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Website & App Insights

Discuss Website & App Insights solutions, best practices, & more.

  • 397 Topics
  • 790 Replies

397 Topics

5
5tream_Punk
posted in Website & App Insights

Web Intercept response rate - What do you typically see?

Hi there, I’m curious what people typically see as a response rate to web intercept survey? i.e how many responses per 1000 impressions?  Thanks! 

2
D
6 days ago
Naman_Savla
QPN Level 4 ●●●●
Naman_SavlaQPN Level 4 ●●●●
asked in Website & App Insights

Cookie methods Qualtrics provide when using Website Intercept

What types of cookies method Qualtrics provides when we use Website intercept?For example, can it be?Type: HTTP-CookieType: HTTP-Cookie, JS-CookieType: JS-Cookie

0
Naman_Savla
QPN Level 4 ●●●●
8 days ago
M
MarieElaine
asked in Website & App Insights

getting User ID in div class elements

Hi!Is there any way I can get the User ID from the top right (see screenshot. Current User logged in: NA PLATINUM TEST). using javascript from intercept? I want to store the value it gets when user log in there accounts in a embedded data whenever the intercept triggers and when the users answers the survey. will this be possible? 

1
A
Level 6 ●●●●●●
20 days ago
J
JZhao
asked in Website & App Insights

Why my intercepts not triggered in iframe?

I have some buttons on my website right now and I choose to use intercepts to make the surveys triggered when the buttons are clicked.The thing goes well on my website. The surveys can be triggered on my website.However, we have clients that on different domains to use my website as an iframe on their website. In this case, the intercepts cannot be triggered.My guess: the cookies Qualtrics needed turns to third-party cookie when my website is embedded in iframe and get blocked. Let me know if there’s other possible reasons, solutions or workaround.

0
J
23 days ago
S
Level 1 ●
sdevrezLevel 1 ●
asked in Website & App Insights

one survey for each specific article for embedded website feedback

Hello, I am trying to set up an intercept with the embedded feedback on a website. The website contains various articles, and my objective is to gather feedback for each article, utilizing its unique article ID as embedded data. Since the URL changes for each article and displays the article ID, this data will be utilized. The survey questions should be the same for each article.I would like to set the condition as ‘Once the survey has been taken, the user shouldn’t see the survey again for that article’ That means, if a user completes the survey for article 1, they won't encounter it again, but they should still see the survey for articles 2 and 3 until they complete those. To achieve this, I've configured the advanced options within the action set as follows:Display options : ‘replace creative contents’ & Same size as creative    Action Set Sample Rate : 100% & If not sampled, continue to next Action set.. Creation Insertion Point : ‘the name of the HTML container on the webs

4
S
Level 1 ●
26 days ago
L
Lubna
asked in Website & App Insights

Feedback button creative - web display overlay is smaller than expected

I want the survey to open in an overlay when clicked on the feedback button.  However the current size of the overall appears to be small to my liking.Please help with any customization here.Feedback button overlay 

0
L
1 month ago
K
kanupriya003
asked in Website & App Insights

Time spent on site action trigger is not working without refreshing the page.

In website/app project, time spent on site (Greater than 30 seconds) action trigger is not working without refreshing the page after 30 seconds. Ideally, the popup feedback survey should automatically appear after 30 seconds.

0
K
1 month ago
D
Deeksha
posted in Website & App Insights

Hi, Is there any way to display Website Feedback Impression count on CX Dashboards ?

Hi, Is there any way to display Website Feedback Impression count on CX Dashboard?

14
M
1 month ago
H
Level 2 ●●
happychuck77Level 2 ●●
asked in Website & App Insights

Custom Embedded Feedback Survey on Sharepoint

Has anyone successfully created a Custom Embedded Feedback survey and posted it on an internal Sharepoint site? 

1
H
Level 2 ●●
1 month ago
P
Level 5 ●●●●●
parkie_0007Level 5 ●●●●●
asked in Website & App Insights

Info Bar - Creative Not Responsive

Hi EveryoneHope you’re all well.I have been setting this up but have discovered my creative is not responsive.Any suggestions on how to solve this?Thanks :)

4
S
Level 2 ●●
1 month ago
N
Nikeeta
asked in Website & App Insights

How to set up a pop-up that appears exclusively for users who logged in at least two weeks prior.

Hi Team,Could someone provide guidance on establishing conditions within a Qualtrics intercept to ensure that the pop-up exclusively appears for users who have logged in to portal at least two weeks prior? Suggestions for the relevant JavaScript code or conditions would be appreciated.Thanks in advance. 

1
Shashi
Level 8 ●●●●●●●●
1 month ago
S
Safwan
asked in Website & App Insights

Assign messages to another user is Un functioning

dear Support, please note that the assign function in the Agent workspace is not functioning and the users can not assign message to other Agents or supervisor. please we need your help to resolve this issue.   regards, 

0
S
1 month ago
C
QPN Level 1 ●
Carolina Restrepo MiraQPN Level 1 ●
asked in Website & App Insights

language for displaying an intercept

  Hello team, I'm wondering if it's feasible to specify the language for displaying an intercept through SDK configuration. I aim to use the language parameter to decide whether to display the intercept in English or Spanish.

0
C
QPN Level 1 ●
1 month ago
P
Level 1 ●
PhilBLevel 1 ●
asked in Website & App Insights

How do you access localStorage values as embedded data? They always return null.

I have a Website/App Insights with a Feedback button Intercept/Creative. Under Embedded Data I have Use Value from Javascript  with the following value:window.localStorage.getItem("1")This line works when I run it in the browser console.However, this is reported as null in the Results of the Survey. Is this a scope issue, or is there another way to get Local Storage as Embedded Data?

5
P
Level 1 ●
1 month ago
A
QPN Level 2 ●●
adityadave1810QPN Level 2 ●●
asked in Website & App Insights

embedded data in website app intercept

Hi folks, I want to extract the number highlighted in yellow from below url as an embedded data in data and analysis section of Qualtrics for a website/app insights project. I have pasted the below code in the intercept under “add Javascript” option. However, still the code for some reason does not seem to work. I have also set the embedded data in Qualtrics for the field “extractedNumber” https://www.merkle.com/en/careers/jobs.html/rs/743999952894453.html // Get the current URLconst currentURL = window.location.href;// Split the URL using '/' as a separatorconst urlParts = currentURL.split('/');// Find the part of the URL that contains the numberlet extractedNumber = null;urlParts.forEach(part => {    if (!isNaN(part) && part.length > 12) {        // Assuming the number has a length greater than 12        extractedNumber = part;    }});// Set the extracted number as Qualtrics embedded dataQualtrics.SurveyEngine.setEmbeddedData('extractedNumber', extractedNumber); Can som

6
M
2 months ago
E
QPN Level 4 ●●●●
ErikahuerQPN Level 4 ●●●●
asked in Website & App Insights

Digital xm directory contact update

HiI have an intercept that creates a contact in the directory, however it has some information that would be needed to be updated at every interaction. For example one of the information that are created with the user is the service they used, this may change over time, however with this connection the contact is just created using the java and it does not update the contact after this first interaction. Is there a way to maybe add a java script in the survey to capture the new user information, or is there a way to update this information using the java that already exist to create the contact?Or is there any way to update this information?  

0
E
QPN Level 4 ●●●●
2 months ago
C
QPN Level 2 ●●
cmaggQPN Level 2 ●●
asked in Website & App Insights

Time spent on page - intercept conditions

Good morning everyone,I need to set a condition for an intercept that is not based on the time spent on the site, but only on the time spent by the visitor on a specific page. How can I do that?Best,

2
C
QPN Level 2 ●●
2 months ago
M
mjr
posted in Website & App Insights

How can I show a responsive dialog with site-intercept based on time spent on one page

How can I show a responsive dialog with site-intercept based on time spent on one page instead of site. Time spent and Time focused provided in the intercept logic is for the site. But I'd like to trigger the intercept if the user has spent certain amount of time on the page.

2
C
QPN Level 2 ●●
2 months ago
D
Dat_Vuong
asked in Website & App Insights

Five9 Chat and Qualtrics site intercept integration

Hi all, I have a question about five9 chat integration, does anyone have tried to intergrade ‘five9 chat’ and Qualtrics web intercept to trigger intercept popup after a chat section? Any idea is much appreciated. Many thanks. 

0
D
2 months ago
D
Level 2 ●●
dduarteLevel 2 ●●
asked in Website & App Insights

Custom VS Templated Embedded Feedback intercept

Hello,Currently we are deploying 5 templated embedded feedback intercepts across our website, and would like to explore switching them to custom ones because the templated version doesn’t support having a different wording for the verbatim question depending on the yes/no question answer.Does anyone know if there could be a significant impact on the page and widget loading times between using the two elements?We’d like to make sure using the custom version doesn’t degrade our users’ experience when visiting the website.Thank you,Daniel

0
D
Level 2 ●●
2 months ago
A
apoorvagrawal
asked in Website & App Insights

Has anyone deployed a web intercept on Salesforce to get feedback from salesforce users?

Has anyone deployed a web intercept on Salesforce to get feedback from salesforce users on their experience using salesforce? like sales team etc.?My team was able to add the survey to the site and am getting anonymous results back but am unable to get the user information sent back which will come through embedded data. Has anyone successfully done this?

5
P
Level 1 ●
2 months ago
Akdashboard
Level 4 ●●●●
AkdashboardLevel 4 ●●●●
asked in Website & App Insights

Schedule an Intercept to activate.

Is it possible to schedule an intercept to activate at a given time? I need to activate an intercept on January 1st, but would like to schedule it ahead of time if at all possible.

2
S
2 months ago
C
QPN Level 2 ●●
cmaggQPN Level 2 ●●
asked in Website & App Insights

Ad Blocker browser conflict

Good morning,from some verifications I have done, it turns out that software such as Ad Blocker can prevent the viewing of a pop-up survey within the site. Are there any workarounds to resolve this issue by any chance?Best,CM

0
C
QPN Level 2 ●●
2 months ago
C
Level 3 ●●●
Chhavi_ChLevel 3 ●●●
posted in Website & App Insights

Has anyone deployed a web intercept using Content Square live signals?

We have CS and Qualtrics integration, but what interest me more is sending surveys via web intercept based on web user behavior on the live session.Came to know about this functionality and curious to know if anyone has deployed it.

0
C
Level 3 ●●●
3 months ago
D
Level 1 ●
dylanpa22Level 1 ●
asked in Website & App Insights

WebService inside Service JSON

I am try to integrate Microsfts Azure Translator as a WebService into my survey to translate survey responses in real-time. Unfortunately, the request composition in Azure requires a JSON list, which is not possible inside the webservice of Qualtrics as it does not allow for free text. Is there a way around it? I got it working as a normal Web Service Task inside Qualtrics.

3
Shashi
Level 8 ●●●●●●●●
3 months ago

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