Employee Experience | XM Community

Employee Experience

Discuss EX product solutions, best practices, & more

523 Topics

A
Level 1 ●
AdumenciLevel 1 ●
asked in Employee Engagement

Qualtrics has been super glitchy/buggy lately

I don’t know what it is but it feels like the product is actually broken. No matter what I try to do I get an error message. Error this error that. I’ve never seen so many glitches before. I’m trying to create a new project, get an error, try to delete a duplicate project, get an error, try to upload people into a project, get another error, try to build a hierarchy, another error. Then there are other times I don’t even get an error and just a hanging screen that gets stuck for hours and hours with no progress such as when deleting data or deleting a hierarchy. It’s like the whole product is broken now and we are in the midst of our annual big survey and I’ve been putting many hours just dealing with how buggy and glitchy Qualtrics has become. It always had issues here and there but it was never this bad before. Was the entire production team let go or something? 

0
A
Level 1 ●
9 hours ago
E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
asked in Employee Engagement

Default language for email distribution

Hi Guys!I have an EX survey that i need to distribute in 3 languages (ES, BR-PT. EN), the issue is that some users do not have language code in their metadata or is a code outside from this 3 and I would like for them to get the email in PT-BR but everytime i create the email EN is created as the default language. Is it possible to change this and have PT-BR as the default language for the distribution? 

3
Sachin Nandikol
QPN Level 5 ●●●●●
5 days ago
M
MichalR
asked in Employee Engagement

Building an org hierarchy in an engagement project with imported anonymous responses.

In an engagement project, when uploading anonymous survey responses from an external source, which will be used for a historical comparison, is there a way to build org structure other than upload of a fake participants list?

1
R
Level 3 ●●●
8 days ago
P
Pietro Molon
asked in Employee Lifecycle

Is the hierarchy feature needed to send a survey to a manager?

Dear all,My customer’s need is double:to send a (check-in) survey to a manager as many times a new report starts to work with her/him. to send the survey automatically on a regular basis, after 30, 60, 90 days from the new report’s hire date.Is the hierarchies feature - Employee Engagement projects - needed to address at least the first point or is there an alternative within Lifecycle projects?Is there any solution you might advice me for to address the second point? Thanks and regards,Pietro. 

3
R
Level 3 ●●●
8 days ago
T
Tom_Ad_Ldn
asked in Employee Engagement

How can one use Qualtrics data in an automated newsletter?

Hey, I would like to use the data from Qualtrics attained from individuals branches/regions etc to distribute to the key stakeholders in a weekly newsletter in order to increase overall platform engagement.  Is this feasible? Does anybody have any experience, or indeed the intention to create something similar? Please share any information that you have related to the topic of integrating Qualtrics with a newsletter.  Thank you!

0
T
8 days ago
chackbusch
Level 2 ●●
chackbuschLevel 2 ●●
asked in Employee 360

Add participant portal link to evaluator and dashboard invite in 360 project

Our employees should always start the process from the participant portal. Within the messages of the 360 project, it is possible to add the ThreeSixtyLink piped text. However, it depends on the message type how the link is resolved.For evaluator invite, the piped text includes the direct link to the survey For the dashboard invite and custom messages, the piped text includes something like https://brandId.qualtrics.com/360/?q_ts_id=TS_projectId&brand=brandId&_=1All the participants will have access to the Qualtrics platform via SSO. Our preferred approach would be to always navigate them to the participant portal - also within the evaluator invite. I think the link below would achieve this: https://brandid.qualtrics.com/EX/ParticipantPortal/MyProjects?ThreeSixtyID=TS_projectId&ContextThreeSixtyID=TS_projectIdbrandId and projectId to be replaced with the actual IDs… Did anyone try the same in the past and can confirm?

1
chackbusch
Level 2 ●●
9 days ago
J
jdeady
asked in Employee Engagement

Mapping Org Hierarchy

I am trying to show comparisons in a dashboard for 2 engagement projects. When I am trying to map my hierarchy (2024 hierarchy to 2023), everytime I try and map across names, it breaks the mapping apart. What am I doing wrong? When I press Save and Continue even after mapping one at a time, it never saves my new mappings. Right now, I have 10 unmapped units and I can’t see the dashboard comparisons until they’re all mapped.

2
R
Level 3 ●●●
9 days ago
J
Jai
asked in Employee Lifecycle

Exit feedback, lifecycle survey dashboard disappeared need help with how to bring it back or best solution

Hi,We created the exit feedback from the guided template thinking that the dashboard will populate automatically. However we have no clue if someone has gone and deleted the dashboard by mistake or while created we copied the project and not created from scratch. Now we are in place there is no template to populate the dashboard. We are new to Qualtrics hence not good with dashboard building yet. Is there a way we can import the template to the current project? As we do not want to create the project from scratch as all the API and everything has set up with the help of the consultant.

2
G
12 days ago
JesperAndersen
QPN Level 4 ●●●●
JesperAndersenQPN Level 4 ●●●●
asked in Employee Engagement

See data from one survey while filtering on another survey

I have 2 surveys that are linked in the same dashboard. In both surveys I have a question with a 1 to 5 rating.I would like to have a filter that applies only on data from survey 1, but that allows me to still see data from survey 2.Example: If I select 5, in the filter I will show me data from both surveys, where the user have selected 5 in survey 1.Is this possible?I get that when I set the filter to 5 it will by default only see data from survey 1, but wanted to know if this can somehow still be linked?

1
kgillis
Level 3 ●●●
13 days ago
JuanBotta
Qualtrics Employee
JuanBottaQualtrics Employee
published in EX News

📰 March XM Insider: Employee Experience

What’s New X4 2024 Agenda for Salt Lake City is Now Live!The X4 2024 agenda features 7 tracks, 50+ speakers from world-class brands and mainstage conversations with Michelle Obama, Dwyane Wade, Lindsey Vonn, and more. Plan your X4 experience in Salt Lake City today. See the agenda. Get the Help You Need in the Customer Success HubAll of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your license, grow your Qualtrics expertise, connect with your account team, and much more! Access your Hub. AI Impact in the Global Workplace: Qualtrics StudyGlobal study by Qualtrics unveils optimism and concern about AI in the workplace from employees and customers. Balancing tech benefits and human ethics is key. Learn more. Take Your Skills to the Next Level with Qualtrics CertificationsElevate your XM proficiency with Qualtrics Certifications in key experience domains. Master tools, gain recogn

781
IRENDONJLL0
Level 1 ●
14 days ago
ericnelson
ericnelson
asked in Employee Engagement

How do I send multiple surveys to manager of new hires?

Goal: Use Lifecycle Surveys (EX) to automate surveys to managers of new hires. The surveys are used to assess the recruiting process.My Environment: My Directory is auto-populated nightly. Automation is set up on my manager project to pull in managers who recently hired an employee. I have Message Automation set up to send messages weekly. I can't create multiple user profiles for a manager, because manager user profiles are used with our SSO login for dashboard viewing. Use Case 1: I have a survey sent to managers one week before their new hire starts. I want to be able to send the survey to these managers when they've hired a second (or third or fourth) employee at a later date. The Problem: By default. Message Automation only sends messages to participants whose Project Status is Not Complete. So, anyone who has a second new hire will be in one of two scenarios:They completed their previous survey. The Message Automation won't send them a new link because their Project Status is Com

13
P
15 days ago
G
Georgia_WSA
asked in Employee Lifecycle

SMS reminder after Email invitation (Lifecycle)

Hello, I have a partner who would like to send an SMS reminder in their lifecycle survey after an initial email invitation. I saw a community discussion from about 4 years ago asking about this same topic with a response at the time stating that at the time there this was not possible.  In the past 4 years has this enhancement been made or is it still not possible to change distribution method between linked invitations/reminders?

1
G
15 days ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in Employee 360

Data is not populating in my report

The data is not populating in the report. I know the data is still there because I can download it as a spreadsheet, but it doesn't show up in the report. What is going on?

8
W
Level 1 ●
16 days ago
M
Level 2 ●●
mpjacobsLevel 2 ●●
asked in Employee Engagement

Creating a new EX project vs. copying an existing project

Hello! We created an EX25 survey in May 2023 and copied the project for two more surveys in August and November 2023. Should we continue that approach since our questions, logic, design, dashboards, etc. are already built (which would help greatly with efficiency!), or should we start from scratch and create a new EX25 project? I’m curious about the risks of copying the project, since that is what we intend to do for our upcoming May survey as the questions, logic, etc. will largely stay the same.Thanks!

2
M
Level 2 ●●
16 days ago
ManfredBM
Level 5 ●●●●●
ManfredBMLevel 5 ●●●●●
asked in Employee Engagement

EX Idea Boards - Access across managers

In EX (Employee Engagement) I can give managers the permission to create idea boards for improvement actions. If I understood the system correctly, every manager creates their own board. Correct? Is there a way (for me as an admin) to get access to those idea boards of all managers and to ideally get a consolidated board with all ideas across all managers? Thanks,Manfred

1
EricCrayon101
Level 4 ●●●●
16 days ago
A
Level 2 ●●
AgnieszkaBLevel 2 ●●
asked in Employee Lifecycle

Pseudonymize responses only for one project under a brand

I’m a brand admin and under the same brand I have a few lifecycle projects. The client wants to anonymized answers only for one of them - Exit survey.Is it possible to do so? I can’t find such option in the Admin tab

1
chackbusch
Level 2 ●●
16 days ago
Q
Level 2 ●●
QS17Level 2 ●●
asked in Employee Engagement

Moving participants from one project to another in EX

Hello Experts, I am looking for a solution, so that I can allow other local admins to fetch one or more participants based on email ids from one project to another. I cannot allow them to import from EX Global directory as it has other data as well.Is there any solution for this issue?

1
Sachin Nandikol
QPN Level 5 ●●●●●
17 days ago
K
Klaudia-K
asked in Employee Lifecycle

Recurring Employee Lifecycle Pulse to same participants on a monthly basis

Hi, we are new to Employee Lifecycle and have set up simple Pulse surveys for designated lists of participants. We want to be able to re-pulse those same participants over time and record the progress of their scores against a timeline. So far have tried to include a month field in the survey itself to distinguish the Reponses but in testing the most recent response overrode the one before. I’m sure people are doing this successfully -  what's the trick? 

1
K
22 days ago
A
amandajames2012
asked in Employee Lifecycle

WHY CAN'T EX RESPONSE RATE WIDGET BY FILTERED BY TIME?????

I don’t understand why the EX response rate widget can’t be filtered by time. Makes no sense to me. It is showing response rate for the entire life of the survey. For ongoing surveys like onboarding and exit…seeing a response rate for the life of the survey is not helpful. My internal stakeholders want to know what our response rate was for a certain period of time (i.e. last quarter, last year, etc.) And, they want to see how response rates change over time, so we can evaluate distribution strategies, communication strategies, etc. They also want to be able to see if different populations have higher or lower response rates than others. I can filter the widget by all of my various metadata….but, again can’t see that over time. I’m having to spend all this extra time and energy manually calculating response rates outside of the Qualtrics platform. And, it isn’t an easy task. Because you have to try and merge data from the participant’s tab (which shows if they respondent or not) with t

0
A
26 days ago
E
emily_cs
asked in Employee Engagement

EX - Compare Response Rate Year on Year

Hi Team,I am after some help with displaying response rates in the EX dashboard from a previous year. Our team want to be able to see the different in response rate from 2020 in our 2021 dashboard. The response widgets (participation summary, response rates) do not allow you to add a filter or specify a data source so I'm not able to use this to show our 2020 data. I can also not add it as a benchmark or a comparison as far as I can see. Is there a way to display the 2020 response rate in this dashboard?The only thing i've been able to do so far is a simple table using a count with a filter for 2020 and 2021, so we can compare # of responses but this doesn't allow for a response rate % comparison. ThanksEmily

5
A
26 days ago
H
Level 2 ●●
happychuck77Level 2 ●●
asked in Employee Engagement

Automate dashboard user setup based off the response to a certain question

I am building an internal survey at my company to capture feedback about the technology we use internally. It consists of two questions:A multiple choice question with a dropdown of 50 pieces of tech to choose from (“Which technology solution would you like to provide feedback about?”) A text box question where the survey-taker can give their feedback (“What feedback do you have about this technology solution?”)The problem comes when I try to figure out how to automate dashboard user access based on the response to the first question. For example, if “’Workday” is selected in the first question, then that feedback is visible in a dashboard for John Doe who is in charge of Workday.The only things I read about in Q’s Support pages talk about dashboard user automation based on embedded data only … so is it even possible to automate dashboard user setup based off the response to a certain question? 

0
H
Level 2 ●●
28 days ago
M
madhavd
asked in Employee Engagement

Export hierarchy using API

Is there an endpoint available to either export hierarchy or get response counts per unit/hierarchy? I believe we can download from UI but want to see if there is an option available to programmatically download the results

0
M
1 month ago
S
Level 1 ●
SimonmdLevel 1 ●
asked in Employee Engagement

How many data sources can you have in EX dashboards

Hello community, I cannot read anything specific so hoping someone has the answer. In EX projects, how many data sources (projects) can you map into a dashboard? I’ve seen community message for CX that says as many as you like, but is that the same for EX.  Am I ok with adding upto 16 from different learning feedback surveys?

4
S
Level 1 ●
1 month ago
P
PavelH
asked in Employee Engagement

Dashboard data partially shows in wrong language

Hi, Q. community,I ´m new Q. EX Technology consultant and I have a problem with displaying page filters data on the dashboard.We imported dashboard data translation to six languages. All columns with proper language translation (One of them is Croatian). When I set the platform language to EN, and adding the page filter, I see the dashboard data in Croatian and the same in other platform account languages.It seems as the default language is Croatian instead of the EN. See the mixture of the Croatian and English. When I export the data file there are missing data in Croatian column and in EN column is partially Croatian translations. When I import corrected translation it happens again.Any idea why the import dashboard data translation does not work correctly? Thanks Pavel

1
Umang Upadhyay
QPN Level 3 ●●●
1 month ago
B
QPN Level 1 ●
BudsarinQPN Level 1 ●
posted in Employee Engagement

EX25の回答率

EX25プロジェクトですが、回答率が何パーセント以上あれば分析可能になりますでしょうか？

1
EricCrayon101
Level 4 ●●●●
1 month ago

Productivity playlist

Terms & Conditions