer have unique values in the id column. This issue began on October 22, 2024, and until that date, every response included a unique ID as expected.Older responses collected before October 22 do have unique ID values in the id field, so I'm unsure what might have changed in Qualtrics to cause this. Could there be a setting that was unintentionally changed, or is this a known bug? 

261
Nam Nguyen
QPN Level 8 ●●●●●●●●
23 days ago
H
howellg
asked in Survey Platform
Add comment section to questions?

Is there a way to add a comment section to questions of any type, just in case a responder wants to same something about a specific question? I see other people saying to add an optional text response after making a choice (i.e. after selecting one option in a multiple choice question), but I would prefer to have one spot only per question (instead of after every individual choice) where people can comment if they choose to. Thank you for your help!

574
Nam Nguyen
QPN Level 8 ●●●●●●●●
23 days ago
E
Emilee_at_Amway
asked in Employee Engagement
Restricting EX Dashboard Export Options

I am looking to restrict users from exporting employee comments from my EX Engagement dashboard. The dashboard currently has all comments on a separate page within the dashboard, which includes a Response Ticker widget with verbatims. I need to restrict dashboard users from being able to export just this page or just the Response Ticker widget so that verbatims are not exported with the rest of the dashboard results. Does anyone know of a way to do this?

141
Nam Nguyen
QPN Level 8 ●●●●●●●●
23 days ago
D
dmaitland
asked in Custom Code
Is it possible to record the reaction time and what key was pressed for a word typing task? And also to do this in Mandarin

The idea of the task that I am trying to create is that the participant is presented with with a sentence that contains a root word e.g. “The teach taught her students”. The participant is then to complete the sentence by in this case adding a suffix to the word teach and turning it into “teacher”. The issue I am having, is making it so that Qualtrics record the letters typed and the reaction time of each letter. Furthermore, to make things even more complicated, I also want a separate version of this task, that is in Mandarin.  Is this even possible through Qualtrics? If not, I’d be grateful for any other ideal software. 

311
TomG
Level 8 ●●●●●●●●
23 days ago
W
Wispfox
asked in Survey Platform
Randomization within and between blocks

Hello!I’m trying to do somewhat complicated counterbalancing of my questions. I have 4 question and answer combinations to display followed by 2 questions for them. The types of combinations are such that we have some changes to the answer as we are looking at effects of these changes on trust in the answers:no change to the answer adding an indication of certainty (‘probably’) adding a first person indication of uncertainty (“I’m not sure, but”) adding a third person indication of uncertainty (“It’s not clear, but”)Each of these sets of 4 question and answer combinations are themselves within 4 different categories (food, sports, medicine, and acronyms), with 2 items in each of the categories (for example, food has Iron Soy Jelly and Hasperat). (yes, these are all made up items) We want to have each participant have two each of the question and answer combinations (no change, certainty, first person, third person) for all 8 questions (2 for food, 2 for sports, 2 for medicine, and 2 fo

282
W
23 days ago
C
Level 1 ●
ClemensLevel 1 ●
asked in Survey Platform
Data from Webservice to SDS

Hello!I´m trying to bring a list from a Webservice (via OAuth) into a SDS (as input for an autocomplete question).Problem: Input via Webservice didn´t count as a data source for the “load into SDS”-Task. So I have to close these Gap between “Webservice Task” → … → “Load into SDS Task”. I tried different approaches but coudn´t find a path. Do you have an idea?Thanks for all your help oder advices! KRClemens

404
C
23 days ago
A
aruncids
asked in Survey Platform
Zoho CRM integration help

Hi All,I am integrating Qualtrics with Zoho CRM, and the access token in Zoho CRM is valid for only one hour. I used their refresh token mechanism to create a new access token, setting up a time-based workflow to retrieve a new token every hour. The workflow is working perfectly.I need to store the new access token in the Survey Flow or as embedded data so that my other workflows can consume it. Could you please let me know how to achieve this? 

414
Nam Nguyen
QPN Level 8 ●●●●●●●●
24 days ago
K
KatieJ123
asked in Survey Platform
Editing an active survey

Hi thereI wondered if anyone can help me.I want to make a few changes to my active survey.  I have already collected quite a lot of data.These are the changes:Change the wording in 2 questions - remove some words from questions ( but not deleting an entire question) Add an additional choice to a multiple choice questionWill these changes affect/delete the data I’ve already collected?Thank you for any advice.

292
Shashi
Level 8 ●●●●●●●●
24 days ago
P
Paulyc
asked in Custom Code
Multiple choice after custome code for text entry

Hello, I would like a question with 3 MC options:Standard MC option 1 Standard MC option 2 $ xx per saleWhere xx is a text entry box with text either side (‘$’ to the left of the box, ‘per sale’ on the right of the box). I’ve used the JS code below to get a text entry box with text either, however I can’t seem to find a way to combine this with the 2 standard MC options - would be greatful for any ideas or workarounds. Thanks, Paul  Qualtrics.SurveyEngine.addOnload(function(){ /*Place your JavaScript here to run when the page loads*/ });Qualtrics.SurveyEngine.addOnload(function(){ /*Place Your Javascript Below This Line*/ var inputs = $(this.getQuestionContainer()).select('input[type="text"]'); for (var i = 0; i < inputs.length; i++) { var input = inputs[i]; $(input).insert({before: '$ '}); $(input).insert({after: ' per sale'}); } });Qualtrics.SurveyEngine.addOnUnload(function(){ /*Place your JavaScript here to run when the page is unloaded*/ });

100
P
24 days ago
H
Level 1 ●
HaimantiLevel 1 ●
asked in Survey Platform
Qualtrics and Face Reader online integration

Hello,I am integrating Face Reader online into Qualtrics for my data collection. FR online will capture my participant's facial expressions while watching a video. There is an option before the start of the video to agree or not agree to continue. I have set a branch logic and a Java script with the question. If my participant selects “I don’t agree” then should be taken to the end of the survey. Instead, they are being forwarded to the next parts of the survey. I am adding all the images along with code. Can anyone please help me. Qualtrics.SurveyEngine.addOnload(function() {          // hide the next button    this.hideNextButton();       // change these variables with values for your project/experiment    var experimentID = "2a31f03d45ca4cb99427d53d472ad098";        var options = {        callBackUrl : "https://frdr.online/empty",        width : "75%",        height : "75%"    };       // get or create and store the participant ID    var participantID = RegisterQualtricsID(        Q

90
H
Level 1 ●
24 days ago
M
mariacc
asked in Survey Platform
Map new Salesforce fields into existing Survey Response

Hi all, I’m new here!  I tried to see if anyone else has raised this query before, but cannot find anything on the Community, nor any Qualtrics help docs.  This leads me to think that perhaps it’s a very easy fix, and I’m hoping someone can put me out of my misery! We have existing survey responses set up in Qualtrics, linked via API to Salesforce.I have created a new custom field in Salesforce and need to map it to the existing survey response workflows in Qualtrics.When I open the existing workflow and task, ‘Add new field’ and select the ‘Find field name’ dropdown, I cannot locate the new Salesforce field in there.It’s like I need to refresh the schema so that Salesforce can sync all the available fields to Qualtrics and therefore pickup the new field.  How do I do this?The workflow is already active, so I would have thought this would have somehow already synced. I should add, I managed to add the new field into our SF UAT environment and map it to our UAT survey mapping in Qualtri

882
P
25 days ago
A
Ari
asked in Custom Code
I use auto advance in some questions and my survey keeps auto advancing in the following questions

Hi!I have 4 questions in one block, separated into 3 pages. I want to auto-advance, but for some reason it keeps auto-advancing in the following block (for which I added no code).The first question has its own page and I want it to auto-advance after the participant choses an option or after 6 seconds. I used the following code:this.hidePreviousButton ();this.hideNextButton();var that = this;(function(){that.clickNextButton();}).delay(6);that.questionclick = function(event,element){if (element.type == 'radio'){that.clickNextButton()}}The second question also has it own page, and I want it to auto-advance after 1 second. It is information only and participants do not need to answer. I used the following code:this.hidePreviousButton ();this.hideNextButton();var that = this;(function(){that.clickNextButton();}).delay(1)The third and fourth question share the last page. I want to auto advance after 10 seconds. I used the following code in the third question:this.hidePreviousButton ()var th

4147
K
Level 1 ●
26 days ago
F
Level 3 ●●●
four77Level 3 ●●●
asked in Survey Platform
add a custom date validation in text entry question

Hi, I am looking for a solution to add a custom date validation in the text entry. The validations date format is mm/dd/yyyy or dd/mm/yyyy or yyyy/mm/dd. I am looking for a way to validate so entries only list MM/YYYY (without any day). Any suggestions? 

3296
Nam Nguyen
QPN Level 8 ●●●●●●●●
26 days ago
B
Brett Bixler
asked in Survey Platform
Show Gap between average of two Likert scale responses

I want to find and display in a report the gap (in percentage) between the means of two Likert scales. The scales are identical except for the question wording (Example: What is the current state of this? and What is the future state of this?Is this possible?

161
Nam Nguyen
QPN Level 8 ●●●●●●●●
26 days ago
J
jnmazon
asked in Survey Platform
Customized forced response

Hello!I have a forced response question that has several options/assertions that I want to be rated on a scale of 1 to 7. I have added a final option/assertion that is called “other”. As I say, this question has the forced response, but I don't want the “other” option/assertion to be forced, as it forces you to put anything in order to continue. It is an optional statement that can only be used optionally if the respondent comes up with something different. Thank you very much for your help!

253
Nam Nguyen
QPN Level 8 ●●●●●●●●
26 days ago
P
Portas
asked in Xflow
Locked out of account

I’m a qualtrics admin and one of my users have been logged out of an account, I’ve raised with support team but haven’t been able to get a response, any help?

661
Nam Nguyen
QPN Level 8 ●●●●●●●●
26 days ago
L
L_J
asked in Survey Platform
Qualtrics workflows created by a staff member who has left are failing to email

Hi, I couldn’t see this issue anywhere else, apologies if it is! We had a recent leaver who had a few workflows under his name, and when we turned these on, the ones that involved sending out an email were failing at the email send point. Copying the workflows & deleting the old fixed the problem, but we haven’t experienced this issue before with other leavers so was wondering if it was related to account settings. Our understanding is that processes owned by leavers should be transferred to the account admin on deactivation of an account? Does anyone have any thoughts on what happened this time?

377
L
26 days ago
A
ame
asked in Survey Platform
Cyclical Survey Report via Email, Specific Dates

Hi,I'm looking for a solution to a challenge – maybe some of you have similar experiences and can share ideas on how you handled it.For business users who won't be checking the Qualtrics dashboards daily, I need to prepare a cyclical report.I noticed that in the survey settings, there’s a tab for reports where the appearance and content can be customized.The challenge is that I’d like to export an NPS score in the report, calculated for a specific date range (from the 8th of one month to the 8th of the next month). Is there a way to set this up?It’s important that such a report is exported because, under the "right to be forgotten" law, a user who requests to be forgotten is deleted from the database, along with all their associated surveys. This impacts the NPS score. That's why I need a cyclical, in a sense "frozen" report.   4o

333
C
26 days ago
V
Level 2 ●●
vaneskawLevel 2 ●●
asked in Survey Platform
3 buttons on a responsive dialogue creative?

Is there a way to add a 3rd button to the “responsive dialog” creative? Currently, there are 2 buttons. I’d like to add a 3rd button called: “Take Survey Later” and add a new directive where they can enter their email.

221
C
Level 4 ●●●●
27 days ago
A
QPN Level 2 ●●
asi2QPN Level 2 ●●
asked in Survey Platform
Automated Process: Removing Contact Records from a Mailing List

Hello I have a unique situation. I need to remove all contacts in a single mailing list monthly. My use case is as followsEvery month I upload a new list of contact records I need to remove the contacts in the list before uploading new contact records because some of last month’s contacts may not be valid for the next months distributionI found a way to do this using the code task using Javascript but I’m getting an error message I’ve never seen before.  Has anyone seen this issue or know how to resolve it? Does anyone know of a different way to accomplish what I’m asking? I need this to be automated as well. Manually removing contacts monthly is not an option.  Error Message:{ "actionId": "OCAC_zfkIOWL50RdCqFn", "exports": { "message": "2372 contacts attempted for removal.", "results": [ { "error": "QSI is not defined", "success": false },

557
Nam Nguyen
QPN Level 8 ●●●●●●●●
27 days ago
T
Level 1 ●
TopazfaeLevel 1 ●
asked in Survey Platform
Access to Directory - Standard/Standard-Qualtrics

I am trying to set a rule tnat standard users can’t see default directory - right now they can see them.  I looked at the roles and realized that there are two roles - Standard and Standard - Qualtrics. I assumed the latter one is the latest/newest one).  We created a cloned standard account and tweaked the settings but now, they have access to the directory which they are not supposed to.  Should I toggle Acess to Directory XM off?  But when I did that, I checked my account and found that my lists that I created now are missing.Any suggestion?Thanks

312
ooolomod
Level 4 ●●●●
27 days ago
I
Ila_1234
asked in Survey Platform (Before March 2021)
2 language survey: how to change language drop down to a simple button?

Hello,I have a simple 2 language survey (EN / AR) and was wondering if it was possible to replace the language drop-down by a button?Such that if the respondent is answering the EN survey instead of showing "English" in the language drop-down it would directly state "عربي" and when the user clicks on it he is immediately redirected to the AR survey. Is this possible?Otherwise, would it be possible to show the other language as default in the drop-down? So, if the respondent is answering the EN survey the language drop-down would show "عربي" instead of English...Thanks a lot!Ila

4345
M
27 days ago

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