Survey Platform

Hello,We are measuring some internal processes that have some level of impact to the external customer.Levels of impact: No impact at all Indirect impact Direct impact Each process is measured with a question.Is there a way to assign these impact levels to the questions to use it as a filter in the dashboards to see the result of the processes filtered by its impact level?Thank you.

Hi all, I’m new to Qualtrics and I will be using Qualtrics to conduct a study on sexual harassment. Essentially, victims or potential victims of sexual harassment will share their experiences using an anonymous link. Just wondering if the brand administrator has the authority to see my survey and download my data without my permission? For example, we definitely don’t want anyone other than our research team members to see who experienced such things before... Thanks a lot in advance! 

I have a long survey with many 6-point Likert-scale questions (completely agree - completely disagree). Because of the number of questions, I want to show the results in the Dashboard, Results-Reports in table widgets. This is why I'm recoding the Likert-scale in a 10-point scale in the Survey itself.Completely disagree: 0 Disagree: 2,5 Neutral: 5 Agree: 7,5 Completely agree: 10Now I'm wondering if in the long term it wouldn't be better to use the Scoring system. And I'm also wondering if the recoding with decimals will cause problems with the analysis tools like Stats iQ. In the Dashboard it works fine, but it's difficult to predict which other issues I might encounter.What do you advise to do?

Hi,I have a question around GDPR. My client is asking where exactly the anonymous data in the survey is going to be stored. We have reassured them that Qualtrics is GDPR compliant, pointing them here: https://www.qualtrics.com/support/survey-platform/getting-started/qualtrics-gdpr-compliance/.. and told them that the survey data we are receiving is anonymous.“can you please confirm where physically the data will be stored?  We need to ensure this fits our GDPR / data protection requirements.” Any help on ‘physically where’?Thanks,D 

Hi Qualtrics Community,I’m working in the ‘Data & Analysis’ tab where I’ve created a new variable using the ‘bucketing’ method:  I’m wondering if it could be possible to create a new variable with the results of this previous variable created. It mean, using the groups created as a result of the bucketing process to create a new variable. I’ve already tried it but I cannot select this ‘city_groups’ new variable to work with. Thanks for your feedback.  

Hi! I have a survey that I would like to send to my participants every week, for 8 consecutive weeks. I have a contact list with all the participants. However, they started on different days, so the survey will not be sent to all of them on the same day. Furthermore, I need to be able to see which participant answered what, which is possible if I use individual links, right?  I see that I can create an email distribution and send it to a selected person or persons from my contact list through the Distributions > Email tab, but how can I automate the process of sending it for 8 consecutive weeks? It seems like the Survey Director would be an option, but it seems like that only works with anonymous links? Thanks in advance!  

Hi! What would be the most efficent way to add a custom benchmark score to the Results page in the Survey Platform? I understand this has to be done manually, but how?

Hello!I've been tasked with standardizing a few CES questions. These Customer Effort Score questions are being asked in various surveys in our customer journey (we are a SaaS organization). All of these surveys are active and we’re actively leveraging the data.Old -How east was it to work with COMPANY on your tech support case?Answers: Very Easy - Easy - Neutral - Difficult - Very DifficultNew -Tell us how you feel about the following statement:Company made it easy to verb my noun.Answers - Strongly Disagree to Strongly Agree After some research I understand that I need to keep the old and “hide” it then display the new question. The main question I am trying to figure out is how I can use the old data and the new. I’ve looked at bucketing and combining fields but am not sure which (or if there is another alternative). Ultimately, I feel like the question differences are small enough that we can use both together. How would I go about combining the previous response and the new respons

Hi I have a multi choice with 35 answers and an Other Please Specify and None of these.  The spacing is off.  Does anyone know how to fix this?  Thanks!

Hi all - I have a survey that is distributed in four languages. In the survey, I need to display a definition of an event type (there are four event types). I have embedded data that indicates the event type in the contact list. The best way I can think of to display the definition is to have branching logic that sets additional embedded data for the definition based on the combo of Q_Language+event type (e.g. Chinese + Fundraising branch will set a “Definition” embedded data field to have the definition we use of fundraising events in Chinese) , but then I have to create a lot of branches for the 16 combos of language and event type. Since library messages can be translated, I was thinking those would be easier to use, but I don’t believe there is any way to do that. Am I wrong, or any other suggestions to keep survey flow simpler?Thanks in advance!

Where is the data in Qualtrics housed ? 

Hi We have a EX survey we are distributing by anonymous link using an authenticator and we will have tablets to take the survey. We are doing the test but when we try to open the link again or reload the page to retake the survey we get the message of you have already take this survey. Is there anyway to fix this? 

Hi all,I’ve read through multiple posts and none solutions seem to do exactly what I need. GOAL: I have a matrix question that has statements carried forward from a previous question (vertically). Across we have a 5 point scale. We only need to carry through the statement options (vertical) that selected any of the following scale choices (once within the last week, once within last month, once within the last 3 months - across). WHAT I’VE TRIED: Recoding the scale points and using JavaScript (← novice, but I tried it). Carrying forward option, but you can only make one selection at a time. There isn’t an option to add an and/or connection for multiple statements to come through. Also tried piping through only responses that select each scale point on a single line, but this puts multiple statements on a single line, instead of assigning one to each line.  If anyone has any solutions, I would greatly appreciate them.  Thanks in advance!

I’ve created a randomised survey in that after a set of questions, respondents are assigned to either a control group or an experimental group.   I’ve now closed the survey and want to export the data with the assigned group.  I’ve tried various options in the export menu ‘use internal IDs in header’ but nothing is being exported.  I’m expecting to be able to export the ‘flow Id’.   Any help would be appreciated. 

Hi, I’m a post-grad student pulling together a project in Qualtrics - I am a total Qualtrics newbie, so please forgive me if this is a really obvious question.I’m trying to implement a mixed design, where I have between-subjects conditions but also within-subjects conditions, but am having a lot of trouble trying to set this up in the survey flow.I have two groups (high trust and low trust) which are the between-subjects conditions. Within the groups, there are two conditions for participants to work through (inconsistently true info and consistently true info). If helpful, there’s a screenshot of this below (first image).I need to randomly assign participants to the high trust and low trust groups, and also counterbalance the conditions within the groups.I find myself able to either randomly assign people to the between-subjects groups, OR set up within-subjects conditions, but I cannot figure out how to get the survey flow to do both! (image of my attempt below, second image).I feel

HiI am trying to change the sentiment from positive to negative in a comment but every time i change it to negative it goes back to positive. i was able to modify the other comments but this one keeps going back to the default score. Anyone know why? 

Hi there, I have a set of 5 questions that depending on how you answer them, should bucket the respondent into a persona type.The way this is intended to work is that for each question answered they get a “point” for the persona type associated with that questionExample:Q1. What is your favorite color?Blue (Persona A) Green (Persona B) Red (Persona C)Q2. What is your favorite animal?Dogs (Persona C) Cats (Persona A) Fish (Persona B)etcIf a person answered the question with a choice associated with Persona A, 3 out of 5 times, I would want to flag them as Persona A in the dataset.I’ve been using Qualtrics for awhile and I’m not sure how to accomplish this. Appreciate any insight or help you can provide.

I have a survey question with 8 categories on it, with responses on a “satisfied/dissatisfied” scale, with an option for “not applicable”...and a follow up question for feedback as to why they chose the rating(s) that they did.However, the “not applicable” is throwing a wrench into it.  If all answers but one are chosen, and one “not applicable” is selected, the follow up question is skipped entirely.  Similarly, if all answers are “not applicable” except one that is actually chosen, again the follow up question is skipped.    There is no logic set up on this question, but I am assuming that I will need to, but am not sure how to make it so that is doesn’t have 7 logic statements for all 8 categories...because that’s the only way I can think of to do this.  And I am hoping there is a much simpler solution that I am just not aware of.

Is it possible to create a template for Reports/Results as part of a Survey template? I would like to make different versions of a Survey, and have the pages/widgets in Reports automatically populate with the new data.

We want to be able to create a survey that routes through an approval and update process.  I saw a post about this but the link no longer works - https://www.qualtrics.com/community/discussion/2334/creating-a-single-survey-for-a-series-of-responses-from-different-respondents-ie-approvalsIs there a corrected link to this documentation?

(Sorry for posting this again, but I accidentally posted this in the wrong category)Hi. I just joined Qualtrics and I'm just trying to figure things out. I currently have a yes/no question, where i want to have the 'yes' respondents to get a set of sub-questions that are only available to them. I already know about Skip Logic but that only works for 1 question, and not for a set of sub questions. I would appreciate if anyone could help me. Thank you in advance.

Hello,I want my participants to complete two surveys - one before they watch a film (pre-film), and one after they watch a film (post-film). But, I don’t want them to see the post-film survey until after the film. I also need to be able to link their pre-film and post-film responses. Currently I have my study set up as follows:a pre-film questionnaire where participants are assigned a 5-digit unique, random ID that we ask them to write down. Participants access this through QR codes we have printed on flyers throughout the film screening venue a post-film questionnaire where participants need to enter the 5-digit ID before they begin the questionnaire. Again, they access this through QR codes throughout the venue What I’m wondering is, can I use workflows to automate this, removing the need for participants to write down and correctly enter the unique ID? So, they complete the pre-film qre and submit it, which triggers Qualtrics to send them a link to the post-film questionnaire (ideal

We would like to have an option from qualtrics to create an anonymous QR code or Link after a single user identified by a QR code provided by us, scans our unique QR code that identifies the user unequivocally (this initial different QR codes will be provided by us to all users). The new anonymous QR code generated by qualtrics should allow the users to compile a single survey in qualtrics. The intent is to prevent a single user to provide multiple responses to anonymous surveys. Thanks you.

I’m conducting a survey and will offer a gift card. To maintain confidentiality, I will redirect participants to a different qualtrics survey to gather their contact information. I would like to only provide a gift card to those participants who provide quality responses. Is it possible to prevent speeders and straightliners from being redirected to the survey that I have set-up for gathering contact information?Thanks for your advice!!

Although I am following all the step-by-step instructions to delete some responses, when I select them and click on the trash can and “I am sure I want to delete…”, there is a message of “1 request pending” for some time. Then it disappears, but the responses I wanted to delete are still there. Am I doing something wrong?