xFlow | XM Community
Skip to main content

Xflow

Discuss xFlow (workflow / action) solutions, best practices, & more.

  • 235 Topics
  • 825 Replies
235 Topics
C
chrissien
asked in Xflow
Setting SLAs for Hot Ticket

Hi. My organization has just started using the Qualtrics Hot Ticket system for close loop. Aside from reqularly and manually checking the Ticket Dashboard on whether tickets have gone beyond 24 hours, is there a way to set SLAs (ie Tickets must be closed within x hours/days)? And if the SLAs were to exceed, to notify someone via email?

4
C
4 years ago
P
PatX
asked in Xflow
Problem Encoding German Language (Survey Import)

Dear Community, currently we are migrating our surveys into Qualtrics. Therefore we mostly use the "import" function via txt file. Unfortunately, when we upload the txt files into Qualtrics, it has a problem encoding the German language. Instead of many German letters, you get Chinese (?) characters (e.g. "舅" for "än" or "ﾜ" for "Ü"). Did anyone already face that kind of problem and has a solution for it? It is very annoying and error-prone to go through the Survey again and fix these mistakes all manually. Thanks in advance for your help!

2
P
4 years ago
M
Mike_Shaw3012
asked in Xflow
Unable to pipe embedded data in to action email body

Hi, I am trying to pipe embedded data in to the body of an email (action), which I am using to test a Salesforce Workflow Action. Basically, I want the action to send me an email with all of the embedded data received from Salesforce so that I can check that we are receiving all of the data correctly. When I attempt to pipe in the embedded data fields in to the email body, the 'pipe text' icon says 'No items to display' (see image attached). I am also unable to tick the 'include response report' tickbox. I have set up the embedded data in the survey flow correctly, so i'm not sure what the issue is. Any help much appreciated! Thanks!

2
M
5 years ago
Q
QubieDK
asked in Xflow
Landing Page Letting Respondent Choose 1 of 3 Language Survey Paths?

Hi There, I'd like to disable the default language-selection drop down and have a landing page instead where the respondent can choose their language (e.g. three button-boxes with welcome message for each language). The survey structure would all be the same, just the language would be different. The online help showed how we could specify the survey language through the evite itself. But we'd like to give the respondent the option to choose for themselves. Would something like Table of Contents work? Any ideas? Thanks, Derek

10
bstrahin
Level 6 ●●●●●●
5 years ago
I
Level 2 ●●
IolandaLevel 2 ●●
asked in Xflow
Project guide bar

Hi, I used to have a guide on the right side of the survey with a step-by-step guide. I want to retrieve it, but even if I create a test project, I won't appear anymore. Does anyone know how to have it back? Thank you!

3
KendraR
Qualtrics Employee
5 years ago
JeremyK
Level 3 ●●●
JeremyKLevel 3 ●●●
asked in Xflow
Collapse/Expand all blocks

Good morning all! I have some longer surveys I inherited form a Brand Admin who's no longer with our organization. On one of her surveys, she has over 20 blocks and they're collapsed by default. This is only a problem when I want to Ctrl F to find a single question as the Find searched only the expanded blocks. Therefore, I go to the bottom of the page and click on each block title starting with the last one, but this also means I have to page up 3 times to complete this task and it's just an annoying 30 seconds. I checked Qualtrics Support and the Community for a solution, but didn't see one. Two questions stem from this: 1) Is there a way to expand/collapse all blocks in the Editor? & if not - 2) Does Qualtrics have a suggestion page on their website? I would love to give this as a feature suggestion to the Qualtrics devs (or upvote an existing suggestion) Thank you all for your time! Respectfully, Jeremy

8
JeremyK
Level 3 ●●●
5 years ago
T
transitioncoalition
asked in Xflow
Is there a way to create surveys that build on previous surveys taken?

We have a three part activity that participants complete and it builds on info entered in the last sheet completed. Is there a way to do this in qualtrics with three separate surveys, where the information needed is brought in from a previous survey entry automatically? They are completed during different weeks, thus the need to make them separate.

2
bstrahin
Level 6 ●●●●●●
6 years ago
P
Prospa_CX_1
asked in Xflow
Invite to survey report

Hi team, I use Sales force to trigger our surveys, i am hearing from some customer that they get the survey when they are not supposed to, or they dont receive it at all when they should. I am looking to validate this feedback via a Qualitrics reports - i need to be able to access a report where i can see what customers were sent a survey via email address. (i am across survey responses)

1
MohammedAli_Rajapkar
QPN Level 5 ●●●●●
6 years ago
N
nicovanpuyenbroeck_1
asked in Xflow
Capture multiple answers with users that have different Account ID but same email address

Hi, We use Salesforce as CRM in which contacts have different Account ID's but use the same email address. Is there a way to make sure that only 1 survey is sent out to this email address even if the 3 account ID's are known in the Contacts section ? And how can we make sure that we capture the feedback on the correct Account ID ?

1
MohammedAli_Rajapkar
QPN Level 5 ●●●●●
6 years ago
RachelTHREE
Level 2 ●●
RachelTHREELevel 2 ●●
posted in Xflow
Best Tip/Trick for Qualtrics Qubie?

What's your best tip/trick for a Qualtrics Qubie (the thing you wish you knew from the get-go or the aha moment you had about something little)?

22
BruceK
Level 2 ●●
6 years ago

Motivational Playlist

Terms & Conditions