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Hi everyone,I'm working on a survey and in an answer option I do have a hyperlink. When I hover over the option, I want all the text, including hyperlinks, to change to white. However, I'm having trouble getting the CSS to work correctly.Here's an example of my HTML structure: <b>Option Text <a href="link" target="_blank">htext</a></b><br> <span style="font-size: 11px">additional text</span>.choice.radio:hover a { color: white; /* Ensure link text color also changes to white */ }Due to the trial version, I cannot show the full functionality. When I hover over the option, all the Option Text becomes white, the htext becomes light blue, and the background becomes dark blue.Could anyone help me with the correct CSS to ensure all text, including hyperlinks, changes to white on hover?I've also added a screenshot from the trial login to make more sense to the users.Thanks in advance! 

Hello, I am seeing in the console on my site the following error, seemingly related to Qualtrics. I have a support ticket but they’ve been unable to replicate so far. Any ideas what this could mean?"Uncaught (in promise) Error: Loading chunk 12 failed.(error: https://siteintercept.qualtrics.com/dxjsmodule/12.8fb54ff2c385347a3180.chunk.js?Q_CLIENTVERSION=--blocked--&Q_CLIENTTYPE=--blocked--&Q_BRANDID=--blocked--" 

Validation for a Side-By-Side - I have two columns, with options on the left (Col 1), a statement, and then options on the right (Col 2). I want to only allow them to choose one item per row (statement)...so only one in either Col 1 or Col 2. NOTE: I can do it using a lot of custom validation with tons of conditions (I have a LOT of statements), so i’m looking for a more elegant (less tedious) way. I dreamt of using a total count by column - but it isn’t available. I tried scoring, but I can’t do a validation based on the score…Anyone have any ideas? Very open to J/S solutions 

I haven’t seen an update on this in a couple of months and now that Qualtrics is making a new push for the  “New Survey Experience” (Simple Layout) I wanted to see if anyone had a solution for Qualtrics not saving the date when using Flatpickr?  I’m adding the following in my header: <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/flatpickr/4.2.3/flatpickr.css"><link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/flatpickr/4.2.3/themes/dark.css"><script src="https://cdnjs.cloudflare.com/ajax/libs/jquery/3.2.1/jquery.min.js"></script><script src="https://cdnjs.cloudflare.com/ajax/libs/flatpickr/4.2.3/flatpickr.js"></script> And the following in the JavaScript:Qualtrics.SurveyEngine.addOnload(function(){jQuery("#question-"+this.questionId+" .text-input").flatpickr({    dateFormat: "m/d/Y"});}); However, while everything appears to work correctly when taking the survey, Qualtrics is not actually saving  the value that

Hi Community,We’re stumble upon a weird behavior on Qualtrics and needing your view on thisWe are sending personal survey link that expired in 1 day to customer.  Base language is Vietnamese The Inactive survey message (Show a message to people who visit your survey after it expires or after you’ve made it inactive.) is customized in Vietnamese, English (US), English (UK)When testing, the message only show the default one: “Your survey session has expired and you cannot continue taking the survey.” No matter if the Base Language is Vietnamese or English….Upon further testing, I’ve found out that the above ‘Inactive survey message’ is only work with the Survey Project expire or inactive. The Link expiration date in Distribution tab will trigger the default one.Is there anyway to customize this? This is urgent. We’ll appreciate any idea 🙏🙏🙏

Hello, everyone!I’m struggling to ensure that my videos display well for all participants regardless of the device they are using to complete the survey. I’m talking about smartphones, tablets, and laptops/desktops.I’ve embedded YouTube videos using the HTML code from YouTube.When the HTML code used a height of 315 and a width of 560, the videos were only partially displayed on my smartphone’s screen (Samsung A71).I found a suggestion here https://community.qualtrics.com/custom-code-12/resize-videos-to-fit-screen-24737 to change the width in the HTML code to “100%” and the height to “auto.”After that change, the videos started fitting on my Samsung phone screen, though the useful area of the video, the one with the picture showing information, became a bit smaller.At the same time, the computer version of the video became long and narrow, and the video itself occupies a very small part of the screen while about two-thirds of the area is black space:My question is: Is there any HTML cod

In our dashboard, we want to exclude an answer choice, because that choice means that during the observation that “thing” was not happening. For instance, in an ELAR room, it was not the time of day for fluency instruction, so that was “NP” or “Not Present”, but because the Agency requires us to choose that option the data is skewed. I went into the Dashboard data and chose “exclude from analysis”, unfortunately, that only excludes that option from showing. It doesn’t remove that data from the denominator. Is there a way to exclude the surveys from that widget that chose that answer? In the graphic attached, I excluded NP,  which would make the 35% a 70%.  

I’m new to workflows! I am trying to set up a workflow that extract data from SFTP, adds to contacts, and emails a survey. It reports success  But looking closer, it did extract the 3 (test) records{ "actionId": "OCAC_ej5l8oghnSklrdh", "exports": { "CDAP_WorkerEndTime": "Tue Dec 17 20:03:31 UTC 2024", "CDAP_WorkerExecutionTime": "3s", "CDAP_WorkerStartTime": "Tue Dec 17 20:03:27 UTC 2024", "NumberFilesToImport": 1, "NumberRowsToImport": 3, "deletedFilesSFTP": [ "TestWorkflowDaily.csv" ], "importedFilesSFTP": [ "TestWorkflowDaily.csv" ] } }but did not actually add them to contacts. It sent 3 “failed” emails to 3 blank email addresses   Any help greatly appreciated!

Hi, I am having a randomization issue and I could use some assistance. Let’s say my survey has two blocks, Block A and Block B. In Block A, I would like to display three images on one page: the first one will be randomly selected from images 1, 2, 3, 4, 5, or 6; the second will be image 7; the third will be image 8. These three images need to be displayed together on the same page (as a text/graphic question) in randomized order.Later, in Block B, I would like to randomly display one image: either image 7, or image 8, or the selected image from set 1-6 that was displayed in Block A.I have been trying to accomplish this using the randomizer in survey flow but I have failed so far. I can get it to do what I need it to do in Block A, but when I get to Block B, it displays an image, but not the correct one. Thanks in advance for any ideas.

Hi there,I need to update the default calendar field to start displaying years from 2023 onwards, instead of showing earlier years.JavaScript is beyond my capabilities - could someone please assist me with this?Many thanks in advance! 

Hi Team,We are seeking assistance with the dynamic assignment of ticket owners. We have a total of 265 dealers, with one dealer assigned to each city. Our objective is to automatically assign the appropriate dealer as the owner of a ticket based on customer feedback from their respective city, ensuring they can manage and resolve the ticket efficiently.We would appreciate guidance on the best approach to implement this requirement. Regards,Nikeeta 

Hi everyone,I am building a Q methodology survey by using exclusion method. I have 40 statements.  I start with 16 agree/disagree statements out of 40.Then, using choice forward function, 2 statements out of 16, followed by 3 statements out of remaining 14, then 5 statements out of 11. So I don’t have to ask for the last remaining 6. Because participants do not need to select, the last 6 statements are not recorded as you can see in the screenshot.Is there any way, the unselected choices are recorded as response?  ps: I suppose I can make the another questions with the remaining 6 statements  and ask participants to select all. I would have to do it for agree, disagree and neutral and it would be unnecessary and boring for participants. I would rather avoid that if we have a way to get around that.  

I'm experiencing an issue with storing Embedded Data in my Qualtrics survey that uses Google Maps API. While the console shows the data is being saved successfully, the Embedded Data fields are empty when exporting the survey results. Here's the detailed situation:Survey Setup:Created a map selection question using Google Maps API Embedded Data fields (SA1_Code, SA2_Code, SA2_Name, Search_Address) are set up in Survey Flow before the Question Block The code collects and attempts to store area codes and names when users select locationsCurrent Behaviour:Console shows "Data saved successfully" with correct values Verification step in the code confirms data is saved However, when exporting survey data, all Embedded Data columns are emptyRelevant Code:function handleConfirmClick() {         if (currentFeature) {             const sa1Code = currentFeature.getProperty('SA1_CODE21');             const sa2Name = currentFeature.getProperty('SA2_NAME21');             const sa2Code = currentFeatu

In my Contact List, I have two columns: Department and ClassName (i.e. English, Writing 101; English, Creative Writing 101; English, British Literature, etc._. With the SSO Authenticator, I can capture the user’s Department. Can I use loop & merge to show every ClassNames in the block of questions and repeat? In other words, is there a way to populate Field 1 in the Loop & Merge dialog with ClassName from my contact list?the questions in the block, followed by British Literature, etc. until all the rows in the Contact List for English have been exhausted 

Hello Community,We are encountering an issue with our integration between Qualtrics and SuccessFactors. The error message we receive is: "Unable to connect account; review credentials and try again."We have already checked the following details:Username:  API Key:  Datacenter Domain:  X.509 Certificate Private Key: ... Company ID: Despite confirming that these details are correct, we are still facing connection issues. Has anyone experienced a similar problem or have suggestions on how to resolve it? Any assistance or advice would be greatly appreciated. Regards | Savio

I need help with setting up a validation check between two questions. Q1 is a multiple choice question with numeric buckets. Q2 is a multiple choice question with a required entry field for which the entered value MUST be within the range selected in Q1. One cannot proceed to the next screen until correcting their response. How do I set this up?I am including a screenshot of the two questions as well as the JavaScript I am using but does not seem to be working properly.  Qualtrics.SurveyEngine.addOnload(function () { // Define the ranges for Q1 in an object const ranges = { '1': { min: 0, max: 19 }, '2': { min: 20, max: 49 }, '3': { min: 50, max: 99 }, '4': { min: 100, max: 249 }, '5': { min: 250, max: 499 }, '6': { min: 500, max: 749 }, '7': { min: 750, max: 999 }, '8': { min: 1000, max: 2499 }, '9': { min: 2500, max: 4999 }, '10': { min: 5000, max: 19999 }, '11': { min: 20000, max: 49999 }, '12'

Hello XM Community!  Can anyone help with duplicated widgets in a recurring email? I have a dashboard page setup with a text box widget and comment ticker widget, which is filtered to show “last week’s customer comments”, and I send this across the business every Monday morning by recurring email.  The email is set up using the Export Dashboard → Email Dashboard feature within the dashboard.  The issue I am facing is the email will show the text box and comment ticker appropriately at the top of the email, along with a link to “view this dashboard” or unsubscribe.  Below this, the text box and comment ticker is duplicated.My goal is for recipients to see the customer comments directly in the email, but not be duplicated.  Does anyone have any insight on how to prevent the widgets from showing twice? Thanks for your help!Here is a screenshot of my settings... 

Hello community,I need help with this:I would like a customer to not be able to answer a survey more than once?I found to activate the option ‘Prevent Ballot Box Stuffing’, but I have the problem that if a person buys several times it will not let them complete the survey, if they use the same device or the same browser ... until you delete the cookies manually or automatically ... no matter how long, in days or months...In the encrypted URL of the survey will come with the voucher number (which is unique) ... but I can not think how and where to make a validation?Can you help me with this Thanks 

For context, my survey is a guest experience survey (using a receipt) after they visit one of our locations. The first question they need to answer is what the Store ID number is on their receipt. We have applied a RegEx validation so that the formatting is correct. The format is the state code, dash, then a 3 digit number (i.e. MA-023).We have been experiencing human error where users are putting in the incorrect Store ID, which causes our workflow to pull data from an external system based on the data they provided (including the Store ID) and the ticket creation workflows (which assign a ticket to employees at the Store based on Store iD) to fail.We need the survey taker to not be able to move forward unless it is a real store ID. I understand we could use display logic to say that the answer must equal MA-023 OR IL-029 OR MI-377, etc… but there are over 1500 store IDs. I am not even sure Qualtrics could handle that much in the logic.Is there a way where Qualtrics is able to validat

We have some requirement which we are currently challenging: A contact should be deleted completelyThe responses of the deleted contact should not be deleted but only anonymizedIf possible we would like to define which contact data should be anonymized on the response and which data should be kept (e.g. keep information about the contact's city, however, delete/anonymize everything else like contact ID or name)At the end we will need to implement this with the corresponding API calls. However, in order to check that requirement, I tried to test this up on the Qualtrics UI. Therefore, I created a new contact and sent a survey to this contact. I myself finished the survey then in order to have some response data for that contact. Next, I deleted the contact from the XM directory:The information said that "survey responses ... will not be deleted but the response will no longer be associated with the contact". However, after deleting this contact, I had a look at the responses again (via

What considerations should I take into account when using dynamic benchmarks on an EE dashboard?

Why might a participation rate widget and a participation rate table get damaged when adding filters to the dashboard? It should be noted that the applied filter originally had 9 values and was recoded to 2 values. That is where the issue occurs.

Hello community! I am building a survey in which I am trying to carry forward unselected answers from a previous question. This works fine, except that the answers have graphics, and what is carried forward is only the textual part.Is carrying forward graphics not possible?I attach the original question and what the carry forward looks like,Thanks!Paola 

Hi,  If I have a CSAT question and thereafter a question asking for reasons behind the option selection somewhat like below. Is that possible? I know I can include the answer from the previous question but can a statement be introduced based on answer in the question? I have highlighted the 2 words I need to include based on the response provided. So if they select 7-10 I want satisfied to appear but not the rest, and if they select 1-6 I want “not entirely satisfied” to appear.   Thanks 

does anyone know how to add the name of the recipient by means of dynamic text in the macros that we create in the library?