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Website & App Insights

Discuss Website & App Insights solutions, best practices, & more.

  • 399 Topics
  • 791 Replies

399 Topics

C
Level 3 ●●●
Chhavi_ChLevel 3 ●●●
posted in Website & App Insights

Has anyone deployed a web intercept using Content Square live signals?

We have CS and Qualtrics integration, but what interest me more is sending surveys via web intercept based on web user behavior on the live session.Came to know about this functionality and curious to know if anyone has deployed it.

0
C
Level 3 ●●●
3 months ago
D
Level 1 ●
dylanpa22Level 1 ●
asked in Website & App Insights

WebService inside Service JSON

I am try to integrate Microsfts Azure Translator as a WebService into my survey to translate survey responses in real-time. Unfortunately, the request composition in Azure requires a JSON list, which is not possible inside the webservice of Qualtrics as it does not allow for free text. Is there a way around it? I got it working as a normal Web Service Task inside Qualtrics.

3
Shashi
Level 8 ●●●●●●●●
3 months ago
D
dezzanf
asked in Website & App Insights

Website feedback button - Own creative

Hello everyone,I am trying to set-up a website feedback button with a custom creative (in .png, format, because .svg does not work). However, the image quality gets significantly reduced when uploaded. Has anyone experienced the same? Did you find a way to solve it?Thanks a lot!

1
C
Level 3 ●●●
3 months ago
S
Level 2 ●●
SwyattLevel 2 ●●
asked in Website & App Insights

Reduce size of feedback tab?

Does anyone have custom CSS to reduce the size of the feedback tab? I receive a lot of feedback from respondents saying the feedback tab covers the information people are trying to access. Id like to reduce the size of the tab to mitigate this from happening.  

2
S
Level 2 ●●
3 months ago
A
Aldonahue
asked in Website & App Insights

Intercept Targeting logic so that survey does not display on a specific webpage

Hello,I have survey that intercept that is set to launch on exit intent. So the survey will launch when ever a users mouse leaves the webpage. The intercept is launching fine. However,  I am trying to set the incept so that the survey does not launch on the final submission confirmation page of an online application. I have tried several options which are listed below but none seem to be effective as the survey still launches on the final page when the logic is set and published. Current URL “Does Not Contain”current URL “is not” Page Referrer “does not contain”Page Referrer is not” 

0
A
3 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Site Intercept - Display Option Help

Hi Everyone, HNY!I have a site intercept running with these display options.My assumption was that the intercept would only display for 25% of site traffic every 3 months, but I received the following feedback.‘Please stop asking me, i filled it in now 17 times, and ignored it 47 times’What am I missing? Could this user possibly have cookie settings that are by-passing my display options? Maybe I need to add some intercept logic, but I am not sure what to add?Thanks :) 

4
vgayraud
QPN Level 5 ●●●●●
3 months ago
N
Nika
asked in Website & App Insights

iOS Sdk not being able to feed data to SDK

I’m trying to set userID to understand which user took the survey. I tried  providing extRefId in: Qualtrics.shared.initializeProject(brandId: String, projectId: String, extRefId: String)  But I was still not able to find suplied extRefId anywhere on the platform. Is this a bug?

0
N
3 months ago
D
Level 2 ●●
deveerLevel 2 ●●
asked in Website & App Insights

Pop-Over with creative and first question inside + data intercept

 Hi, We created a creative of pop-over with the NPS question inside as a design, because when they pick a score I want the survey itself to open in a new tab. So for each score we gave a link of the survey and the answer is filled in the relevant survey that is open in the new tab.  HOWEVER, how do I make all the embedded data that is created by the intercept to also move to the survey? I only need the Customer ID to go there, as the rest will be checked against a list in the directory.  I’m struggling to find a solution.This is how it would look like basically  

0
D
Level 2 ●●
4 months ago
B
Level 1 ●
B_RaymondLevel 1 ●
asked in Website & App Insights

Bigger window on a feedback button banner

Hey guy, do you have any idea how to have a bigger window like this on a banner ? on my side, the window opened is really short (around only 1/4 of the height of my screen...) Big thanks ! :)  

7
ArunDubey
QPN Level 8 ●●●●●●●●
4 months ago
P
Puneet Agarwal
asked in Website & App Insights

Automatically activating intercept every week/month

Is it possible to activate intercepts at the start of a new week (like every Monday)? I have weekly quotas for my survey, which deactivates the intercept once the weekly quota has been met. My problem is with activating the intercept once the quota refreshes every week, currently I have to manually go in and activate the intercept I have.Thank you for your help. :-)

2
tannerfaragher
QPN Level 5 ●●●●●
4 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Site Intercepts - Impression Quota Tips

Hi EveryoneDoes anyone have any tips on how to reduce impressions on your account quota?I thought I had cracked it by applying weekend only display logic to an intercept, but I have since learnt that even this counts towards your quota as the logic had to run.Ideally I want to activate my intercepts at the weekend only automatically, and I believe the only was to do this is to have it on 24/7 with weekend logic, but every non-weekend day will eat into my quota.Thanks :)

4
P
Level 5 ●●●●●
4 months ago
J
JakeLarson
asked in Website & App Insights

Has anyone made a Web/App Insights work in a salesforce lwc?

Has anyone been able to create a Lightning Web Component for a web/app insight project? I can’t get the generated javascript & div to work. Has anyone else done this?

0
J
4 months ago
JoycaV
QPN Level 4 ●●●●
JoycaVQPN Level 4 ●●●●
asked in Website & App Insights

Feedback button language

Hi,I have made an intercept with a "feedback button" creative type.I have maintained the translations for the feedback button text.In my intercept rules, I have a part that checks "if current url contains nl_BE" and in the embedded data of the intercept I have Q_Language = static value NL.This setup works correctly for the survey itself: when I am on a page with nl_BE in the url, and I open the feedback button, the survey is in Dutch (NL).However,The text of the button itself remains in English!My browser language is English, and if I change my browser language, the button text does change languages as well.But the whole purpose of my setup with url contains nl_BE and the Q_Language ED is to improve the language selection, as the browser language isn't the correct one to use (you can't put an English button text on a Dutch site...)So, am I doing something wrong, or is this a shortcoming of the Qualtrics platform that the button text doesn't take the set language of the ED into account?

4
Dhananjayan Palaniswamy
Level 2 ●●
5 months ago
Dhananjayan Palaniswamy
Level 2 ●●
Dhananjayan PalaniswamyLevel 2 ●●
asked in Website & App Insights

Dismiss pop-up survey by clicking outside of the intercept window?

The default behavior allows respondents to close the pop-up intercept survey only by clicking the X button.In addition, I would like to be able to close the survey by clicking anywhere outside of the pop-up window to dismiss/ close the survey. How can I do that?

0
Dhananjayan Palaniswamy
Level 2 ●●
5 months ago
A
AussieQualtricsUser
asked in Website & App Insights

Using javascript expression in targeting criteria - to target based on text found on page

Hi,I have an intercept that I am wanting to trigger on exit intent, however not after the customer has successfully submitted a website form. The challenge is that the URL does not change after the form is submitted.I have tried to limit the pop-up from triggering to only when certain text is visible on page, however this doesn't seem to be working correctly.The Javascript expression I was entering in the targeting criteria is belowdocument.body.textContent.includes("First name")With the criteria of the above expression equal to True.Can anyone point out where I might be going wrong? Thank you!

6
Y
5 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

NPS - Missing Data (Site Intercept)

Hi EveryoneI have a site intercept pop-up running that captures just NPS.Everything is working well, although I noticed that sometimes it does not capture the NPS response, even though Finished = True, and Progress = 100%.And the missing data below.Any ideas? Thanks :) 

0
P
Level 5 ●●●●●
5 months ago
bart_blondeel1
Level 2 ●●
bart_blondeel1Level 2 ●●
asked in Website & App Insights

inline survey on the website (no pop up nor slider)

I would like the ability to offer a survey on the web page. So not via pop up or slider but directly on the website itself. For example, the customer clicks on a smiley and it opens a survey. Is there a possibility to trigger the survey URL that way or is there another possibility?

0
bart_blondeel1
Level 2 ●●
5 months ago
K
KimberlyP22
posted in Website & App Insights

Is there a way that users can hide a feedback button for themselves?

We have a feedback button on many pages of our site, but have recently been getting complaints from our low-vision users who are zooming in to read text that the button is covering up too much content. Is there a way either via browser settings or some way we can configure it in Qualtrics to give these users the options to hide the feed back button entirely? Note that disabling cookies/local storage isn't a great option because then they would have issues logging in to the site.

3
S
Level 2 ●●
5 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Pop Up Intercept - Embedded Data

Hi EveryoneWith a template intercept, I am able to capture embedded data, for example (ignore the arrow 🤦‍♂️).Via survey flow I can map these fields, which successfully populates in my survey data. How would I capture the same emended data via just setting up a manual intercept and pop-up creative?I did try this, but the data it not coming into the survey (this is the embedded data window inside my intercept).Thanks :)

1
Nam Nguyen
QPN Level 7 ●●●●●●●
5 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Site Intercept - Response Dialogue / Embedded Window

Hi, me againThis is an embedded window of a response dialogue site intercept with just 1 NPS question.How can I make the window narrower? Can I remove the X? Can I add a close button, rather than use the X? How can I change the border colour of the number selection?Thanks :)

0
P
Level 5 ●●●●●
5 months ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Response Dialogue - Creative (Embedded Window)

Hi EveryoneThis is my embedded window creative – site intercept.It’s just x1 NPS question.Can I reduce the size of the window (red arrow)?Or is it easier to just move the question down a little?I just want to centre everything in the window.Thanks :)

0
P
Level 5 ●●●●●
5 months ago
D
Level 2 ●●
dduarteLevel 2 ●●
asked in Website & App Insights

Display an exit intent intercept only if user didn't interact with the always on tab

Hello,I have 2 intercepts that target the same survey build, one is configured as an Exit Intent pop up intercept and the other one as a passive Always On intercept present throughout our website.We’d like to make sure the user interacts with the survey only once per visit. I’ve been playing around with the browser cookies options and the targeting logics, but I can’t make it work.Does anybody know if what we are trying to do is actually possible? And if so, how can I configure this kind of setup?Thanks a lot in advance!Best,Daniel

3
D
Level 2 ●●
5 months ago
PeeyushBansal
QPN Level 6 ●●●●●●
PeeyushBansalQPN Level 6 ●●●●●●
posted in Website & App Insights

Feedback button disappear

Hi i would like to show static feedback button. Right now when i click "x" on feedback window it close the feedback button also on right side of screen. but i wanted to always show feedback button so user can take survey multiple times.

5
D
6 months ago
K
kirstenleehill
asked in Website & App Insights

Anyone else missing an Account Manager?

Hi, does anyone know who to reach out to if you haven’t been assigned an account manager? I had an account manager who stopped responding to emails a few months ago and I assume they left the company. When I log-into the Customer Success portal as Qualtrics recommends, there is nobody listed for me to contact. We have questions about our Website & App Insights part of our license and want to set up a call. I refer all of my research and evaluation clients to Qualtrics because of the amazing customer service so this has been a real disappointment.  

4
Michael_Cooksey
Administrator
6 months ago
C
Cooking_Matters
posted in Website & App Insights

Is Anyone Else Getting An Error Message in the Offline App?

We can't seem to get surveys stored in the app to upload. We keep getting an error message that they can't reach the Qualtrics server. The message says to upload the app (done) and contact support if that doesn't work (it doesn't). Are we alone?

7
gdyczyak
Level 2 ●●
6 months ago

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