Unanswered questions

I’m sure this is straightforward but it’s been a while since I used Qualtrics and I can’t quite nail this. I want to hide the next button on a page unless a multiple choice question is selected. It only has one choice and so in effect acts as a checkbox. I found the following code which shows the next button if ticked but cannot get it to hide it again if the question is unticked. Any advice welcome, thanks.Qualtrics.SurveyEngine.addOnload(function(){ this.hideNextButton(); this.questionclick = function(event, element) { if (element.type == 'checkbox') { var choiceNum = element.id.split('~')[2]; if (choiceNum==1) {this.showNextButton();} else {this.hideNextButton()}}}}); 

Hi community,I’m currently working with Qualtrics Dashboards and would like to customize the appearance of my widgets.Is there any way to change the font family of the text inside dashboard widgets (e.g. charts, labels, titles, etc.) to a custom font that upload to Library?Thanks in advance!

I have a survey that is translated into 36 languages, with EN-US being the base language. I have response clarity switched on for an open-text question. In the documentation, it does state that the languages available are limited and teh prompt shows in the base language of the survey. However, I have my base sent to English. When testing the German survey, the prompt appeared in English on one occasion and German on another. Has anyone experienced a similar issue?

Hello! Can someone guide me in how I upload custom font, specific by my organisation, in to the survey emails? 

Hi allI would like to know if it is possible to create a survey that will display a unique set of options based on the user. I have a different data set per user which Id like them to respond to. Is it possible that when they enter their own name at the start, that then references the data and provides their own corresponding options to then respond to?eg, John Smith has the names of 10 people in the data set that Id like him to provide reviews for. When he enters his name into the Survey, those 10 people will then auto-fill for him to review. Id like to build this for around 50 people who will each be required to review completely different lists of names.Any help appreciated!

HelloRecently a new issue occurred on one of our Digital Intercepts survey. The Intercept triggers ok, but when you click on ‘Provide Feedback’ Button survey is not launching. We have not changed anything in Qualtrics on our side of Set up. IT are saying there were no changes made that would affect intercept. Any ideas what could be wrong? anyone came across similar issue?Thanks Anna

In Qualtrics, parent-child hierarchies used in dropdown or search questions only allow selecting nodes that have children, which excludes lowest-level (leaf) users. When working with large participant lists, what is a scalable and maintainable way to ensure these leaf users can still be selected and evaluated—without adding dummy participants to the hierarchy?

Description Aallow users to enter the Cost using either a comma (,) or a decimal point (.) as the separator for fractional values. This change applies only at the survey level.Validation Cases •    Users must be able to enter the amount for cost using:     Allowed formats:        Decimal point: 123.45      Comma as decimal: 123,45      Commas as thousand separators: 1,000 or 1,000.00   Both formats should be accepted without error. o    Validation constraints:      Only one decimal separator (either . or ,) is allowed.      Maximum two digits after decimal.      Multiple commas are allowed for thousand separators, but the last comma can act as decimal if followed by up to two digits. o    Valid Inputs    10000 → integer      10,000 → thousand separator      10,000.00 → thousand + decimal point      00 → decimal point      10000,00 → decimal commaWhole numbers    10     100     1000     10000     100000     1000000    Decimal formats    1,0 → 1     1.0 → 1     1,00 → 1     1.00 → 1  

Hello, We are approaching our seat limit with our contract, and want to remove some employees who are no longer with the company to free up some of our seats. I am hesitant to move forward with this because it says ALL data connected with user will be lost. Does that include previous survey responses? I am under the impression that it is any surveys that they may have owned but am looking more specifically about data loss. Any clarity would be appreciated! 

Hi  In the below screenshot and wording how can I reduce the spacing between these. I will share code also. ThanksSarahHow likely would you be to recommend your Insurance Company to family or friends?  Please rate on a scale from 0 to 10 with 0 being “Definitely would not recommend them" and 10 being "Definitely would recommend them".    

Hi All, In the Advanced Transform task (where you can write a python script) to manipulate the data, I would like to know how, like the code task, you can return a value or string that is available to use in a later tasks.  All the help (and bots!) say it’s possible using something like return { summary: summary_text } but this needs to be wrapped in a function() I believe. The other option is to use something like #print(SUMMARY=summary_text) This get’s to the log, which is a downloadable file but I’d like to pass this into the proceeding email task.  Every variants I’ve tried still won’t show it up in the piped text dropdown. Is this possible? Thanks Rod PestellPS there is no ‘Advanced Transform Task’ tag so had to select ‘Task’!

I want to send out an email invite to a survey but want it to send every other week (on Thursdays at a specified time) but am not able to figure out the every other week cadence. I can see where I set it up either weekly or monthly, but it seems there’s no in between option. Please advise

I have a simple 1-question survey with 2 answer options (yes/no). I have embedded data in the survey, pulled in from the contact list I uploaded. As a respondent, when I select the “No” answer, everything looks fine. However, when I select yes, it adds “custom value” behind the actual value of the embedded data. Here’s the “No” response: Vs a “Yes” response: It’s a problem because I use this embedded data in an email response to the respondent, and it comes through in the email with “custom value” included. I have done it several times with the same results. I’ve also deleted myself from the distribution list and re-uploaded myself, still the same results. At this point I have no idea what else to do to troubleshoot. Ideas? 

I’m trying to use qualtrics.com/WRAPI/SiteIntercept/api.php?Request=getInterceptStats to get info about an intercept, but keep getting a 500 error with the Qualtrics error code ESRV47. I have full control of the Intercept, and am using a brand admin account, so I don’t think it’s related to user permissions. Is there a web page somewhere that details what these error codes are?

Hi everyone. I'm new to Qualtrics and here and I was wondering which is the best way to have a complete report as to all activity in the workspace, with aspects such as:Surveys created Intercepts created creation date status - active, deleted etc, number of responses number os interactions tags associated with it owner survey idI've tried the activity report, I've tried downloading through the old report model, through the tag manager where you can export and the import back and every single one gives me different data.I'm not sure which one is more complete than the other and I was wondering if anyone has any advice on this for me. My company is very sctrict as we must control usage of our contract and usage by business unit and I haven't been able to give a successfull answer so far...

Does Qualtrics support connecting to the Tango sandbox platform (https://tango-portal.sandbox.tangocard.com) for testing Tango integrations with Qualtrics workflows? If so, are there any tricks to setting this up?

I’m having an issue using inline question in my email distribution.  In my testing I can click on the NPS question to answer from the email.  In doing so, it takes me to the questionnaire as expected.  I close it not wanting to answer any other questions.  When I then look in responses in progress, I can see my ‘started survey’ but my answer to the inline question is not showing.  Does anyone have a fix for this?  I would expect the answer to the one NPS question to eventually carry forward to the rest of the completed responses since it is an answer to an inline question.

Hi,In my survey, I have the calendar-type questions so participants can enter their date of birth. I would like to be able to calculate age from this entry. I need the participants' ages to apply branch logic, as different age groups require different sets of questions. I have tried multiple times using Javascript in the calendar question, adding embedded date in my survey flow and them adding branch logic based off the embedded (‘age’) but nothing seems to work. Any suggestions?Thanks for your help! 

Hi,I’m using Qualtrics Website & App Feedback intercepts and I’m seeing an issue with Custom Trigger → Trigger On Click.Setup Same project and same page Multiple intercepts enabled at the same time Each intercept: Uses Custom Trigger → On Click Targets a different HTML element but displays the same survey Expected behaviorAll intercepts should work simultaneously and display their survey when their specific HTML element is clicked.Actual behavior If only one intercept is active → it works If more than one intercept is active → only the first activated/published intercept works The other intercepts never display their survey No console errors Each intercept works correctly when tested alone QuestionIs this a known limitation in Qualtrics that only one click-based intercept can work per page?If so, is the recommended solution? Thanks.

We are looking to use a MaxDiff question to test images of new products. The graphics look fine size wise in the Library and in the desktop preview, but are incredibly small on the mobile preview. Is there an effective way to increase the size for mobile for a MaxDiff block?The MaxDiff appears to lack the size adjustments one can make within a standard multiple choice or ranker question.