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10000 Topics
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Level 4 ●●●●
Neha TankLevel 4 ●●●●
asked in Survey Platform
API for search Directory error

Hi,I am trying to use below API to search for records in Directory :https://api.qualtrics.com/c79e78a949572-search-directory-contactsWhen I was trying out in documentation, single field filter works fine, but when I use below code for multiple criteria based on syntax they have provided I am getting an error :{"meta": {"httpStatus": "400 - Bad Request","error": {"errorMessage": "The provided simpleFilter syntax is invalid, please review all components before retrying the request","errorCode": "CFH_0.4"},  Below is the code that I am using in body: {"filter": {"conjunction": "and","filters": [{"comparison": "eq","filterType": "email","value": "aa@b.com"},{"comparison": "eq","filterType": "externaldatareference","value": "cc@b.com"}]}} What am I doing wrong ?

24916
vgayraud
QPN Level 6 ●●●●●●
C
colon23
asked in Survey Platform
Ranking Chosen Answers To A Previous Multiple Choice Question

I have a multiple choice question in which multiple selections can be made. I want to make a separate rank order question in which the selected options from the multiple choice question can be ranked. Additionally, if only one selection is made, I don’t want the ranking question to appear at all. How would I go about doing this? Thank you!

442
C
S
SharpInsight
asked in Survey Platform
Moving statements to middle of side-by-side

Hi All,  I have a side by side RPT survey that I want to ask about their knowledge before a training and then knowledge after a training. Having researched it a bit in terms of format, I want to set the before likert on the left, the statements they are answering in the middle and the likert for after the training on the right. So, likert, statements, likert in a side by side. Currently I don’t see an option for moving the statements (they are on the left followed by two likert sections). Is there a work around? Much appreciated.

232
S
J
Level 1 ●
jasonfernsLevel 1 ●
asked in Survey Platform
Need help in understanding Location Experience hub

I went through the documentation of Location Experience Hub but I am still confused as to why do we even use it. Additionally I have the following 3 questions that I need answers to:1) Pros and cons of using location assist vs using dashboards2) ORM, TICKET, SURVEY ARE my DATA SOURCES - what are the pros and cons of each of these in location assist vs dashboards3) how we respond to orm reviews + survey tickets in the same area of the location assist.​​​​​​​​​​​​​​

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InessaG
Level 5 ●●●●●
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CarlK
asked in Survey Platform
Remove commas from piped text

Hello, I am trying to remove commas that are coming through piped text. The piped text is as following: You rated the following as "Good" or "Excellent":${q://QID33/ChoiceGroup/SelectedChoicesForAnswer/1}${q://QID33/ChoiceGroup/SelectedChoicesForAnswer/2} Please comment on why: On the respondent side, it is coming through like so: Does anyone know any JavaScript or other solution that will remove these commas? I would like to continue to use bullet points, so the commas will not work for this format.

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Shashi
Level 8 ●●●●●●●●
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Javier_
asked in Survey Platform
Creating Tickets based on multiple survey answers

Does someone knows if its posible to create tickets based on being a detractor on 3 surveys at the same time?the team that im woking in want to make tickets for a close the loop based on that description and i haven’t been able to find something similar to that

151
Shashi
Level 8 ●●●●●●●●
N
Level 4 ●●●●
Neha TankLevel 4 ●●●●
asked in CX Dashboards
Response Ticker date to show actual date instead of X days/hours ago

Hi,I have a response ticker in CX dashboard with one of the content being End date (Survey meta data).Instead of showing actual date, it shows X days/hours ago.Is there any way to do it ?I checked in Dashboard data , there is no recode setting to set the format.Any other way out ?

171
PeeyushBansal
Level 6 ●●●●●●
dperpich
Level 1 ●
dperpichLevel 1 ●
asked in Survey Platform
Embedding Survey Results in Questions

I am working on a project where the faculty wants to respondents to compare their response to Q1 to the Q1 responses already submitted before proceeding to Q2. I can prototype this by adding a text/graphic question on the page following Q1, piping their Q1 response and embedding an iFrame to a tiny Report (see attached screenshot). In this example, I’m piping the Q1 values into the column width to make it more responsive.That’s tolerable for an out-of-the-box solution, but the iframe is problematic for accessibility reasons. Also, it’s clearly a bit of a Frankenstein solution, even with pink and yellow lipstick on the pig.I played around with Results, trying to embed a public widget for this question instead, but the embed “code” is limited to the ID for the given widget. I’m guessing the only real approach for displaying the results on a survey page has to do with exporting the survey data elsewhere, then creating hooks to import it back as ED fields.Am I missing something?  Has anyon

362
dperpich
Level 1 ●
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mhb324
asked in Survey Platform
Forbid spaces in a respondent's Text Entry submission?

I’m looking to get respondents to submit “the first word that comes to your mind” on a certain topic, and want to ensure they only submit 1 word. As part of this, I want to forbid respondents from entering any spaces in their answer. I tried using the custom validation to do this, but am not having any luck (tried putting a space in there, and an “s” after googling that may be the regex version of a space?).Does anyone know if custom CSS might be the solution here? And if so, what that code might look like? 

252
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M
Myrddin
asked in Survey Platform
Is it possible to automatically generate an edit link in an e-mail workflow?

Hello, I am creating a survey and I am wondering if there is a possibility to generate an edit link (anonymous link with the Q_R=${rm://Field/ResponseID}&Q_R_DEL=1 part appended) in an e-mail sent by a workflow? This is because the survey will be copied several times with slight edits in the future. It will take less time for us if this could be automated somehow when new versions are made from a copy.Thank you!

241
Tom_1842
Level 8 ●●●●●●●●
N
QPN Level 2 ●●
NikeetaQPN Level 2 ●●
asked in CX Dashboards
Need Help with Dashboard Filters – Data Not Displaying as Expected

Hi Team,We’ve built two dashboards using the default directory list, which includes data for both dashboards. To separate the data between the two, we’re using an external data reference as a filter: Entries with "CV" are meant for Dashboard 1 Entries with "TR" are meant for Dashboard 2 To set this up, we used advanced filters with prefix matching. But we’re noticing that the dashboards aren’t showing the expected number of responses.Here’s what we’re seeing: For “CV,” there are about 8,000 records in the directory list, but Dashboard 1 only shows 70. For “TR,” we have around 5,000 records in the directory list, yet Dashboard 2 only displays 149. We’re wondering if there are any known limitations with prefix matching in the advanced filters that could be causing this issue.It would be great if you could help us understand: Whether prefix matching is fully supported in this context If there are any restrictions or best practices we should be aware of What we can do to make sure

262
J
Level 4 ●●●●
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Lucas.viaud
asked in CX Dashboards
Is there a way to hide empty quarters in the line chart widget when there is no data?

Hello,I would like to hide Q4 and Q1 2025 in the following graph, as they do not contain any data.I used the response threshold, but it only caused the graph to go through those quarters.  Thank you in advance for your help.

101
J
Level 4 ●●●●
N
Level 4 ●●●●
Neha TankLevel 4 ●●●●
asked in CX Dashboards
Download of CX dashboard does not show all content in Pivot table.

Hi,We have a CX dashboard which uses Pivot table (No longer supported by Qualtrics). When we download the dashboard, it doesn’t show the entire content (that can be seen after scrolling down)  in the downloaded pdf.I tried using other tables like Record table which doesnt have feature like decimal place for numbers, End date grouped by Month year.How can we ensure that the pivot table shows entire data ?Thanks. Regards,Neha  

101
J
Level 4 ●●●●
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valorem.health
asked in Survey Platform
Is the Qualtrics platform CFR Part 11 compliant?

We are currently evaluating survey platforms and are particularly interested in whether Qualtrics - either in its standard or any paid version—is FDA CFR Part 11 compliant.This compliance is critical for some of our customers, especially in regulated environments such as clinical trials or healthcare research. However, we have not been able to find a definitive answer regarding Qualtrics' support for CFR Part 11 compliance.When evaluating Part 11 compliance, we are specifically looking for the following features: Audit trails: To track all actions and modifications made to survey responses and settings. Electronic signatures: To ensure the authenticity and integrity of the data collected. Data integrity: To maintain accuracy and prevent tampering of collected information. Access control: To ensure only authorized users can view or modify data. Data security: To safeguard sensitive information from unauthorized access or breaches. We understand that Qualtrics does offer strong c

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M
Myrddin
asked in Survey Platform
creating workflow based on X amount of time before closing survey date

Hi Everyone,I am wondering if it is possible to use the set closing date in a survey to decide that, for example, 3 weeks before closing, a different workflow will be entered when starting up the survey. This is because in our use case, the people filling in the form will be limited in their choices, and it will be easier to automate this through a comparative date due to repeating the same surveys, rather than hardcoding the dates. Thank you! 

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M
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Timi
asked in Survey Platform
How to Hide "Weighted Mean" and "Standard Deviation" in View Response Scoring Report

Hi everyone,I used the Scoring feature in Qualtrics to assign numerical values to multiple-choice questions. For better visual organization, I created Scoring Categories labeled “Question 1,” “Question 2,” and so on — one for each question.When I checked the View Response report for a test respondent, I notice that it displays metrics like Weighted Mean of Items and Weighted Standard Deviation of Items under each scoring category (as shown in the attached screenshot).I'd like to remove these two metrics from the View Response report so that only the relevant information (like the raw score or mean score) is displayed.Is there a way to remove or hide these fields in the report view?Thanks in advance for your help!  

230
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SteffenE
asked in XM Directory
One List or different samples

Hi everybody,I have a question about the best way to proceed - perhaps your experience can help me.BackgroundWe would like to set up an NPS survey that we use at a touchpoint in the customer journey.The e-mail addresses come from our CRM system - which one is not relevant in this context, I think.Unique links are to be generated which are then sent back to the CRM and to the mail programme.The addresses and other socio-demographic data are to be recorded in the questionnaire (but this is not part of the question).The sample is drawn in the CRM system once a week. Questions:Now I ask myself what makes the most sense - should it be a list in which all participants are included over time and I extract a sample every week (this would then be the newly added contacts) and in addition how can I automate this?Or do I arrange for a new list to be created once a week and take the sample from this - in this case it would be 100%In both cases it gets very confusing at some point - and this ist ju

221
MatthewM
Level 6 ●●●●●●
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CarsonP
asked in Survey Platform
Need to restrict specific domains from receiving specific surveys

I am unable to figure out if this is possible. I am looking to restrict domains from my organization from receiving out client feedback surveys within the system. Sometimes when we pull data our employees emails get mixed in. We do not have this process automated yet and unfortunately because of that there is some human error. Not everyone from our company gets removed and they receive surveys they should not be completing. I wanted to see if there was a way to put up a block within the Qualtrics system to help eliminate the human error. I have looked in the surveys themselves and the distribution list/distribution list setting and cannot find anything that would work for restricting specific email domains from receiving specific surveys.   

491
MatthewM
Level 6 ●●●●●●
nlanda
Level 2 ●●
nlandaLevel 2 ●●
asked in Survey Platform
Questions not centering in "New survey taking experience"

I’m using the “New survey taking experience” to make my side by side questions appear readable on mobile format, however, it has messed up the formatting for the desktop version. The text above the side by side question is not centered anymore. It is off-center for all of the questions. Any ideas of how to fix this?  

130
nlanda
Level 2 ●●
A
Level 1 ●
Andrezj14Level 1 ●
asked in Survey Platform
Nested authenticators and multiple contact lists

I have 2 contact lists, on with clients most up-to-date data and another with the client's month-over-month data. When updating an existing month, I first authenticate the client most up-to-date contact list, then once successful I authenticate the month-over-month to select the month I would like to update. The month-over-month updates as it should, however in the most up-to-date contact list a contact is added, creating a duplicate contact.

30
A
Level 1 ●
E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
asked in Survey Platform
Relative importance in text IQ

Hi everyone! 😊I’m working on a dashboard that features a Text IQ table, and I’ve included the relative importance comparing with the NPS. I can see the percentages, but I’m a bit confused about how they’re calculated.The Qualtrics support pages don’t give a clear explanation on how the relative importance is derived from Text IQ topics, and I’d love some clarity on this.Could anyone share how these values are calculated and what they really mean? Any tips on how to read them would be super helpful!Thanks!

2097
E
N
Level 1 ●
Nathan GatesLevel 1 ●
asked in Survey Platform
Qualtrics App for Salesforce - Benefits and Features

Hi Qualtrics Community!I am currently using Qualtrics as a stand-alone application for managing CX survey feedback and dashboards, but looking at downloading Qualtrics for Salesforce.  I’d love to better understand the features and benefits of the app within Salesforce. Does anyone have real-world experience and examples of how they use the app and be willing to share?From my reading, I understand dashboards are visible within Salesforce and dashboard widgets can be added to objects, such as NPS score on the account’s page.  This seems to provide some benefit for wider visibility to the organization, but what else?We’re already triggering surveys through a Salesforce outbound message, and mapping responses back to Salesforce, so I don’t anticipate changing this since it is already working.  Also, we currently map some operational embedded data from Salesforce to survey responses.Looking forward to hearing from you and appreciate any help/guidance you can provide! PS - Is it easy to ins

362
N
Level 1 ●
Ilya_Golovin
Ilya_Golovin
posted in XM Directory
How to unhide Group Title?

Grouping my multiple choice questions helped to do the logic in the right way. I hide the group title but can't figure out how to unhide it.

3593
Tonya_Fulton
Level 4 ●●●●
K
kc120
asked in Survey Platform
Recoded values not showing up in export correctly

Hello,I have data that is in checkbox format (i.e. check all that apply) and I want to recode those checks to different values/weights. I've done this with the 'recode values', e.g. making the first tickbox worth 3, the second 4, the third also 4, etc. However, when I export the data (excel, 'Split multi-value fields into columns', I only get data values that are 1 or blank (sample below has all 3 items ticked, only two variables show up, #1 and #3), and one variable field is deleted. Furthermore, the actual weighting/score that I asked qualtrics to code it into is appended to the variable name instead.If I don't split the multi-value fields, I am also missing an entry, in this case the column for the overall item reads '3,4'. The only way I can get all three data points to export is if I have three different weights/scores, and even then I still get 1 and blanks for the data and the scores appended to the variable names.What am I doing wrong? This seems like it would be straightforwar

7177
D
VictorAV
Level 3 ●●●
VictorAVLevel 3 ●●●
asked in CX Dashboards
Dashboard | Apply weighting system per waves and different per 'country' (embedded data)

Hey Qualtrics team,I'm working with a Dashboard for a Brand Tracker survey and want to apply a weight system.With regards to this weight system, some comments:It should be applied per waves It also be applied based on 2 main different questions: Gender (question Gender) and Age groups (variable CV_00_AgeGroups). For some countries other questions can be applied: question 'City-suburb' and 'City of Residence' for those countries where we're requesting responses of people coming from different cities. These questions should be applied independently, i.e. not combined as we don't know the exact percentage of these combinations, for instance male of 18-34 years in Berlin. As described above, I want to apply different weights for the different countries we work with in this project (embedded data: 'country').In the screenshots attached below, I've detailed an example of the weights that we want to apply for Germany (DE) and United Kingdom (UK). We want to do a similar exercise for the rest

17511
VictorAV
Level 3 ●●●

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