Workflows

Hi ​allI am trying to find a way to update case information in Salesforce based on the email distribution status in Qualtrics. E.g. survey sent, survey bounced, survey skipped (due to contact frequency rule), etc.Currently our process triggers a survey invite from Qualtrics if a complaint case is resolved in Salesforce and in a second step we update a survey response object on Salesforce as soon as a survey response is received within Qualtrics.The only missing part is to make it transparent on Salesforce if the survey distribution for a resolved case was successfull, bounced, was skipped, etc.It seems to be possible to parcially update Salesforce based on the “Experience iD change” task in a stand alone workflow. Covering parts of the distribution information, specifically “bounced” and “unsubscribed”.BUT the mainly needed information like survey sent, survey skipped, etc. seems not to be covered.Any ideas on how to solve this?Thanks!(Similar use case without solution was covered here

It is mentioned in Qualtrics documentation that topic detection supports English, French, German, Spanish, Portuguese, Japanese, Italian, and Dutch. I understand that some languages are supported for sentiment analysis which Text iQ outputs based on machine learning. But for topic detection, this is a rules based system that requires identifying the specific words/phrases that should trigger a topic to be tagged.We are looking to have a workflow that is triggered when a verbatim mentions certain words. Because this survey is deployed in several languages, we want the workflow to trigger if the word is mentioned in any of those languages. I am aware of the Translate Comments feature, but that is not available to use for workflows.Is it expected that we manually configure our topic tagging rules to include English and non-English words? Or is there some hidden feature that automatically does this (based on the highlighted documentation below)? Text iQ-Powered Survey Flows  

We're not getting much insight from support into solving our Zendesk use case problem other than "its Zendesk problem" but I have a hard time believing that what we're doing is an edge case. We are using the workflow template but the final task isn't letting us update a ticket if we are not updating fields that are required on the ticket itself. The fields that cause the error are fields are required to close, therefore are populated before our distribution trigger kicks-off. They are also dropdowns in Zendesk but the task doesn’t let us just pipe the selection that came in with the task back to the case to update the field we want to. We’re just trying to add a tag that a survey was sent so we don’t erroneously send surveys if the ticket is reopened or updated in Zendesk after the survey is distributed. Has anyone else seen this or found ways to accomplish this with the Zendesk extension. I suspect we’ll have the same issue when we try to send the satisfaction score back to the case a

Hi,There is an Idea, EV-1728, called “Workflow task to update survey response (e.g. fill an embedded data in a survey response)”.The idea is labeled as “Capability exists”.Does someone know which workflow task can do this? I am looking for such a feature.I would like to update some Embedded Data fields of a survey response immediately after it was submitted.I know I can use the ED box in the survey flow, but my incomplete responses and imported responses don’t go through that, that’s why I want to use a workflow instead. 

Just noticed that when doing Salesforce integration via the new Workflow setup, in the list of the integrated SF accounts all of them  (sandbox and production ones) have “(migrated)” in the end. What does it mean? 

When editing a multiple choice question, the "edit multiple" is much faster to use than editing each option individually. In addition to being faster, the "edit multiple" allows me to edit things in a text editor, and it allows me to copy and paste easily from other sources. "Edit multiple" is pro-level. Unfortunately, Qualtrics takes "edit multiple" away if you've collected any responses for the questionnaire. Inexplicably, Qualtrics doesn't turn it back on even if you *copy* that survey into a new survey with 0 responses. They know about this behavior ("Attention: The Edit Multiple feature is disabled as soon as you collect data on your survey. This is to prevent invalidation of your data. If you copy a survey where this feature has been disabled, the copy will also not contain the Edit Multiple feature." Source: https://www.qualtrics.com/support/survey-platform/survey-module/editing-questions/formatting-questions/) I'm looking for a workaround for the disappearing "edit mu

Hi, is there a known bug in the “override end of survey” option in the survey flow?I’ve used it before so I know how to define it. I clicked on the “customize” option, I selected the message that I’d like to show, but when I hit “Save” I see that it ignored everything I had just defined (It also doesn’t show the little “v” next to “customize”). It’s like it closed the window without saving it.Help please?

Hello. I am a newbie to Qualtrics.I am making a survey with an experimental and a control condition. One of my measurements are political views, using a slider from 0 (left-leaning) to 100 (right-leaning). The slider also has a not applicable option.My question: Can I create a quota based off that variable? I would like a roughly similar distribution of political views in experimental and control group; so say have one group of <= 50 (left to centre) and >= 50 (centre to right), and distribute those equally over the treatments. I figured out how to do that by adding a branch, but the problem is the ‘not applicable’ option because I cannot select it as condition.I would like to have the <= 50 OR not applicable; as well as >= 50 OR not applicable option. But I do not know how to implement that. Removing the ‘not applicable’ option is unfortunately not an option.

Hello, I am attempting to send responses to a matrix table question to a Google Sheet using the Google Sheets workflow. When I export my survey responses, each matrix row appears in its own column as intended with the ImportID label. I am trying to replicate that format in the automated workflow.I have tried using many combinations of the following, most result in empty values or the question text instead:${q://QID/ChoiceGroup/SelectedAnswers}${q://QID/ChoiceGroup/SelectedAnswers/#}${q://ImportID/ChoiceGroup/SelectedAnswers}${q://ImportID/SelectedAnswers}I have also tried using SelectedChoices in place of SelectedAnswers.Apologies if I have missed a solution elsewhere, thank you!

Hi all, we have a lot of workflows that differ only in the priority. The priority is based on the NPS score. (The priority of dectractors is high, etc..).Is it possible to assign this via an embedded data variable? This would significantly reduce the number of workflows and thus the effort required when changes are necessary.I didn't find anything about this in the support pages or in the community.

Hi there, I built a workflow based on multiple Qualtrics webservice calls. Sometimes, the number of calls exceed the limits and the webservice task failed. I would like to identify this fail for making a condition after the task. But I’ve got a problem with that : the body result of a succedded task and a failed task are totally differents. Look at this 2 exemple :Failed{ "name": "This task has been attempted too many times. Wait a few minutes and try again.", "message": "{\"meta\":{\"requestId\":\"f64cc522-4cba-4252-9383-5bc5bba7f870\",\"httpStatus\":\"429 - Too many requests\",\"error\":{\"errorCode\":\"RL_1.0\",\"errorMessage\":\"Too many requests, please reduce your load on the server.\"}}}", "needRetry": true}Succeedded{ "Status Code": 200, "Headers": "{\"request-time\":\"460\",\"x-frame-options\":\"DENY\",\"x-xss-protection\":\"1; mode=block\",\"x-permitted-cross-domain-policies\":\"master-only\",\"referrer-policy\":\"strict-origin-when-cross-origin\",\"x-content-type-option

I want to send participants three follow-up emails. Follow-up emails are based on a data entered by participants within an on boarding survey via a form field with a validated date entry (e.g., what date is your procedure? mm/dd/yyyy). I have captured this in survey flow as embedded data (e.g., procedure_date = answer) as I want to use this to set-up a workflow and send an automate e-mail to participants, but I'm hitting a snag. \I was thinking I could immediately pass that variable into a new embedded variable (e.g., follow_up_1_day) doing something like this ${date://OtherDate procedure_date +1D}, but it’s not working. When I export the data the follow_up_1_day field is blank. I’ve also tried formatting it first (e.g., ${date://OtherDate q://QID361/ChoiceTextEntryValue/4 MDY})  I’ve also tried doing something like this within js. Any help is appreciated!

Is there a secret code :) to put in a code task that will end the workflow if a specific criteria is or isn’t met? something like endWorkflow: true or false and it will actually not continue to the next tasks in the workflow? thanks ​@TomG  ​@Nam Nguyen 

I’m trying to load the current date into Contact list in Workflow. But no luck. Using Basic Transformation Task in Workflow, I’m able to create a new field, but the date is not coming.Error: ${date:/… itself is added instead of its value. Using Code task in workflow, I’m unable to load current the date into Contact ListError Message: ReferenceError: Qualtrics is not defined 

Hi there,I'm conducting a longitudinal survey where a participant will complete questionnaires at 5 timepoints. I've linked all the surveys together with embedded data.When the participant completes the first survey, their contact details and relevant embedded data are populated into XM Directory. Normally I would then create a workflow to schedule the next survey to be distributed to the respondent x days later, however this won't quite work for what I want to do.Participants are sent a link by their GP practice to take part in the survey - this is approximately one week before they are due to have an appointment with their doctor. As part of this survey, they're asked to provide the date of their upcoming GP appointment (this is done as a text response/content validation question and entered as dd/mm/yyyy).I need for the second survey to be distributed 7 days after the date respondents give in the survey. I've set that response to be an embedded data field within the contact list in

Hi everyone,My organisation has just launched a large survey and we're attempting to maximise our response rate by using both Email and SMS distributions. This has been easy enough, but I've noticed that the survey link generated in the email distributions are different to those in the SMS. Consequently, users receive two separate surveys.In itself this isn't a huge deal, but it will be a problem when we send out reminders to unfinished respondents. Users that will have completed the email survey will still receive a reminder via SMS, and vice versa for SMS completions.Does anybody have a solution so that one single survey link can be sent/tracked, and we can still send reminders to unfinished respondents? I am trying to avoid manually creating updated distributions through checking who has responded.Current solutions I have considered:Adding a personal survey link as embedded data and using that in email/SMS messages (I don't believe this will let us use reminders, as this is no longe

Hello everyone,I am writing my master thesis and the survey is the basis for all the test. I hope you can help me. ExplanationI have created a survey with 5 randomized groups:Germany_NC Germany_EA Spain_ NC Spain_ EA CGThe logic goes like this:If the participant is German and it gets randomly the “Germany_ NC” group, then the participant gets assigned the Question Block “Information provision_Nature Connection_Germany”.The same goes for the others:German Participant + “Germany_EA” group = “Information provision _Eco-Anxiety_Germany” Block. Spanish Participant + “Spain_ NC” group = “Information provision_Nature Connection_Spain” Block. Spanish Participant + “Spain_ EA” group = “Information provision _Eco-Anxiety_Spain” Block. “CG” group = “Information Provision_Control Group” Block. (In this one it does not matter which nationality the participant is, since the content of the block is the same for both nationalities.)I have made trials to check if it works. I have made the survey 3 time

Hi,I’m trying to create my survey but I’m running into difficulties as it’s a little complicated. There are 6 scenarios but two versions, version one with a male protagonist and version two with a female protagonist, altogether 12 scenarios, but participants will only be shown one version. I want to randomise the order the scenarios are presented to different participants so there is no order effect. The survey must also be randomised by gender, specifically male or female.Example participant is male they will then be randomised into version one (male protagonist) or two (female protagonist) and the order in which the scenarios are randomised. 

Hi I am trying to set up a series of questionnaires for my longitudinal study.  The first is live and currently collecting sign-ups for the study.  Within this questionnaire respondents are providing a date that I need to use to trigger the dispatch the research study questionnaires (the first questionnaire needs to go out 3 weeks before the date given by respondents, the second questionnaire 4 weeks after the date given and the third questionnaire 4 months after the date given (or 3 months after the response to the second one).  I had hoped to do this using a workflow but it seems those can only trigger immediately on set up or a set time based on the response to the questionnaire (which doesn’t work as the date given by respondents is not linked to when they respond to the sign up).  I need to be able to follow all these respondents through the questionnaire journey.  Any help gratefully received. 

Hi.Users select a date to attend an event using a survey question - so we know the dates on offer.How do I send reminders about the upcoming events, based on date selections? (ie. send a reminder on the 2nd, if the user selected the 3rd).I know how to do email EVENT triggers, but these are dependent on when the survey was completed, not on a date selected in a question. SCHEDULING an email is also not fit-for-purpose as I only want to send a one-off reminder, not daily or weekly, etc. and it doesn't allow conditions (eg. only schedule this email for the 2nd if the user selected the 3rd).Thanks,Linda

I am working with the basic transform task in a workflow to export survey responses daily. We are using the basic transform tasks Replace function to strip out any emoji from the response and replace with an asterisk *. The replace functionality has a Regular Expression option to find text via regex. I currently have the following expression in my Replace Value transformation. ([\x{2700}-\x{27BF}]|[\x{E000}-\x{F8FF}]|\x{D83C}[\x{DC00}-\x{DFFF}]|\x{D83D}[\x{DC00}-\x{DFFF}]|[\x{2011}-\x{2017}]|[\x{201A}-\x{201B}]|[\x{201E}-\x{26FF}]|\x{D83E}[\x{DD10}-\x{DDFF}])  Most emoji are getting successfully masked, but there are some that are not getting masked. See the emoji below. 💥,👍,🤬,👍,🥰,🥳,🤕 I used Regex101.com to confirm, and it looks like these emoji should be matching the regex we have right now. Anyone dealt with a similar issue or know of a better regex to use for identifying all emoji?  

Hi everyone,I am facing an issue with the Salesforce Qualtrics integration.Use case:Customer data will be sent to Qualtrics from Salesforce through Salesforce Outbound workflow.Once the response is recorded, the data will be sent back to Salesforce - Response mapping workflow.We would also want to visualize the Qualtrics dashboard in Salesforce- using Salesforce App feature. Issue:As I installed the App in Salesforce to connect Qualtrics, the existing workflow for Outbound message suddenly crashed and now it says that it is unable to connect to the account.We tried troubleshooting the issue, reverting the permissions back to the original ones, still the issue persist. Has anyone come across this issue while enabling the Salesforce App.

Hi Community,I am planning to use Workflow for create custom alert for our team via email task. There’s only 1 receiver that take charge of the case and the others from different department will support it if necessary. They should be kept in a compact email loop to keep track of things.The ideal email should be sent to 1 main receiver and CC to multiple supporters. However, the email task only allows 1 CC email address. We already try to create an email group, but the protocol only let group to be internally.How can I bypass this or create a work around? Any idea would be appreciated.

Hi there,I have tried everything to display my custom end of survey messages, however, only the default message keeps showing. I know that this was a topic here before and I tried everything that was recommended.Here you can see my survey flow (I think the second “Then branch” is superflous, I just tried if it makes a difference): We want to run the study with Profilic and without different customized endings it won’t work. So I’m really getting desperate. Has anyone an idea what the problem could be?In the survey directly, I also added one of the customized messages, but it did not make a difference: The language is set to US English everywhere. (However, the license is for a Germany university.)I’m thankful for every advice! Best,Kristina

I’m a qualtrics admin and one of my users have been logged out of an account, I’ve raised with support team but haven’t been able to get a response, any help?